Rated 3.3 out of 5 by 12
Rated 2.0 out of 5.0 by Sheridan469 Room clean, but the hot tub was closed for maintenance
My family came for the weekend to enjoy a Notre Dame football game. We stayed Thursday night thru Saturday night. The room was very clean and comfortable. The hot tub was closed and we weren't even told when checking into the room. The website did not have any messages regarding the hot tub being closed. We actually went down to the pool to enjoy a little relaxation after the freezing football game and found the hot tub without any water. It had algae growing all over the inside and looked disgusting. I was shocked!
We discussed the matter with the staff at the hotel. The hotel staff stated that the Assistant Manager was not on site and she didn't offer any compensation or apologies for the inconvenience. She simply stated that she didn't know how to update the hotel website to note that the hot tub was out of order.
We had used our reward points for two nights of the stay and paid for the third night. It was disappointing.
November 25, 2013
Rated 2.0 out of 5.0 by KNeill7 Not what was expected compared to other Candlewood Suites.
The room would have been nice, but just a few things stood in the way of that. The thermostat did not work on the wall. The vent in the bathroom was not functioning well and was about halfway hanging out of the ceiling. The toilet was not clean at all, had what appeared to be a film on it. The bathtub was also the same. The cleaning service was below mediocre. The only thing that was done on my once-a-week cleaning was a made bed. No new towels, no vacuuming or sweeping of the floors, and no trash was taken out. The last Candlewood I stayed in in Kalamazoo, MI was very nice and clean. I was disappointed with this stay. I expected much better.
August 1, 2013
Rated 5.0 out of 5.0 by blackkat7602 Very impressed
Very nice, clean. If back again, will definately stay again
July 28, 2013
Rated 5.0 out of 5.0 by Mir7 Great stay
This was a really nice place to say. Rooms were very nice, loved having the bigger refirigerator. Staff was very nice also.
July 17, 2013
Rated 3.0 out of 5.0 by KennethS Smoking/Loud Fan
The staff was friendly and helpful. My first room had been smoked in. The staff had to know the room smelled but still prepared the room without fumigation. It appears this has happened before to your property as one of the housekeepers said they have a machine to remove the odors. I am hoping management charged the smoking tenant of my first room for cleaning. The second room was fine. I was able to get an upgrade to a suite with 2 TVs. My only complaint was the fan in the wall to heat/cool the bedroom sounded like a jet plane.
Breakfast was fine.
July 9, 2013
Rated 1.0 out of 5.0 by Sashasd Awful from step 1
We arrived after having booking a non smoking room, which smelled as though it had been bathed in smoke. The lobby air conditioners were broken on our way into the room and the carpet in the lobby was filthy. After entering the room, we found the carpet dirty and the couch so stained that we were afraid to sit on it for fear of catching something.
There was animal hair on the the floor in the room, on the coach,counters and on top of the fridge. The Internet did not work. The bath tub did not drain, so as you took a shower you were wading in dirty water. It took at least 10 minutes to drain after the completion of the shower.
We have stayed in many candlewoodsuites locations, but this might have been our last stay. This experience was enough to make us think about other options in the future.
June 28, 2013
Rated 5.0 out of 5.0 by Stany Excellent stay!
Everything as expected, good value, friendly stuff!
June 7, 2013
Rated 4.0 out of 5.0 by Sly78 Good place to stay
Had a good experience here. It's very quiet and clean. Convenient that they accept pets & rooms don't smell like pets. Recommend requesting first floor, more quiet. Catholic Church located right behind hotel.
June 5, 2013