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Rated 4.1 out of 5 by 51 reviewers.
Rated 4.0 out of 5.0 by Decent Hotel Had a pleasant stay at this hotel. Everything was nice, the services were good and we enjoyed our stay. I plan to stay here again in the future. September 25, 2014
Rated 4.0 out of 5.0 by Clean room Overall the room were very clean and provided an excellent experience , however I think there is a need to provide breakfast as well September 24, 2014
Rated 5.0 out of 5.0 by beautiful room great location and room. Nice, supportive staff that will assist you in everythinhg. September 14, 2014
Rated 5.0 out of 5.0 by Extended Stay Staff was excellent. Always friendly and available to help with directions and questions about the area. Room was clean and fresh and bed was extremely confortable. Coffee was always available and very good. September 10, 2014
Rated 4.0 out of 5.0 by Nice hotel Clean room but location was not very nice, especially at night... September 10, 2014
Rated 5.0 out of 5.0 by Clean comfortable hotel It's a newer hotel so everything was in excellent condition. Very comfortable stay. September 4, 2014
Rated 3.0 out of 5.0 by South Bend Airport All in all it was a good stay. However, the pool was shut down. It had been shut down for months and I was not aware when I booked. I would not have booked had I known the pool was shut down. Also, we had plumbing issues in the bathroom. Tub would not drain and toilet flushing challenges. Staff was very very pleasant and friendly. September 4, 2014
Rated 5.0 out of 5.0 by in town for a game This property was very nice and comfortable. We were in town for two nights. The front desk staff were the friendliest I have came across in my travels. I will stay again in the future. September 3, 2014
Rated 5.0 out of 5.0 by Quiet and clean We enjoyed the comfy bed, cleanliness of our room, and high quality towels. Too bad the indoor pool is being removed. August 28, 2014
Rated 5.0 out of 5.0 by staff was excellent The staff was excellent. I cannot say enough good things about the staff at this facility. They are truly good people and are really willing to meet your every need. August 26, 2014
Rated 5.0 out of 5.0 by service with a smile I had to stay here as United left me stranded. The staff were so kind and personable. The treated me with kindness and compassion. They truly believe in and practice customer service. I would recommend this hotel without reservation, August 22, 2014
Rated 5.0 out of 5.0 by Easy Access To Airport Close to the airport, clean rooms and friendly staff. Not really located close to any restaurants other than fast food, but that's my only complaint. August 18, 2014
Rated 5.0 out of 5.0 by Excellent Place to Stay I was in South Bend to train a couple of new hires. The Hotel was gracious enough to let me use the business center & lobby to do my training. The whole staff bent over backwards to make my stay a pleasant one. I will definitely stay there again next time I'm in South Bend. They even had a Thank You note for me when I checked in for being a Platinum Member ! August 17, 2014
Rated 5.0 out of 5.0 by friendly and accommodating staff The staff was very welcoming, accommodating, personable, and friendly The room was comfortable,very clean, and well-equipped. I will definitely stay here again when I am in the area. August 14, 2014
Rated 5.0 out of 5.0 by Great value and great staff. The physical premises were very satisfactory. A great value for the price. The helpfulness of the hotel staff made it even better. I would definitely recommend it . August 11, 2014
Rated 5.0 out of 5.0 by First Time in South Bend This hotel was very convenient to the location I traveled to South Bend for. Hotel was very clean and the front desk staff were great. I recommend this hotel if you have business near the airport. July 27, 2014
Rated 2.0 out of 5.0 by Not particularly well kept but good service The front desk staff is very friendly and helpful but the cleaning staff were not particularly friendly. The rooms are pretty worn - holes in comforter, no glass in peep hole, dirty kitchen area. July 24, 2014
Rated 5.0 out of 5.0 by Candlewood Stay My stay at Candlewood was satisfactory. The room was clean. The couch had some stains on it, though and the pool was closed for renovations and I was not notified prior to booking or check-in. Otherwise, there were no major problems. The staff was friendly. Housekeeping was excellent. July 21, 2014
Rated 1.0 out of 5.0 by Will not return The smell in the hallways and the room was terrible. The bedspread in the room was so lumpy it looked like it was stuffed with hay. Found a dirty sock on the floor which leads me to believe the room was not cleaned as it was out in the open and I spotted it right away. Our room was on the third floor and the elevator was broken. Went to get ice and the ice machine was broken. Wnen unloading the car was asked for spare change by someone hanging around the parking lot. Overall a very poor experience and was happy it was only a one night stay July 19, 2014
Rated 5.0 out of 5.0 by Great Stay Melanie did a great job of staying in contact with our group before our stay and even had gift baskets waiting for us when we arrived. James at the front desk took care of all of our needs throughout the weekend. July 16, 2014
Rated 5.0 out of 5.0 by Candlewood at South Bend Overall always a good hotel to spend a few days. Did not have any issues finding the hotel. The staff was very friendly with all guest. (I noticed since other people were getting in the hotel at the same time i did). July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay! After a long road trip we were ready to relax for a couple days and did we pick a great place to stay! The room was clean and spacious. The bed and pillows were great! Above all, the young man at the front desk, Deshawn, was the best part! He made sure we had everything we needed and was always willing to help us out with anything we needed, from restaurant ideas to places to go visit while i the area. If we're ever back in the area again, I'll definitely be staying here! July 3, 2014
Rated 4.0 out of 5.0 by racing family wonderful stay expect at check in ........... got to the hotel around 8 pm and it took for ever to check in . The staff was very rude . we asked for extra towels and that seemed a problem . otherwise our stay was fanstastic June 12, 2014
Rated 5.0 out of 5.0 by I'll be back here again... After staying at different hotels here in south bend on previous trips that were fine I most certainly will be checking room availability at Candlewood first. Everything top notch with our stay!!!! April 30, 2014
Rated 4.0 out of 5.0 by Great Deal I stayed at this property 12 days and my room was never cleaned. I did find new bathroom towels 2 times. Never kitchen towels, coffee, or trash bags were left. The floor was never swept. Housekeeping was more than generous giving me what I needed when I met them in the hallway, but that was only on weekends since I left early for work. I got coffee packs at the front desk and they actually sent housekeeping to my room once. When I got to my room I found again only clean bathroom towels. I managed just fine and found the room perfect for my needs. I cooked in the room every night and really could have used the dish soap, towels and trash bags though. It was just a hassle to have to get redressed and go to the front desk. April 22, 2014
Rated 5.0 out of 5.0 by Be a VIP and experience amazing Customer Service! I can't say enough about the service provided by the Customer Service gurus at the South Bend Candlewood Suite! They went the extra mile in all areas and took great care in making Priority Club Platinum members feel like the most important VIP clients ever! The rooms were clean, neat and the facility was top shelf amongst the Candlewood Suites I've had the opportunity to visit. Don't be misled by any negative previous posts, they all represent evaluations prior to the new General Manager taking over the reins and revamping the staff and processes. If you're looking for a great hotel, reasonably priced, with incredible service in the South Bend area - pick the SB Candlewood Suite, you won't be disappointed. April 21, 2014
Rated 4.0 out of 5.0 by Beds were comfy, t.v. was not good We found the t.v. to be poor, with only 3 channels available, maybe we didnt know how to operate it, but it wasnt user friendly. The beds were nice. The coffee maker didnt work right, I reported it, and just got some down stairs, which was complimentary. March 31, 2014
Rated 5.0 out of 5.0 by Front Desk Staff is Great! From check in to Check out, Staff is Amazing! Safe Place to Stay! February 5, 2014
Rated 5.0 out of 5.0 by Holland truck driver It's always pleasant seeing the staff and knowing that they are doing everything possible to make my stay great. They provide me with pickup and delivery of myself and fellow drivers in a safe and expediential manner. The facilities are super clean and provide me great comfort Thank you Candlewood, Sincerely Steve January 14, 2014
Rated 4.0 out of 5.0 by Weekend with Relatives We stayed here the weekend after Christmas visiting family. The staff is excellent. Very personable and friendly. Feel like we were returning to the room and greeted by someone we already knew. Bed was a bit hard, but better hard than soft. Room was very spacious and comfortable. January 2, 2014
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