Rated 3.6 out of 5 by 8
Rated 5.0 out of 5.0 by Molly5711 Perfect for business travel!
Everyone here has gone above and beyond to make my stays here perfect. The staff is beyond accomodating. The price for the rooms is great for the ammenities you recieve. The staff will also work with you on pricing if you are going to be a frequent visitor! The desk and work area is actually designed with the idea that work will actually be done! For example it has plugs on top of the desk...GENIUS! I love that you don't have housekeeping every single morning bugging you. I love that you have a kitchen so it can be a home away from home. This is the only place I stay when I come to my Detroit region and I hope my entire company will partner with IHG hotels if the service I have been given here is any indiciation of the rest of the hotels.
May 13, 2013
Rated 4.0 out of 5.0 by supercharger Great Service and Pleasurable Stay
The front desk personnel deserves a ten out of ten for their service. I faced some problems with the internet service, but the hotel manager was extremely cooperative and proactive, and made sure that my issue was solved asap. The facilities, especially the free laundry is something that you cannot expect anywhere else.
April 6, 2013
Rated 4.0 out of 5.0 by jcbesss Nice Clean Room and Friendly Staff
We recently stayed at the Candlewood Suites in Southfield near Detroit. This was our first stay at a Candlewood property. We had a studio and it was a very nice newly renovated room. The only issue was with the matress, which had a big dip in the middle that my husband and I were dumped into when we got into the bed. The furniture itself looked new or at least refurbished and the linens were very comfortable and clean. This property allows pets, which is great for us since we have two Eskies. All staff members were very friendly and didn't grumble when they saw us taking the dogs out for multiple walks around the grounds. We will stay here again when we are in the area.
January 25, 2013
Rated 1.0 out of 5.0 by TouchDown Poor policies
I had a reservation for 2 nights and when I arrived I told the desk clerk I could only stay one night. He said there was nothing he could do to not charge me for 2 nights. This is a horrible policy
January 24, 2013
Rated 5.0 out of 5.0 by WillaimH New Renovation
New Rooms are nicely done and functional. Nice new bathrooms.
January 9, 2013
Rated 5.0 out of 5.0 by Drucilla30 My Home Away From Home
My recent stay at the Candlewood Suites was a very pleasurable experience. Even though the hotel was in the midst of renovations, I would not have known if it were not for the physical appearance of certain areas. Now; that saying something!
I have but one suggestion; if it is feasible, please expand your selection of ice cream in the cupboard. It is far more convenient to go to the cupboard then going to a grocery store outside of the hotel.
I look forward to my next stay in Jjune.
A Very Satisfied Customer
January 4, 2013
Rated 4.0 out of 5.0 by Said Great Staff
We had a very long stay at this facility. Staff is very friendly esp. a few of them. Rooms very fine and comfortable. I wouldn't mind staying there if I have to
December 28, 2012
Rated 1.0 out of 5.0 by unhappycustomer12 bait and switch
They quote you one price then charge you for a higher price at check out. Management is rude. I would not recommend this place to stay at all. I would go to their competitors in the area for better service.
October 3, 2012