Rated 3.3 out of 5 by 12
Rated 2.0 out of 5.0 by Sheridan469 Room clean, but the hot tub was closed for maintenance
My family came for the weekend to enjoy a Notre Dame football game. We stayed Thursday night thru Saturday night. The room was very clean and comfortable. The hot tub was closed and we weren't even told when checking into the room. The website did not have any messages regarding the hot tub being closed. We actually went down to the pool to enjoy a little relaxation after the freezing football game and found the hot tub without any water. It had algae growing all over the inside and looked disgusting. I was shocked!
We discussed the matter with the staff at the hotel. The hotel staff stated that the Assistant Manager was not on site and she didn't offer any compensation or apologies for the inconvenience. She simply stated that she didn't know how to update the hotel website to note that the hot tub was out of order.
We had used our reward points for two nights of the stay and paid for the third night. It was disappointing.
November 25, 2013
Rated 2.0 out of 5.0 by KNeill7 Not what was expected compared to other Candlewood Suites.
The room would have been nice, but just a few things stood in the way of that. The thermostat did not work on the wall. The vent in the bathroom was not functioning well and was about halfway hanging out of the ceiling. The toilet was not clean at all, had what appeared to be a film on it. The bathtub was also the same. The cleaning service was below mediocre. The only thing that was done on my once-a-week cleaning was a made bed. No new towels, no vacuuming or sweeping of the floors, and no trash was taken out. The last Candlewood I stayed in in Kalamazoo, MI was very nice and clean. I was disappointed with this stay. I expected much better.
August 1, 2013
Rated 5.0 out of 5.0 by blackkat7602 Very impressed
Very nice, clean. If back again, will definately stay again
July 28, 2013