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Rated 4.7 out of 5 by 55 reviewers.
Rated 5.0 out of 5.0 by Work in Springfield This was a great hotel, in the Springfield area. The staff was friendly and accommodating. Very nice stay August 17, 2014
Rated 4.0 out of 5.0 by Good Decent hotel. Inconvenient area of town. Candlewood cupboard was poorly stocked. August 16, 2014
Rated 4.0 out of 5.0 by Great Staff, BUT SLAMMING GUEST DOORS will wake you from a deep sleep This is a nice Candlewood Suites Property. Linda the head of Housekeeping is a Rock Star and one nicest people I have ever met... However all Guest room doors CLOSE quickly and beyond loudly when guest walk in and do not hang on to the door... These slamming doors are guaranteed to wake you up with a fright, even if you are the deepest of deep sleepers or on AMBIEN.... Also this property allows pets, but has no control to stop barking pets relentless barking, when inconsiderate dog owners leave their dogs in the room unattended for long hours....even in the evenings....So if you WANT to stay here make sure you request a room hundreds of feet away and also many floors away from any pet allowable rooms. The staff here- Layne; Tennessa, Linda, Steve and others are like family... It is unfortunate, they cannot "FIX" my issues noted above. August 12, 2014
Rated 5.0 out of 5.0 by Cooperation of staff Told head housekeeper I worked nights and they made sure they had my room cleaned on my cleaning day before I returned to room every week. All staff equally friendly and helpful. August 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed Excellent place to stay. Comfortable bed, equipped kitchen, and quiet. August 7, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service! Great place to stay. Great room and a very friendly staff. August 4, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise Candlewood exceeded all expecations. Clean room. Great service. No issues. Kitchen bonus. August 3, 2014
Rated 3.0 out of 5.0 by Comfortable and good rate. Nice, clean and attentive staff. Unfortunately there was no type of breakfast offered. August 2, 2014
Rated 5.0 out of 5.0 by Loved our stay there and will be back. Great rooms! Very clean. Roomy. Nice bedding. Good towels. Tub enclosure looked brand new. Good water pressure and enough hot water. Well-equipped kitchenette (except for the small coffeemaker). There's a gazebo and gas grills out back. The only thing it needed was a ceiling fan for warm days. (It's already wired for a light.) Well lit parking lot. Once-a-week housekeeping allows for plenty of privacy. We loved our stay there and will be back. July 28, 2014
Rated 5.0 out of 5.0 by Far exceeded our expectations. Following a hard and long day on the road, it was such a relief to find this exceptional hotel. The great price was a bonus. We usually frequent other IHG hotels. However, they are becoming more and more expensive. After visiting your Candlewood Suites we will definitely try others on our next trip. Thank you,. July 17, 2014
Rated 5.0 out of 5.0 by good for traveling with pets They were able to give us a room even though we were told that they usually don't allow that many pets .They were flexable.Our next visit I will be better at using the retractable leashes so we won't bother any of the other guests. July 4, 2014
Rated 3.0 out of 5.0 by Not attentive As a business traveler I would say this hotel needs to be a bit more attentive toward the needs of business travelers. We stay where the accommodations fit our needs. June 27, 2014
Rated 4.0 out of 5.0 by Average stay, friendly staff Staff and breakfast were satisfactory. Queen bed was of average comfort, but one side against wall, so hard to get out of. Refrigerator noisy. May be different in other suites. Overall a decent stay for the price. June 22, 2014
Rated 4.0 out of 5.0 by Staff Friendly The staff was very courteous and polite. We will be staying there again in a couple of weeks with our adult children and grandchildren. June 12, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable Room I was in town for the entire week. The Front Desk Team members were very attentive and welcoming. I will encourage others to stay there while in Springfield. May 29, 2014
Rated 5.0 out of 5.0 by Excellent! Highly Recommend! I come to Springfield quite often for work and always stay at the Candlewood Suites! The Manager and staff and exceptional; really second to none! The hotel is very clean and the beds are comfy! Kudos to the entire staff for a job well done!!! See you in a few weeks! March 24, 2014
Rated 5.0 out of 5.0 by Best value in Springfield MO Very clean room; well stocked kitchen and bath; friendly staff and managers. I recommend this hotel to all travelers in southwest Missouri, business or pleasure. January 13, 2014
Rated 5.0 out of 5.0 by Always a rewarding experience. Very clean, great staff and nice rooms. Have stayed 3 times this past year and always consistent. January 13, 2014
Rated 5.0 out of 5.0 by Front desk is the best When I checked in, Saturday evening, I was treated in a very friendly manner by the gentleman at the front desk. He was personable and it was a positive experience. The next morning, it had snowed overnight, and the woman at the front desk lent me a snow scraper to get the ice and snow off my car. Again, I was treated with in a very friendly manner. As a result of the bad weather, I wanted to wait a little bit longer to check out, and they were very nice about giving me a little extra time to let the roads and parking lot get cleared off. I left there well rested, and knew that I would be returning to this property again. TOM January 11, 2014
Rated 2.0 out of 5.0 by Didn't Receive the Room I Booked Made my reservation on line requesting a non-smoking room with 2 queen beds. Upon check in received a non-smoking room with one queen bed. Because my husband was already unpacking didn't want to go through the hassle of repacking to move. The next morning I let the front desk know we didn't receive the room we booked, was told "well the non-smoking 2 queen bed rooms go really fast". We checked in at 3:30 p.m. What's up with that. I told her what I had booked on line and indicated that they should have matched up my request with what I paid for instead of sticking us in a room with one queen bed. All I received for a response was indifference. You would have thought perhaps if they were out of my request they would have indicated that and then let me make the choice of whether I wanted to stay or go somewhere else. Will not be returning to a hotel with such little customer service. December 3, 2013
Rated 4.0 out of 5.0 by Cleanliness The rooms were so clean my wife did not have a problem with my 1yr old crawling on the floor. The only problem we had was the bed. Both of us were unable to sleep and woke up with stiff backs. I would still recommend this hotel to any one staying in Springfield. October 24, 2013
Rated 5.0 out of 5.0 by staff and room The staff was extremely friendly and helpful. Way better than when I stayed there a year or so ago. Room appeared to be just remodeled, if not, it was in excellant shape. Thumbs up this time. October 21, 2013
Rated 5.0 out of 5.0 by Always meets our expectations We stay at this hotel several times each year & it is always very clean, comfortable, & the staff is quite friendly & accommodating. Having full kitchen facilities is also a big plus. Great location near restaurants & the interstate. Wouldn't consider staying anywhere else; the value & convenience make it our choice for every trip to this area. October 17, 2013
Rated 5.0 out of 5.0 by Clean and spacious! We were traveling and made a reservation based on when we got tired. We were very pleased with the overall experience and will definitely keep Candlewood Suites on our radar. Our suite was very clean and surprisingly large and well equipped. We felt rested and ready for another day on the highway. October 3, 2013
Rated 5.0 out of 5.0 by always stay here when in the area We love this Candlewood. It's convenient from the interstate and easy to find. It is always sparkling clean with a great staff. October 1, 2013
Rated 5.0 out of 5.0 by RTC Road Trip Staff was great! I have stayed here many times. Would stay here again. September 30, 2013
Rated 5.0 out of 5.0 by comfortable room and great service We enjoyed our stay at this hotel. The suite we had was very nice. We loved that there was a recliner in the room (my husband has trouble sleeping in a bed).It did sit a little low though. The layout of the suite was well thought out. We liked that the entrance to the bathroom was from the main room not having to go through the bedroom to access like at other places we've stayed. It was a clean and comfortable room. The front desk staff was very friendly. We were only there for the night so we didn't use the amenities. We would definitely stay there again. September 23, 2013
Rated 5.0 out of 5.0 by Great hotel for the cost! The room was clean, comfortable , the general common areas were clean and I felt safe traveling as a female alone. The location of hotel was right off highway so easily accessible. Lots of eating establishments in close proximity also. Only draw back there was no daily maid service,(didn't check prior to see if that's the policy) which could be a problem if it was more than one person in a room to not get fresh towels and bed made. There were ample towels in the room ,however to not have used ones removed and room freshen could have been a turn off. September 21, 2013
Rated 5.0 out of 5.0 by Nice. Clean Room I really enjoyed my stay. Everything was nice, clean and great service. The only thing that I didn't like was the dish rags/pot holders they looked very dingy and I thought the prices were too high in the Cupboard. Outside of those two things, I will recommend this hotel to others and I will stay there again. September 15, 2013
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