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Rated 4.2 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Comfortable , Feel like Home I had an opportunity to stay at this hotel. I was very happy with service, staffs and hospitality they offered. August 15, 2014
Rated 5.0 out of 5.0 by Close to NYC Hotel is in an industrial area. Wasn't sure about it when we first arrived, but felt safe once we were there. Not a lot of traffic going by. Free shuttle to the Train Station is nice, makes it easy to get to Manhattan. Staff was super, I would come back if in the area again. August 12, 2014
Rated 4.0 out of 5.0 by Exceeded expectations We had a suite and made good use of the kitchenette. All the utensils, pots and pans, dishes & cutlery were clean & good quality. I'm usually fussing about the bedding in hotel rooms but our suite bedding was good. Sofa beds are the norm everywhere... Hotel staff, including the shuttle bus drivers were friendly and very helpful. The shuttle service was a plus to get to NYC and provided service when we called for a pickup. A great stay for the entire family August 10, 2014
Rated 2.0 out of 5.0 by check in We have booked TWO suits for 5 days, back in May thinking our family will be getting rooms side by side OR at least in the same floor but after arriving to the hotel on July 17th we found out that our rooms were booked in separate floors for the first day. Your front desk customer service representative Mr. Alex was not that friendly in explaining us the reason behind and he kept saying that it is their hotel policy that they allot the rooms on previous day. I failed to understand the reason behind allotting rooms for our family in different floors in spite of paying full amount for both the rooms more than two months in advance. I have travelled extensively over US and Europe, Candlewood suite is the first hotel I came across where full amount towards stay was charged at the time of booking. July 31, 2014
Rated 4.0 out of 5.0 by Great service The front desk staff is very professional and helpful. July 24, 2014
Rated 5.0 out of 5.0 by There is no better hotel staff anywhere 100% of my decision to stay at this hotel is based on the quality of the staff. While I also feel extremely safe, the rooms are clean, and I am in close proximity to where I need to be for work and pleasure, the staff at this hotel goes above and beyond. I am ALWAYS called by my proper name, I am ALWAYS welcomed like a friend, and whatever my needs happen to be, there are ALWAYS accommodated. July 24, 2014
Rated 5.0 out of 5.0 by Great stay I enjoyed my stay, everything was as it should be and the staff was friendly and helpful. It was great to get back to the calmness of the hotel after visiting the city and the hustle and bustle. July 10, 2014
Rated 5.0 out of 5.0 by Wonderful articulate staff! The hotel was beautiful. The staff was friendly and very knowledgeable and articulate. The professionalism was as excellent as the hotel presentation. The room was comfortable and really felt more like home than a hotel room. The amenities were sufficient to meet all your travel needs, they even had extras like movies to check out at no cost. They also provided you with things to check out if needed like a toaster oven? Wow they have thought of just about everything to make your stay as comfortable as possible. This is a great hotel chain and to think i'd never heard of them before June 28th. July 8, 2014
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