Rated 4.9 out of 5 by 27
Rated 2.0 out of 5.0 by Wisconsin57 Didn't Receive the Room I Booked
Made my reservation on line requesting a non-smoking room with 2 queen beds. Upon check in received a non-smoking room with one queen bed. Because my husband was already unpacking didn't want to go through the hassle of repacking to move. The next morning I let the front desk know we didn't receive the room we booked, was told "well the non-smoking 2 queen bed rooms go really fast". We checked in at 3:30 p.m. What's up with that. I told her what I had booked on line and indicated that they should have matched up my request with what I paid for instead of sticking us in a room with one queen bed. All I received for a response was indifference. You would have thought perhaps if they were out of my request they would have indicated that and then let me make the choice of whether I wanted to stay or go somewhere else. Will not be returning to a hotel with such little customer service.
December 3, 2013
Rated 4.0 out of 5.0 by Tmhicks0331 Cleanliness
The rooms were so clean my wife did not have a problem with my 1yr old crawling on the floor. The only problem we had was the bed. Both of us were unable to sleep and woke up with stiff backs. I would still recommend this hotel to any one staying in Springfield.
October 24, 2013
Rated 5.0 out of 5.0 by MrPontiac staff and room
The staff was extremely friendly and helpful. Way better than when I stayed there a year or so ago. Room appeared to be just remodeled, if not, it was in excellant shape. Thumbs up this time.
October 21, 2013
Rated 5.0 out of 5.0 by Sam4767 Always meets our expectations
We stay at this hotel several times each year & it is always very clean, comfortable, & the staff is quite friendly & accommodating. Having full kitchen facilities is also a big plus. Great location near restaurants & the interstate. Wouldn't consider staying anywhere else; the value & convenience make it our choice for every trip to this area.
October 17, 2013
Rated 5.0 out of 5.0 by SkyBad Clean and spacious!
We were traveling and made a reservation based on when we got tired. We were very pleased with the overall experience and will definitely keep Candlewood Suites on our radar. Our suite was very clean and surprisingly large and well equipped. We felt rested and ready for another day on the highway.
October 3, 2013
Rated 5.0 out of 5.0 by chaisin always stay here when in the area
We love this Candlewood. It's convenient from the interstate and easy to find. It is always sparkling clean with a great staff.
October 1, 2013
Rated 5.0 out of 5.0 by Steve4691 RTC Road Trip
Staff was great! I have stayed here many times. Would stay here again.
September 30, 2013
Rated 5.0 out of 5.0 by Rachel1221 comfortable room and great service
We enjoyed our stay at this hotel. The suite we had was very nice. We loved that there was a recliner in the room (my husband has trouble sleeping in a bed).It did sit a little low though. The layout of the suite was well thought out. We liked that the entrance to the bathroom was from the main room not having to go through the bedroom to access like at other places we've stayed. It was a clean and comfortable room. The front desk staff was very friendly. We were only there for the night so we didn't use the amenities. We would definitely stay there again.
September 23, 2013