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Rated 4.8 out of 5 by 37 reviewers.
Rated 5.0 out of 5.0 by Always a rewarding experience. Very clean, great staff and nice rooms. Have stayed 3 times this past year and always consistent. January 13, 2014
Rated 5.0 out of 5.0 by Front desk is the best When I checked in, Saturday evening, I was treated in a very friendly manner by the gentleman at the front desk. He was personable and it was a positive experience. The next morning, it had snowed overnight, and the woman at the front desk lent me a snow scraper to get the ice and snow off my car. Again, I was treated with in a very friendly manner. As a result of the bad weather, I wanted to wait a little bit longer to check out, and they were very nice about giving me a little extra time to let the roads and parking lot get cleared off. I left there well rested, and knew that I would be returning to this property again. TOM January 11, 2014
Rated 2.0 out of 5.0 by Didn't Receive the Room I Booked Made my reservation on line requesting a non-smoking room with 2 queen beds. Upon check in received a non-smoking room with one queen bed. Because my husband was already unpacking didn't want to go through the hassle of repacking to move. The next morning I let the front desk know we didn't receive the room we booked, was told "well the non-smoking 2 queen bed rooms go really fast". We checked in at 3:30 p.m. What's up with that. I told her what I had booked on line and indicated that they should have matched up my request with what I paid for instead of sticking us in a room with one queen bed. All I received for a response was indifference. You would have thought perhaps if they were out of my request they would have indicated that and then let me make the choice of whether I wanted to stay or go somewhere else. Will not be returning to a hotel with such little customer service. December 3, 2013
Rated 4.0 out of 5.0 by Cleanliness The rooms were so clean my wife did not have a problem with my 1yr old crawling on the floor. The only problem we had was the bed. Both of us were unable to sleep and woke up with stiff backs. I would still recommend this hotel to any one staying in Springfield. October 24, 2013
Rated 5.0 out of 5.0 by staff and room The staff was extremely friendly and helpful. Way better than when I stayed there a year or so ago. Room appeared to be just remodeled, if not, it was in excellant shape. Thumbs up this time. October 21, 2013
Rated 5.0 out of 5.0 by Always meets our expectations We stay at this hotel several times each year & it is always very clean, comfortable, & the staff is quite friendly & accommodating. Having full kitchen facilities is also a big plus. Great location near restaurants & the interstate. Wouldn't consider staying anywhere else; the value & convenience make it our choice for every trip to this area. October 17, 2013
Rated 5.0 out of 5.0 by Clean and spacious! We were traveling and made a reservation based on when we got tired. We were very pleased with the overall experience and will definitely keep Candlewood Suites on our radar. Our suite was very clean and surprisingly large and well equipped. We felt rested and ready for another day on the highway. October 3, 2013
Rated 5.0 out of 5.0 by always stay here when in the area We love this Candlewood. It's convenient from the interstate and easy to find. It is always sparkling clean with a great staff. October 1, 2013
Rated 5.0 out of 5.0 by RTC Road Trip Staff was great! I have stayed here many times. Would stay here again. September 30, 2013
Rated 5.0 out of 5.0 by comfortable room and great service We enjoyed our stay at this hotel. The suite we had was very nice. We loved that there was a recliner in the room (my husband has trouble sleeping in a bed).It did sit a little low though. The layout of the suite was well thought out. We liked that the entrance to the bathroom was from the main room not having to go through the bedroom to access like at other places we've stayed. It was a clean and comfortable room. The front desk staff was very friendly. We were only there for the night so we didn't use the amenities. We would definitely stay there again. September 23, 2013
Rated 5.0 out of 5.0 by Great hotel for the cost! The room was clean, comfortable , the general common areas were clean and I felt safe traveling as a female alone. The location of hotel was right off highway so easily accessible. Lots of eating establishments in close proximity also. Only draw back there was no daily maid service,(didn't check prior to see if that's the policy) which could be a problem if it was more than one person in a room to not get fresh towels and bed made. There were ample towels in the room ,however to not have used ones removed and room freshen could have been a turn off. September 21, 2013
Rated 5.0 out of 5.0 by Nice. Clean Room I really enjoyed my stay. Everything was nice, clean and great service. The only thing that I didn't like was the dish rags/pot holders they looked very dingy and I thought the prices were too high in the Cupboard. Outside of those two things, I will recommend this hotel to others and I will stay there again. September 15, 2013
Rated 5.0 out of 5.0 by Great for cats! We stayed here with two nights with our cats on a cross country road trip. The front desk people were super-friendly, welcoming, and so helpful (they looked up directions for the person in front of me in line). The room was clean and spacious and the WiFi was free. It's also very convenient to the highway. What more could you ask for? September 4, 2013
Rated 5.0 out of 5.0 by Excellent customer service From check in to check out, every member of the staff I met was friendly and professional. Front desk clerks, housekeepers and even maintenance personnel I met in the hall went out of their way to ask if there was anything I needed or if they could help me in any way. Each person I met thanked me for staying with them and said they looked forward to seeing me on my next visit. I honestly felt everyone was genuinely happy to see me and really wanted to make my stay the best experience possible. Thank you very much for hiring and training the best! September 1, 2013
Rated 5.0 out of 5.0 by Great place to stay! The staff were very accommodating and extremely friendly. The room was exactly as stated on the website. My family will definitely stay here again. June 26, 2013
Rated 5.0 out of 5.0 by Candlewoods are my favorite places to stay The staff is superior to any place I have stayed. Their commitment to quality and to the customer is far and above most hotels. You know they have made a commitment to quality and service. It shines through out all their people. May 29, 2013
Rated 5.0 out of 5.0 by Second Home. Very flexible, very clean, and the staff is the best. I will not stay any where else, I feel at home. I will look for Candlewood Suites every time I travel.....The best part is I can have my dog with me and the staff loves him. Checked in on 3/31/13 and I'm still here, second home.....Love it here. May 20, 2013
Rated 5.0 out of 5.0 by PERFECT DESTINATION FOR BUSINESS OR PERSONAL The staff and service are exceptional! The staff goes out of their way to make your stay inviting and comfortable. The rooms are very comfortable and accommodating to whatever your reason for staying. I have stayed here many times for both business and pleasure. The only critique I would make is the same in most any other hotel i've stayed in and that's that the rooms need more sound proofing in the doors. March 19, 2013
Rated 5.0 out of 5.0 by Great Stay My Family and I recently moved from the east coast to west coast. Needless to say I stayed a quite a few hotels along the way. This was by far the best hotel that my family and I stayed at during the entire trip. What made it great was the excellent staff. Everyone was very helpful. I recently stayed at another Candelwood in another state and thought that I would never ever visit this chain again. Luckily I did because the Staff at this hotel single handedly changed my mind. My family and I cant thank you enough for making our stay in your hotel feel like home. Wish I could add extra check marks to the Staff block for PROs. March 18, 2013
Rated 5.0 out of 5.0 by Great place for extended stay and family We found this hotel tobe exeptional in service and comfort. It proved to be located in the right part of town close to shopping and basketball games we were attending. The staff is very helpful and friendly. For our family we had connecting rooms which were very convent for keeping track of everyone. March 16, 2013
Rated 5.0 out of 5.0 by Love the bed linens! The staff here is amazing! Friendly, helpful, polite; can't say enough about how wonderful they are. The bed linens are so comfortable I don't even want to get up in the morning. And of course being pet friendly is important to me since I travel with a dog. Will definitely continue to use Candlewood for my long-term stays. March 13, 2013
Rated 5.0 out of 5.0 by Quiet and Comfortable My company nearly always stays here for business trips. I was pleased with the service and, above all, the quiet. As a business traveler I place a high value on peace and quiet - this property did not let me down. The only downside is the location on the outer road - it's difficult to make a left turn in the morning rush hour. February 5, 2013
Rated 5.0 out of 5.0 by Awesome place to stay! I have traveled and stayed at a lot of hotels, but I believe this is the cleanest property I have encountered. The entrance, lobby, room and all areas were immaculate!!! Also, the staff was very friendly and accommodating. I would highly recommend this for a stay if your travels take you to ot throught Springfield, MO. February 4, 2013
Rated 5.0 out of 5.0 by BEST PLACE TO STAY IN SPRINGFIELD, MO I HAVE BEEN STAYING HERE ON AVERAGE TWICE A MONTH FOR OVER A YEAR NOW. I COME DOWN TO PICK UP AND DRIVE RESCUED ANIMALS TO RESCUES AND SHELTERS IN MORE POPULATED AREAS WHERE THEY HAVE A BETTER CHANCE OF BEING ADOPTED. I AM A VOLUNTEER, I DONT GET PAID TO DO THIS. CANDLEWOOD SUITES IS A GREAT VALUE, THE ROOMS ARE CLEAN AND COMFORTABLE.. THEY ARE QUIET, BUT MOST IMPRESSIVE ARE THE STAFF AT THIS HOTEL. THEY ARE KIND AND COURTEOUS,AND GO OUT OF THEIR WAY TO MAKE MY STAY MORE COMFORTABLE. I CANNOT PRAISE THEM ENOUGH. THIS HOTEL IS ALSO VERY DOG FRIENDLY, I TRAVEL WITH A SMALL SERVICE DOG AND HE IS MADE JUST AS WELCOME AS IAM. January 17, 2013
Rated 5.0 out of 5.0 by Feels Like Home My family and I have stayed here on and off for the past 2 years! The Service is Excellent, Cleanliness is Superb, Personal attention is Impeccable. Kudos to all involved from Patrick who always has my reservations under control, to the rest of the front staff Gerrie, Teresa, Allen, Amanda, Bridgette, Bruce and Travis who always make our experience easy and comfortable. Not to leave out the wonderful cleaning ladies, Linda and Rebekah, who take cleanliness to a higher level and Thanks to Steve for prompt attention to the little things. Another words We Appreciate YOU ALL! Thank you CANDLEWOOD! December 4, 2012
Rated 5.0 out of 5.0 by Excellent Staff the staff at this Candlewood Suits has always been professional and curdious. My last visit, Alan wasextremly helpful and quick to assist. November 29, 2012
Rated 5.0 out of 5.0 by Perfect place at a perfect price What a great place to stay!! The rooms are always clean and very comfortable. A great place for a quiet and comfortable place to stay for any period of time. November 13, 2012
Rated 5.0 out of 5.0 by Nice Place I stayed for business for a week in October. Very nice place and reasonably priced, very clean and well maintained. Great staff who were very helpful and friendly. I'll definitely stay there again when I travel to Springfield, MO. November 12, 2012
Rated 5.0 out of 5.0 by Home away from Home I enjoyed my stay, staff were great and it felt like home! Wont stay anywhere else! October 12, 2012
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