Rated 4.3 out of 5 by 45
Rated 5.0 out of 5.0 by MCPS Family Visit
I recommend this hotel to anyone, especially those who have things to do, and are looking for a very safe and comfortable place where they can rest.
Since I was only resting and sleeping at the hotel it was perfect for me. It was in a secluded business area. Yet, their were neighborhoods where I could walk and enjoy the green space. The stores were 4-5 blocks away. For me, this was perfect as I could get in a walk, do a little browsing at a second hand store and even get something to eat if I wanted before family came to pick me up for the day.
This is where I will stay each time I visit family in Detroit. I will also recommend it to my friends and church members.
July 18, 2014
Rated 5.0 out of 5.0 by Xquisit1 Very nice hotel
My stay was nice...quiet rooms, VERY nice cable channel lineup, nice/clean room. The only thing is that the mattress springs squeaked.
July 15, 2014
Rated 5.0 out of 5.0 by DG5724 Great front desk service
Jeff always makes my reservations when I call. He makes sure I get assigned a room as close to the elevator as possible. I walk with a cane so it is very helpful to be close.
July 14, 2014
Rated 5.0 out of 5.0 by babymoose22 Great people
We have family nearby, and this hotel is conveniently located to them. We have stayed in several hotels in the area. This is by far the least expensive and easiest to navigate in and out of. The staff is helpful and friendly. The kitchen is well equipped.
July 4, 2014
Rated 5.0 out of 5.0 by Fantom69 Comfort of room
Room was easy to work in and had everythingIneeded to feel at home.
June 30, 2014
Rated 5.0 out of 5.0 by PWH2014 Love the Staff
Great staff and clean rooms make a great stay and this place has both. Staff gets to know you and are friendly and speed your check in process. They remember your preferences and try to accommodate whenever possible. I'm always disappointed when they are full and I can't get a room.... book early!
June 28, 2014
Rated 4.0 out of 5.0 by lbr1 Mixed stay at this property
I stayed at a Candlewood Suites in Sierra Vista in Arizona in April and was so delighted with the accomodations and the value that I decided to try another Candlewood when I traveled to Michigan.
I had a mixed experience this time. The Southfield Candlewood Suites was in the perfect location for me for this trip, with convenient access to multiple freeways and central to the various places I planned to go. This was one of the reasons I chose it.
I had mixed experiences with the staff. The person who checked me in was helpful and friendly. I was told I'd been put in a first floor room and was asked if that was OK. I said if it was possible, I'd prefer to be on a higher floor, so she gave me a room on the third floor, which was great and I thanked her.
Later in the evening my husband tried to call me and was told I wasn't there, and that nobody had been assigned to my room. (I'd talked to him earlier and had given him my room number.) He called me on my cell phone to let me know. I have limited cell phone minutes, so that's why he was calling me on the hotel phone. I called down to the front desk and asked what the story was and the person I spoke with said the person who checked me in had put me down as a no show. Darn good thing I found this out and they fixed it before they assigned someone else to my room while I was still there.
On my first full day I asked the person working the front desk for some directions and received a very friendly and helpful response.
The morning before I was to check out someone knocked on my door and asked if I was checking out that day. I said no, my reservation was through the next day. I was told to call the front desk. They told me the system showed me checking out that day and they didn't have a room for me that night. I can't say I was all that pleasant in my response (no profanity or personal attacks by me, I was just ticked off ), and explained that I had the e-mail copy of my reservation showing my checkout date, that I wasn't leaving, my flight didn't leave until the next evening, and I had nowhere to go. I have dietary restrictions, so I need a kitchen, I can't just stay anywhere a room might be available. They treated me like the whole thing was my fault. I took my reservation copy down to the desk and they said they were working it out and I didn't have to check out, but still were rather surly with me. I got a call a little bit later with half an apology, but not a very sincere one.
The last evening of my stay I called the desk to ask about something, and the person who answered was someone I hadn't dealt with previously, was very nice, and had noticed what had happened with my reservation issues. He sincerely apologized, and comped one night of my stay. Before that happened I had decided I would not stay at this location again. Now I probably would.
As far as the accommodations, the room was comfortable, they use nice towels and sheets for a property of this type, and the bed and pillows were comfortable.
Cleanliness wasn't as good as it should have been. The bathroom was clean, and the kitchen was clean, except for the floor. Furniture appeared to be clean. I spilled some water on the kitchen floor and when I wiped it up I picked up a lot of dirt with it. The carpet was spotted and stained, and at one point I laid down on it to do some exercises and when I got up I was covered in what seemed to be pet hair. It was not carpet fibers. I did not have a pet with me. Don't know if the carpet hadn't been vacuumed, or if their vacuum is not very effective. No idea when the carpet was last cleaned, but it clearly needed it. I felt that everything but the floors was acceptably clean.
One other issue I had is that they clean with Pine Sol. I'm sensitive to strong odors and that smell really bothered my sinuses and airways when I walked into the property and into my room. Fortunately, it's possible to open windows in the rooms, so that's what I did, and the smell eventually went away.
Some people have complained about the refrigerator noise in the rooms at this property. It is noticeable, but it's a constant white-noise type of noise. I chose to use ear plugs at night most nights. The other Candlewood I stayed at had one bedroom suites, which removes the refrigerator noise issue. This property only seemed to have studios.
Despite the proximity to the freeways, road noise wasn't bad. With the windows closed I didn't hear it at all, and with them open it wasn't too terrible.
I used the small gym facilities, and appreciated it being there. The equipment I used appeared to be clean and was fully functional.
There was a problem with the door to the gym area. Apparently it wasn't latching right and someone had stuck kleenex in the latch so it couldn't just be pushed open, which made it very hard to open the door. No idea why it hadn't been properly repaired.
I also noticed some of the plastic baseboard was peeling away from one of the walls and hadn't been repaired.
One thing that was odd as far as hotels go is that there were no blackout curtains in my room. I came from the west coast and chose not to try to adjust to the time zone change, since I didn't have a need to, which meant I wanted/needed to sleep late in the morning. The sun streaming into the room woke me up in the morning much earlier than I wanted to wake up, and I'd forgotten to pack eye shades. So be prepared if you stay here and light wakes you up and you want to sleep in.
Despite the issues I had, I would probably stay at this property again due to the convenient location, useable kitchen, price, and mostly helpful and friendly staff.
June 24, 2014
Rated 4.0 out of 5.0 by Teri2186 Staff Fantastic Mattress was soft Great Value
The Hotel was very nice and the accommodations were wonderful and the staff were very nice , helpful, and pleasant. We truly enjoyed our time there. Our only complaint was my mattress was too soft for our personal liking. We will be doing more travel this year and this is the 2nd time we have stayed at a Candlewood Facility. One in Pittsburgh and most recently in Southfield Michigan. Both facilities were excellent. We will be looking for Candlewood Suites in each City we stay in for available accommodations. There is no reason other than there not being a Candlewood or it being totally booked in the area that we would not chose to stay there.
June 4, 2014