Rated 4.4 out of 5 by 232
Rated 5.0 out of 5.0 by JSReza Loved my stay at this hotel!
I stayed for four nights with my family to visit the city my husband grew up in. I was thinking the worst of staying in a hotel miles away from my home in Alabama. But as soon as I entered the hotel staff made me feel very welcomed. The rooms were so clean and made me feel right at home! I was so comfortable!
The breakfast was great with a wide variety of choices. (The pancake maker was my favorite.) The hotel provided complementary coffee, hot chocolate, water, and teas in the great room throughout the day and night. Whenever we went to the pool, we always had it to ourselves. The only negative I had throughout the entire hotel stay was the chlorine levels of the pool and hot tub were too high, even though they were very clear and clean.
I had a wonderful experience at this hotel and I will definitely be back again next year!
August 27, 2014
Rated 5.0 out of 5.0 by daveccc Good place to stay, especially for business
I have stayed at this particular hotel more times than I can count as I come to Chicago every other week so I either stay here or in the loop.
The hotel is very easy to get in and out of and has ample parking. While there really are not many restaurants, etc in the immediate area, it's a quick 10 mins to Oakbrook (and Oakbrook mall) where there is quite literally everything.
For business, it's convenient to the west burbs, ... Oakbrook, Clarendon Hills, Naperville, etc. Also Ohare. But best of all, it's on the EAST side of 294 on 290. So, if you are going into the loop, you are past the massive bottleneck of traffic where 294, 88 and 290 come together.
The beds are new, comfortable and the WIFI is good.
And Tony is always there to check me in quickly and with a smile!
August 27, 2014
Rated 5.0 out of 5.0 by judyg49 Excellent service on short notice
I needed a hotel quickly when I missed a flight. I was able to find a moderately priced room at the Holiday Inn Express - not the closest to the airport, but the hotel offered shuttle service. They booked my room and knew my reward number by the time I checked in. The room and bath were clean, internet worked, outlets were available to charge phone and laptop, and I got my bill under the door, a flexible checkout, and shuttle back to the airport. Breakfast was good - better than most - and the staff were flexible and friendly.
August 27, 2014
Rated 4.0 out of 5.0 by To Travel Is Brilliant Very comfortable sleep
This was a convenient location as I was attending a conference at Oak Park. The staff are friendly, the internet was stable and fast, the bed was very comfortable (many of my travelling companions made the same observation), and the breakfast was tasty. If you are going to require the shuttle to pick you up at the airport, definitely book ahead (it's worth it, it is not a cheap taxi cost). There are several good places to eat near by, and you are close to a main road to hop into Chicago.
August 27, 2014
Rated 5.0 out of 5.0 by big_phish Enjoyed stay
We were on our way to WI for vacation and stay one night in this hotel on our way there. We were pleasantly surprised to find the hotel right off the expressway and in front of a shopping area. This was convenient for us considering the fact that we have 3 young kids and would allow us to make quick trips to replenish items we brought with us.
The hotel itself was clean and the courtesy of the staff was well received. Our room was clean and quiet. My kids loved the pool and the ambience the great room provided.
There were a number of hot items on the breakfast menu which we enjoyed. Overall, we enjoyed out stay and will be back.
August 25, 2014
Rated 5.0 out of 5.0 by Rik2014 Hillside is great because of their staff
I've been staying at the Hillside property periodically over the last few years while on business in Chicago. The property is conveniently located within a 45-50 minute drive of downtown Chicago.
To me each member of the staff is memorable for their kindness, professionalism, and the character each person brings to their role.
The staff have held packages for me on many occasions. I can think of one gentleman in particular who was very helpful with my packages, and a front desk diva Q who has been very helpful as well. Overall, everyone has been this way.
This location has improved vastly from what I remember when I first began coming here in late 2011.
I travel to Chicago often, every 2-3 months. Initially I really did not wish to stay in Hillside, however rates are competitive though each season. Now that I've been coming here a few years I prefer to stay at the HI-EXP Hillside over other properties in the area for the reasons I have mentioned.
August 22, 2014
Rated 5.0 out of 5.0 by Sean B Great location
Overall all went well. A very slow elevator, waited minutes for elevator, every time. Ok food for free.
August 20, 2014
Rated 5.0 out of 5.0 by Honey-mooner! Great Room
Great location- next to a Super Target and local restaurants. Safe neighborhood and free parking. Breakfast is awesome- big variety and cool pancake machine. Friendly staff, comfortable beds. Nice updated rooms. Only bad point is the pool is freezing and the spa is too hot.
August 19, 2014
Rated 4.0 out of 5.0 by Purse Lady Nice Hotel
I was pleased with my stay. The room was clean, the bathroom as adequately stocked. My only complaint is that when I requested additional towels, no one bothered to bring them to my room. The towels remained at the front desk until I went down to personally inquire about them.
August 19, 2014
Rated 5.0 out of 5.0 by max022 Nice place
The location and service for this hotel was very good. For such a busy area, the hotel property was relaxing and clean.
August 14, 2014
Rated 4.0 out of 5.0 by sugarbear1 Sleeping Beauty
This hotel was not only a pleasant experience, but a great value in the City of Chicago. Good high speed internet connection, very accommodating staff, an excellent TV selection for news and sports and a modern and comfortable Breakfast area. Located minutes away from the 290, 294, and 88 junctions with easy on ramp less than 1 minute from the free parking lot. I was working in the mid-city North side and it took less than 20 minutes at 7:00 AM to reach 290 and Cicero. All around a real gem in Chicago.
August 12, 2014
Rated 5.0 out of 5.0 by Vegas55 Great Place!
Another enjoyable stay on my cross country car rally. The young lady who greeted me (unfortunately didn't get her name) was super nice and helpful. Would highly recommend this property.
August 9, 2014
Rated 3.0 out of 5.0 by Kokomo Matt Good place but pool and hot tub were out of service
We booked this hotel especially because it had a good hot tub and pool for our daughter to spend time in. No where on the web site did they mentioned it would be down for a few months of repair. Had we known this we would have selected a different hotel nearer to our place of meetings.
August 7, 2014
Rated 3.0 out of 5.0 by Brad0302 Decent experience
Overall the staff were nice, room was good, slept well. Had a problem was no pool or spa available due to being renovated without warning when I was booking.
August 6, 2014
Rated 5.0 out of 5.0 by vistior Excellent location and service!
Tony at the front desk was awesome, he made it super simple to check in our 11 room party. The entire staff was attentive and helpful.
August 5, 2014
Rated 5.0 out of 5.0 by HappyTraveler28 we love Holiday Inn Express!
Great experience with all...Staff friendly and helpful. Great shuttle service. Indoor pool and spa. Room large, clean, modern and comfortable. Wi Fi and cable tv.
Breakfast great as usual.
July 31, 2014
Rated 5.0 out of 5.0 by Happy50 NIce place to stay when coming to Chicago
This hotel is nice and comfortable. The hotel staff was helpful. We came in in the morning and there was no room for us. The hotel staff helped us store our luggages until we checked in.
July 28, 2014
Rated 5.0 out of 5.0 by NatMac3 Overall good place to stay
The hotel lot was clean with free parking and located in a strip mall that included Target, Charming Charlies, Panda Express, and about 12 other business. Its right off the highway with multiple options for getting to attractions downtown and the museum area. They had a great hot breakfast; eggs, ham bacon, a pancake machine. hot cinnamon rolls, fruit, yogurt and all breakfast beverage choices. Rooms were spacious and clean. Staff were professional. Internet worked great in our room. There was and indoor pool and hot tub. Nice stay great location just outside upscale Elmhusrt, IL
July 26, 2014
Rated 3.0 out of 5.0 by KoncreteB Room issue
Unfortunately we didn't have the best experience as our hotel room had a horrible odor.... We couldn't be moved to another room because hotel was at capacity.......
July 24, 2014
Rated 4.0 out of 5.0 by carlos16 great customer service
very comfortable and located in a nice neighborhood. Great shuttle service to the blue line and to the airport.
July 21, 2014
Rated 4.0 out of 5.0 by LovelyCDJ Good Experience
Hotel staff was helpful. A gentleman (don't remember his name) placed me on the top floor near an exit due to my extended stay. Which I was grateful for since I needed sleep without someone stomping on top of my head. The room was quiet and clean but somewhat on the small side. I think I booked a King room. The hotel was close to shopping and the expressway. Both a huge priority for this trip. The breakfast was the best free continental hotel breakfast I'd ever had. It was my first experience with a pancake making machine and I enjoyed the sausage/bacon options. The cinnamon rolls were warm and gooey and they had my favorite Greek yogurt. My only complaint was the gym. It was super tiny. I like to run and it seemed like the two treadmills were always being used. Although, while in Chicago, I should be running on the lakefront anyway. It took me 15mins to get to O'Hare via 294. I'll stay here again.
July 21, 2014
Rated 4.0 out of 5.0 by Toiletree Junkie Excellent Value and Location
This hotel works as it was designed. Midpriced and coonveniently located to I-290. Front desk staff was friendly and efficient. Housekeeping on the other hand could use a little training in treating guests with a little more kindness. Short and rude. Otherwise this location met my expectations.
July 17, 2014
Rated 5.0 out of 5.0 by Wilsonsma QUALITY ALL THE WAY
When I say this hotel is as close to great as great can be.....I Mean it! We stayed here because we have a loved one as a patient at Loyola Univ. Hosp. and this hotel was close to the hospital. The staff is caring and the rooms are clean, spacious and quiet which is exactly what we needed. The complimentary breakfast each morning was hot and it was DELICIOUS! Many choices to choose from and all quite delicious. The coffee was so good I always took an extra cup with me to the hospital. We had family that was staying at another hotel nearby and once they saw our room and the amenities of our hotel, they immediately CHANGED hotels! It's that good but Holiday Inn, I hope you are listening.....Your Hotel Is Only As Good As The Staff You Employ There so PLEASE make sure this hotel staff receives the kudos and rewards that come with a job well done!
July 17, 2014
Rated 5.0 out of 5.0 by sundance56 great customer service
good experience with staff members Kelly and Tony. Very kind and helpful always.
July 16, 2014
Rated 4.0 out of 5.0 by Staceyt0902 Business Stay
Staff was very freindly and helpfull!! Airport shuttle was very convenient and timely!
July 14, 2014
Rated 5.0 out of 5.0 by marie15751 Good Price, very comfortable bed
it's a great hotel for the money. Great location easy excess to 294. I loved the little shopping area. My only complaint was that there was not enough outlets in the room.
July 10, 2014
Rated 1.0 out of 5.0 by colormeblue704 Comfortable bed and poor service
Housekeeping knocked on our door 2 hours prior to checkout asking what time we were leaving.
July 7, 2014
Rated 2.0 out of 5.0 by Burnzy Family Weekend
Disappointed in the physical dis-repair of a supposed "newly built" facility....this hotel appeared worn and tired already...from the bedsheets to the pool area. Our kids traveled from 3 states to spend a long weekend together as a family, so we were hoping this hotel would be newer and fresher than it actually was. The staff working there were great...no complaints from that aspect.
July 4, 2014
Rated 2.0 out of 5.0 by IA28 Unreliable
I booked my room ahead of time over the phone and had to book a suite with a king bed and a pull out sofa that made into a bed because that is all they had to meet our needs. We were staying for my birthday and upon arrival we got to our room and the sofa bed was still a sofa, so we pulled it out thinking maybe it was made but folded up for appearance it was not but that was ok we were going to have dinner and thought we could just let them know at the front desk and they would have it made when we got back. They informed us they had NOONE to do that on staff, even though there were two of them at the front desk. I was not happy. It was my husband and I and out 2 kids from out of state they then told me they would give me sheets so I could do it myself. I did not pay to stay in a hotel on my birthday to make beds!! ( and I called to make this arrangement ahead of time) They assured me they would let the manager know. I never heard from the manager so I'm sure they never found out. I would NOT recommend staying here
July 2, 2014
Rated 3.0 out of 5.0 by Tauro Sin internet
No pude hacer uso de internet. En recepción NO me pudieron ayudar con el "Acces code" que me pedía la página para aaccesar a internet. Me dijeron que tenian un proveedor nuevo y YO tuve que llamar al proveedor.
Me dieron acceso para dos días y después tuve el mismo problema. Para las personas que viajamos por negocio esto es un serio problema.
En el área de desayuno la máquina de panqueques paso sin servir por tres días.
Y en la habitacion considero que deberían de cambiar las almohadas ya que estaban con nudos/bolas en su interior.
June 30, 2014