Rated 4.3 out of 5 by 64
Rated 5.0 out of 5.0 by campionn Great Candlewood Suites
Very clean hotel. 5-10 min drive to stores and restaurants. 15-20mins away from downtown.
October 30, 2013
Rated 5.0 out of 5.0 by Courtney89 Clean and Comfortable
The bed was comfortable and the fluffy pillows were a plus. The room had a nice home feel. It was a beautiful room with a small kitchen. If we needed the room for longer than just a night we would have utilized the kitchen aspect. If ever in the area again we will stay here.
October 23, 2013
Rated 1.0 out of 5.0 by MLBC Did not receive the room I booked in advance from IHG site
I stayed at this hotel on Oct. 14th. I booked a one bedroom suite through IHG site, well in advance. When I arrived, I was given a room without a bedroom, with a noisy refrigerator and the heater stuck between the bed and the TV... so I could not even hear the TV & the room did not even look like it had been cleaned from the night before! The girl at the front desk said "Sorry!! I don't know what to tell you! I will have the manager call you in the morning to explain why you never got a one bedroom suite." He never called. I had long ago given up thinking I would get the free room upgrades promised to Elite Reward members, but this downgrade was inexcusable, handled poorly, and demonstrated rotten customer service.
October 22, 2013
Rated 5.0 out of 5.0 by Tonya802 Great Place
I have been staying here for the past 3 years and every time the place is extremely clean and such a great staff.
October 17, 2013
Rated 5.0 out of 5.0 by Tonya802 Great
Great place to stay. Convenient and always clean. Love this place.
October 17, 2013
Rated 3.0 out of 5.0 Room 130
If needed I would stay at this location again but will most certainly ask for another room if EVER booked in room 130 again. The elevator and it's power room are on the other side of the wall by the head of the bed...very loud, the fridge was noisy and it is near an exit door that people use to go in and out of all night for smoke breaks. a good location for my business stay but a lousy location for room placement.
October 7, 2013
Rated 5.0 out of 5.0 by Jacki3boys Great Service
Staff is very friendly and accomodating. Whenever I needed anything they were right there to help.
October 1, 2013
Rated 1.0 out of 5.0 by mweb Never Again
I spend a great deal of time on the road. I use IHG brand hotels exclusively. I stayed 4 nights at this hotel. I was shocked when I arrived back to my room after work that housekeeping hadn't been there yet! This was 3:30 pm. As a matter of fact, housekeeping NEVER came into my room that day? I was even more shocked, when this happened on the 3rd AND 4th day! That's right 4 nights no housekeeping. Must be you have to ask for it?
Secondly, my toilet clogged. No big deal, things happen. I call the front desk around 3:30pm and they say, "Someone will be right up." at 5:00pm I call back and the Front Desk said, "Oh, he never came up?" followed by "Well he left for the day, but you can come and get the plunger, and set it outside my door when you're done." Must be you do your own housekeeping and maintenance at this facility? Lastly, the heater/AC vibrated and made more noise than a jet taking off. I decided not to call and mention it. I figured after seeing the lack of housekeeping and maintenance, this complaint/concern would fall on deaf ears.
On a good note, the laundry room was great. The equipment was far better than most places I stay at. I also got a note slid under my door that a new manager has taken over. I hope he fixes these issues. I will NOT ever stay at this place again when I'm in the area, even if that mean staying outside the IHG family.
September 30, 2013
Rated 5.0 out of 5.0 by craigse99 Great Staff and Wonderful Room
The staff here is always polite, positive and professional.
They remember you by name and call to make sure the room is ok.
I have always had a pleasant stay and would recommend this to any businessman or family
September 9, 2013
Rated 4.0 out of 5.0 by billtaney Nice hotel
Friendly staff, clean room, good value. I would recommend.
September 5, 2013
Rated 5.0 out of 5.0 by jeezo A wonderful place to stay
Very clean, quiet and great location. The staff were friendly and very helpful!
September 1, 2013
Rated 5.0 out of 5.0 by Csmom Visit back home
Our stay was short, but it was good. They have pretty much everything you need in one place. I love the fact that you can was your clothes, seeing I have a Two year old.
August 29, 2013
Rated 5.0 out of 5.0 by NJrunner clean and comfortable rooms with awesome customer service!
we came to the area for the AAU Junior Olympics which is always an exhausting and stressful week for the athletes. Candlewood was so good to our kids and the grown ups too. I could not have asked for better and highly recommend this property.
August 7, 2013
Rated 4.0 out of 5.0 by campionn Great Value
I initially lost my reservation when I tried to change Priority numbers when calling the 800 number, but when I called the hotel they were able to fix the issue. The hotel/rooms were great. We did have a billing issue when we checked out, but they quickly fixed the issue. I also had a package sent to me after I left, but they were great and had it forward to my new hotel. Thanks for all your help! I would recommend this hotel for someone that needs an extend stay hotel. Supermarket and stores within a short drive.
August 4, 2013
Rated 5.0 out of 5.0 by Wilker222 Happy Customer
I was traveling with my family and wanted a comfortable place for us to stay. Although I was there on vacation for my high school and family reunion, I still had computer work which I needed to handle. This hotel was excellent it met all of my needs and my family vacation plan needs. We loved it!
Very Happy Customer
August 3, 2013
Rated 5.0 out of 5.0 by djd56 Staying here for work
I recently stayed here last week for a work trip and I have to tell you, If your away from home a lot this is the place to be.
The hotel has an excellent location and the accomidations were great.
I would definitly recommend this hotel to all my fellow business travelers.
July 26, 2013
Rated 5.0 out of 5.0 by WileyODSA Comfort Stay
I enjoy my visit each time I have stayed in the Southfield area. My company requires that we stay at hotels within a certain budget and for the value, service and comfort the Candlewood Southfield is a great place. Thank you for your excellent service.
July 22, 2013
Rated 5.0 out of 5.0 by Maggie42 Weekly stay at Candlewood Southfield
Room is always clean and comfortable. Staff is very helpful and responsive to requests.
July 15, 2013
Rated 4.0 out of 5.0 by Drucilla30 Overall Comfortable Stay
My recent visit at the Candlewood Suites was a pleasure. While I usually rate the quality of my stay excellent; this time there was just a little inconvenience. There had been a thunderstorm that resulted in electrical problems. I was only inconvenienced a matter of hours and everything was back to normal. Although, I had to change rooms, once settled, everything was good. Customer care is always a priority at the Candlewood Suites and I would recommend this hotel to anyone.
A Satisfied Customer
July 10, 2013
Rated 5.0 out of 5.0 by Molly5711 Perfect for business travel!
Everyone here has gone above and beyond to make my stays here perfect. The staff is beyond accomodating. The price for the rooms is great for the ammenities you recieve. The staff will also work with you on pricing if you are going to be a frequent visitor! The desk and work area is actually designed with the idea that work will actually be done! For example it has plugs on top of the desk...GENIUS! I love that you don't have housekeeping every single morning bugging you. I love that you have a kitchen so it can be a home away from home. This is the only place I stay when I come to my Detroit region and I hope my entire company will partner with IHG hotels if the service I have been given here is any indiciation of the rest of the hotels.
May 13, 2013
Rated 4.0 out of 5.0 by supercharger Great Service and Pleasurable Stay
The front desk personnel deserves a ten out of ten for their service. I faced some problems with the internet service, but the hotel manager was extremely cooperative and proactive, and made sure that my issue was solved asap. The facilities, especially the free laundry is something that you cannot expect anywhere else.
April 6, 2013
Rated 4.0 out of 5.0 by jcbesss Nice Clean Room and Friendly Staff
We recently stayed at the Candlewood Suites in Southfield near Detroit. This was our first stay at a Candlewood property. We had a studio and it was a very nice newly renovated room. The only issue was with the matress, which had a big dip in the middle that my husband and I were dumped into when we got into the bed. The furniture itself looked new or at least refurbished and the linens were very comfortable and clean. This property allows pets, which is great for us since we have two Eskies. All staff members were very friendly and didn't grumble when they saw us taking the dogs out for multiple walks around the grounds. We will stay here again when we are in the area.
January 25, 2013
Rated 1.0 out of 5.0 by TouchDown Poor policies
I had a reservation for 2 nights and when I arrived I told the desk clerk I could only stay one night. He said there was nothing he could do to not charge me for 2 nights. This is a horrible policy
January 24, 2013
Rated 5.0 out of 5.0 by WillaimH New Renovation
New Rooms are nicely done and functional. Nice new bathrooms.
January 9, 2013
Rated 5.0 out of 5.0 by Drucilla30 My Home Away From Home
My recent stay at the Candlewood Suites was a very pleasurable experience. Even though the hotel was in the midst of renovations, I would not have known if it were not for the physical appearance of certain areas. Now; that saying something!
I have but one suggestion; if it is feasible, please expand your selection of ice cream in the cupboard. It is far more convenient to go to the cupboard then going to a grocery store outside of the hotel.
I look forward to my next stay in Jjune.
A Very Satisfied Customer
January 4, 2013
Rated 4.0 out of 5.0 by Said Great Staff
We had a very long stay at this facility. Staff is very friendly esp. a few of them. Rooms very fine and comfortable. I wouldn't mind staying there if I have to
December 28, 2012