Rated 3.9 out of 5 by 173
Rated 4.0 out of 5.0 by JaniceN Great Location
This hotel is close to everything. It was very easy to walk to the downtown area. Everything was within blocks.
Great breakfast--reasonably priced, but not free.
Front desk staff was wonderful. Pool, exercise room and bar area are very nice. We stayed for a wedding. I would definitely stay here again when in Sioux Falls.
December 3, 2013
Rated 1.0 out of 5.0 by grandmaln extremely unsatisfactory
I reserved a balcony room on east end with southern exposure to be able to view the parade about 10 months ago. Upon check-in at 3:30 pm( which is only 30 minutes after earliest check-in availability) I was told only room available was west end or one with northern exposure (which had NO parade view). Since this was important to my grandchildren we did use the room which was a full block away from the parade's route , so although we were able to see it, we needed binoculars to actually SEE it! We tried to eat in the dining room & waited 1 hour & 18 minutes & still did not have ant food & the dining room was FAR from being busy> Grossly disappointing.
December 1, 2013
Rated 5.0 out of 5.0 by Pat0126 Excellent service.
Excellent service from the staff. They were able to answer every question and were more than gracious with all requests. The room was very clean and comfortable. I would recommend staying here to anyone!
November 25, 2013
Rated 1.0 out of 5.0 by pokerpete No sleep
This hotel is 2 blocks from a very busy rail road crossing. Train went by several times thru the night blowing there horns for long periods. 10 Bucks for a over nuked ham sandwich.
November 18, 2013
Rated 5.0 out of 5.0 by Mike77 Nicely updated and comfortable.
It had been a few years since our last stay, but the hotel has gone through a renovation and is nicely updated. The staff was helpful and efficient.
November 15, 2013
Rated 3.0 out of 5.0 by Auklucy staff service and Priority Club perks
When I checked in I had forgotten my Priority Club card so the clerk said they'd look it up and add the #. The next day I checked and it hadn't been done so I requested it AGAIN.
Was also disappointed as when I checked in, I wasn't advised of any 'perks' for being a Priority Club member. Before I checked out I asked why they didn't offer anything and was told that I should have been offered a bottle of water at check in.
Disappointed that there was not coffee bar for free coffee/tea plus cookies or some sort of 'treat -- you get that at most hotels and I certainly expected that of this hotel.
Last, the bathroom was VERY small -- no place to even lay my curling iron!
Very unimpressed with the entire experience -- will probably select another hotel for my next visit to Sioux Falls.
November 13, 2013
Rated 5.0 out of 5.0 by Lee22 Outstanding room
We stayed only one night. We wish we could have stayed longer. It is by far the nicest room we have ever stayed in!!!
Everyone was very helpful. Our waiter that night was so kind in helping us as my husband has a food allergy. We will be back!!!
November 4, 2013
Rated 5.0 out of 5.0 by GJOG Love location.
Everything is within walking distance. A great stay.
November 3, 2013
Rated 2.0 out of 5.0 by CPTESTERS Too Much Noise!!
Not only was there a constant noise (after turning off the HVAC unit) but the air quality in the rooms was horrible. It was far too dry and could not regulate the temperature what-so-ever.
The HVAC was so noisy you could not carry on a normal conversation and there was no way to regulate the temperature. Since it was mildly cold outside the heat was on, we tried to set the thermostat to 67 degrees as it was over 73 (felt like 80) but the temperature did not change a bit. The noise coming from the unit was horrendous so we turned it off totally. But that did not eliminate the noise as there was some other part of the HVAC system still running and the noise was coming through the vents. We were lucky to sleep 3 hours out of 9 hours in bed. And by morning we were freezing since we turned the unit off.
There is no way we will stay there again and may not use Holiday Inn again if we do not get a refund!!!!
October 30, 2013
Rated 4.0 out of 5.0 by ABCDEF11 five night stay
The first night the air/heat vents made an unbearable
racket as to have to call the front dest for maintenance
to come to the room to fix the noise so we could sleep
in the room. Bathrooms too small and need to be
remodeled to bring them up to new Holiday Inn Express standards. If you are visiting Sioux Falls and renting a
car, parking can be a problem, especially in bad weather.
Desk staff was excellent. Cheerful attitude, helpful with
directions, and well dressed. Remodeling is defiantly
needed and will greatly enhance their guest's experience.
Banquet and meeting room superior.
October 27, 2013
Rated 5.0 out of 5.0 by PlainesDrifter1 very nice downtown property
Staff was very professional. The 9th floor amenities make the stay very enjoyable. SInce trying this property last year, I always stay there if rooms are available.
October 25, 2013
Rated 3.0 out of 5.0 by maddie12 warm room and poor food
The room was extremely warm, was not able to get the temperature under 80 degrees both nights. Had lunch in the restaurant one day. Food was way over done, they offered to remake and it came out the same. But over all it is a nice place to stay.
October 23, 2013
Rated 2.0 out of 5.0 by Jojada Used amenities
The room wasn't ready when at check in so I waited fifteen minutes and watched the front desk hand put three other rooms immediately after I tried to check in. I was late to the wedding I was attending in Sioux Falls because of your hotel chain and unspeakably rude staff. I will never patronize this hotel again. This holiday inn was a huge waste of money.
October 23, 2013
Rated 2.0 out of 5.0 by TripMom Not the best
Could not adjust room tempature
I asked for a room away from elevator and ice machine in my reservation and my room was right across from two elevator and the ice machine. This was the worst holiday inn I have stayed at
The only good thing was it was close to the falls.
October 20, 2013
Rated 4.0 out of 5.0 by Alnshel Good stay
It was a good stay for an older motel that could use some renovation. We had a King suite with a balcony and there was moisture on the door frame. I'd hate to be there in the dead of winter. Most Holiday Inn suites have a fridge and microwave, this one didn't. Other then that the stay was good. Staff was friendly and helpful.
October 20, 2013
Rated 5.0 out of 5.0 by kbriscoe71 Quick stay in Sioux Falls
I was very pleased with my one (1) night stay at the City Centre. What made the visit so pleasing was the staff - from check-in, to the Verde Grill bartender, to the hotel shuttle driver.
I will definitely stay here again and will definitely recommend it to any friends & family who require a hotel in Sioux Falls.
October 17, 2013
Rated 5.0 out of 5.0 by lampar Everything was fine
Everything was fine. Room was very nice. Price higher than what we like to pay but location was a plus. Sunday Brunch was nice but expensive. We should have ordered off the menu because we only wanted breakfast not a full brunch. It was very good but high price for the amount we ate. The room was too warm and we could not get it cooler.
October 16, 2013
Rated 5.0 out of 5.0 by ecbbbbbb Awesome room service guy
We had a wonderful man bring up a fridge for storing breast milk and then he offered and brought a crib for the baby! He was awesome and made the whole experience even better! VERY impressed!!!!!
October 15, 2013
Rated 3.0 out of 5.0 by lbl1988 Poor customer service, decent rooms
I got married in downtown Sioux Falls and reserved 5 rooms for two nights and 1 room for two nights, a Friday and a Saturday. we were told an ealry check in would not be possible, we had to check in at their usual time of 3PM-fine. I arrived around 3:30 to check in to my 5 rooms and was told I could only have two, the others weren't ready yet so I would have to come back in an hour. they also insisted I only had reserved 4 rooms, not 5. I had to pull up my reservation in my phone to prove to the unpleasant lady at the front desk that I did in fact have 5 rooms reserved because she was so sure I was wrong that she refused to look up the reservation number I gave her on my computer. once I put proof in her face she finally believed me and gave us 2 of our 5 rooms.
I still cannot believe I was treated so poorly when I spent nearly $1, 000 at this hotel in one weekend. I will be using the other downtown Sioux Falls hotel the next time I need to stay in the area.
October 9, 2013
Rated 2.0 out of 5.0 by Staminacl Needs to be updated
Room was cold and after setting thermostat at 80 the fan blew cold air. Called front desk asking for maintenance and was told system is old and the pipes run either heat or cold for the whole hotel not individually controllable. Was offered extra blankets. Not a solution.
October 6, 2013
Rated 5.0 out of 5.0 by Travelbug88 Very nice, clean hotel, great staff
Excellent customer service. Very clean hotel. Staff are very professional and made us feel welcome.
September 27, 2013
Rated 4.0 out of 5.0 by fireguy77 In town for a benefit
We were in town for an event at this facility, the staff was very helpful the front desk was not the best I have seen. Rooms were good minus the fact that the fire alarm went off at 3am and there was not one in our room. Decent place to stay if you can get a group rate otherwise it is a little over priced. Did not recognize Reward status.
September 25, 2013
Rated 4.0 out of 5.0 by npdsgt618 Customer Service made the trip
Superb Customer Service all the way around. Folks went out of there way to ensure the stay was comfortable and all needs met. Great location downtown. Very clean. Will definitely stay at this location again!
September 25, 2013
Rated 2.0 out of 5.0 by DW61 Very unfriendly, not child friendly at all!
Front desk staff very unfriendly. Acted as though we were bothering them checking in or asking questions. Very over priced.
September 21, 2013
Rated 5.0 out of 5.0 by sunny44f classy and a great location
Came to town for THAT SOUNDS DECENT. An excellent outdoor concert just three blocks from the holiday inn in Falls Park. Great staff and a very nice room. Definitely recommend over anywhere else I've stayed in Sioux Falls.
September 20, 2013
Rated 3.0 out of 5.0 by Susie822 Staff and service were average
I called to inquire about a reservation and got very abrupt take-it-or-leave it responses. I said I would think about it and got "Really? OK" in response. When I made a decision and called back, I said "I believe we just spoke about a reservation," her response was "Who is this, I don't know who you are or what you want." Rude and abrupt for a business who should be anxious to get our money.
There was a fire alarm at 3am and we had to descend six flights of stairs. Unavoidable, and no problem with that. It would have been good to have staff available to help te elderly and otherwise infirm guests. My mother is 95 years old. We were on our own, there was no one to help or keep us informed.
September 19, 2013
Rated 3.0 out of 5.0 by MNMom Clean but noisy
We stayed at the hotel on a Friday/Saturday over Labor Day weekend. Our room was decent and comparable to other hotels similarly priced, with the exception of the bathroom which was tiny. However, the fan in our room was extremely loud and made it difficult to sleep when it was running. As it was 90 plus degrees out and the air was needed, it made for a long night. Saturday night we returned to the hotel around 10pm and could hear the bass from the wedding dance above on the top floor - very loudly - and we were only on the 4th floor. Luckily our kids were so exhausted they still were able to sleep but they should consider the dance noise on other guests. We found the hotel to be over priced compared to similar hotels, especially since they do not even offer a free or continental breakfast. Our kids loved the pool, but the bathroom is so far away!! Why do you not have a closer bathroom to the pool without have to travel through the lobby? The staff was curteous from the minimal interaction we had with them. If we needed to be located downtown we would possibly stay again, but otherwise we will probably look elsewhere in Sioux Falls.
September 5, 2013
Rated 5.0 out of 5.0 by PopeyesNC Great Service
Very friendly and efficient staff. We also enjoyed dining in the restaurant.
September 1, 2013
Rated 2.0 out of 5.0 by VictoHali New managers
Expensive for no breakfast included. Major road construction going on during our stay, was not advised of that when booking, heard heavy machinery all night.
Major concer is that I had issues with charges on my credit card. Not normally a big deal, but when I tried, SEVERAL times, to contact the front desk manager she was too busy to take my calls.
Must be inexperienced managers unable to multi task. When you call a hotel, you should atleast be able to speak to a manager of some sort.
General front desk vibe was very unwelcoming.
August 28, 2013
Rated 4.0 out of 5.0 by VacationMom08 Wonderful Downtown Location
Location was perfect. Walking distance to great restaurants, shops, and Falls Park walking trails, etc.
Pool was fine. Bathroom should be remodeled. Too small with low ceiling, no counter space and no fan. Bathroom got very hot after three of us used it.
August 27, 2013