Rated 4.6 out of 5 by 58
Rated 5.0 out of 5.0 by Nana2DutchBoys Best Candlewood Suites Ever!
We appreciated receiving an AARP discounted rate. A couple of small problems with the A/C and getting on the Internet were addressed quickly by the front desk. This is a beautiful hotel with excellent customer service! I have to say that I miss the wheel to spin for prizes. It may be dorky to some but I always had fun with it even if I only one a bottle of water!
July 29, 2014
Rated 5.0 out of 5.0 by fjke nice clean hotel.
Room was very clean, nice size, kitchen very nice and bath room large. Every thing worked well in the room. Had a good nights sleep. Wish it had a pool.
July 23, 2014
Rated 5.0 out of 5.0 by cedarcreekrebel59 Great Service and Excellent Experience!
5 Stars! Return business customer. I have stayed now at two of your locations and find them very nice places that are clean, safe, affordable, and comfortable-always!
July 20, 2014
Rated 5.0 out of 5.0 by mgdxman Coffee
Everything was outstanding except the free coffee in the lobby
July 19, 2014
Rated 5.0 out of 5.0 by Patty1029 Home away from Home
I am very pleased with my stay, nothing at all was ever a problem for this staff. Being respected and treated as a valued guest was the way they make you feel. All of the staff, from front desk, management, housekeeping and maintenance, are a great team. Highly recommend this Candlewood Suites, great suite with a very good bed. Nice and clean and fresh!. Nice Kitchen with all of the kitchenware that you need just bring your own groceries!
July 16, 2014
Rated 5.0 out of 5.0 by cvoss Springfield, IL Candlewood Suites Is Best for Business
While traveling to build cell phone towers, when in Springfield, IL we love to stay at the Candlewood Suites. The inviting staff, the spacious rooms, the flat panel TV's, the super comfortable beds, and a delicious hot breakfast are just a few of the reason that we have stayed in the past and why we continue to stay at the Candlewood Suites Springfield, IL.
July 10, 2014
Rated 4.0 out of 5.0 by Illinois55 Nice well kept hotel
Clean room very well kept facility , close to restaurants and easy access to Interstate 55.
July 8, 2014
Rated 5.0 out of 5.0 by JohnsonH Wonderful Hotel
Booked this hotel after recommendations from trip advisor and so glad I did! It was perfect! Very clean and the staff was GREAT!
July 7, 2014
Rated 3.0 out of 5.0 by Bob45678 Usually a decent place to stay
Stayed for 5 days for work.
Staff friendly and approachable. Do not appear to actually deal with any problems.
Two problems reported to front desk without resolution -
Kitchen was not cleaned after prior guest, though bed was made, bathroom cleaned, and fresh linens in room. Spent about 1 hour cleaning kitchen.
Internet not working. Contacted front desk staff 2x, but not fixed during the 5 day stay. This meant I had to stay at the office longer (unable to complete any work in room) and go into work if called at night (I am usually able to complete most night time work related duties from the hotel room during prior stays at this hotel).
This represents a big change at this hotel. If not corrected in future stays, probably will not be staying here when there are other options.
July 4, 2014
Rated 5.0 out of 5.0 by jen313 great amenities
Overall experience was good. Room was clean, bed was comfortable. Business must be hopping because the poor receptionist was busy taking multiple phone calls and checking folks in simultaneously. My only complaint was the inability to close the main curtains in my room to keep out the light in the morning and for better privacy.
July 1, 2014
Rated 4.0 out of 5.0 by kkms0227 Great beds
Clean facility and helpful staff. However, only complaint was that this is a nonsmoking hotel but it was obvious that the room we were assigned had someone who smoked in it before us.
June 28, 2014
Rated 3.0 out of 5.0 by HireBetterHelp Great room but poor service
I am only typing 50 characters because it's a requirement.
June 28, 2014
Rated 4.0 out of 5.0 by Der1ck Atmosphere, aroma, temperature for great relaxation
Didn't have a pool like some other location, but had a outdoor grill. Indoor comfort and scent made indoors great for relaxing and sleeping.
Can't remember any breakfast?
June 27, 2014
Rated 5.0 out of 5.0 by Horsey Lady Great Stay
A nice location convenient to the fairgrounds, restaurants, downtown Springfield and historic sites.
June 18, 2014
Rated 5.0 out of 5.0 by sj7009 improvements
Overall the hotel was lovely and affordable and I would stay again.
We were staying for horse show in the area, which happens for us in June and October. Unfortunately, what comes with horse shows is dirt and wood shavings. It would be nice to have housekeeping every 2 or 3 days OR offer vacuums for us to keep the carpet and floors clean.
I did not know there would be no house keeping so this was a surprise to me however it worked out.
June 16, 2014
Rated 5.0 out of 5.0 by bob0912 Most helpful
We recently were in town for a funeral, the hotel staff was so helpful with every aspect of our stay including an early checkin. We are so thankful for the help the staff provided our family.
June 10, 2014
Rated 5.0 out of 5.0 by Art Work Stay here in Springfield
If you are looking for a fairly new well kept property in Springfield, that won't break your wallet, this is it. Clean well appointed rooms convenient to Xway and attractions. Within walking distance of the Crowne Plaza conference center and many mid price restaurants.
June 4, 2014
Rated 5.0 out of 5.0 by gypsy2710 Satisfied customer
Great place to stay staff was wonderful, would recommend this hotel to everyone
April 14, 2014
Rated 5.0 out of 5.0 by Luck49 perfect place
I picked this location off the internet and was so pleased with my choice. Since I was traveling with my son, I was worried about being in a safe neighborhood. It was very clean and I felt safe both inside the complex and out. We were very happy to have the Cupboard available to purchase last minute needed items....especially since everything was so reasonably priced. The kitchenette was well stocked with nice dishes and utensils if you want to cook. I used the gym which had great equipment...but make sure you bring some ear buds to listen to the TV mounted to each piece. They also have a laundry facility which you can use for FREE...so bring laundry soap or you can purchase in the Cupboard. The office was supplied with everything you need from scissors, notepads, and staplers to computers and printers. VERY NICE!
Overall the place was perfect, we enjoyed our stay and would certainly stay again. Planning another trip in April and will be looking for a Candlewood Suites in MS.
March 17, 2014
Rated 5.0 out of 5.0 by Mark in IL Always a good stay..
Whenever I'm in the area for business or pleasure I book a room here at Candlewood. The staff is friendly and helpful, the rooms are always clean and quiet and the value is good for what you get. If you're looking to stay more than a few nights it is nice to have a small kitchen area to make your own meals if preferred. Candlewood is always my #1 choice when I travel and the IHG perks aren't so bad either.
December 28, 2013
Rated 5.0 out of 5.0 by Rotordr68 Travel
The room was very nice, clean and comfortable. The staff, even though it was Thanksgiving, was so nice and helpful. This is the second time I have stayed at this hotel and will not be the last!
December 2, 2013
Rated 4.0 out of 5.0 by ILTraveler1972 Excellent Staff - Wifi needs improvement
The hotel is very nice. The rooms are clean and comfortable. The beds are comfortable. They have on-site laundry which is nice for extended stays. The wifi is rather pitiful especially with Apple products. Password had to be entered numerous times per day just to be able to use the wifi.
November 12, 2013
Rated 5.0 out of 5.0 by ChitownHV Personal service second to none.
I want to thank Billy for going out if his way to make sure I got some food on Wednesday. He set aside a plate for me when he saw that it was about to run out. This isn't the first time that he, or other members of the Candlewood staff have gone out if their way to ensure that my dog Lola and I have a great stay.
I have options in hotels, but I will always choose the Candlewood. Over 70 nights this year, so I suppose you can call me a "regular".
November 11, 2013
Rated 5.0 out of 5.0 by DJ61 Very nice
We only stayed for a quick trip, but if you had to spend more than a few days, this place would be perfect. The staff was great, the room and the beds were comfortable and clean, definitely would stay there again.
November 1, 2013
Rated 5.0 out of 5.0 by VicR Great Candlewood Suites
Only 10-15 mins to downtown Springfield. Restaurants within walking distance. Very clean hotel.
October 30, 2013
Rated 3.0 out of 5.0 by Jangriff comfortable bed, clean room
I had never stayed at a "residence" hotel before and did not know they do not clean the room daily. I ran out of wash clothes and ran into the maid service on the elevator and requested she add more wash clothes to our room. This was not done. Would have preferred a better breakfast choice, however, they were just up the street from I hOp. The front desk employees were helpful.
October 25, 2013
Rated 5.0 out of 5.0 by kenote Best Hotel experience ever
Due to the cost of the room I was skeptical however I was pleasantly surprised when I checked in. The rooms were very unique with full kitchens in them. The had all the pots and pans and kitchen utensilsyou need Iincludeing Tupper were for leftovers. The rooms were very clean and the bed were very comfortable. I will always stay there when I come back into town. I also highly recomend this place to anyone.
October 2, 2013
Rated 5.0 out of 5.0 by 69racing always a A plus stay
our family has always stayed here once a year while we are in town for our sons racing event . The staff is always friendly and helpful . This last time we stayed they had our past reservations and had ask if we will need extra towels in the room ( boys get dirty lol after the races) . It was very nice for them to ask and then have them in the room . Every time we came back the front desk person always ask how the races were going . The room is always very clean . we will be staying here everytime we are in town
September 26, 2013
Rated 4.0 out of 5.0 by GuardGirl Comfortable Room
Upon arriving, my roommate and I were exhausted and wanted to rest. I turned down the wall thermometer and laid down. 3 hours later when I awoke, I realized the room was exceptionally warm and the thermostat was not working properly. I called the front desk and she came up within 5-10 minutes and changed the setting to the floor unit and our room was comfy again. Overall, I enjoy staying at Candlewood for it's roominess and the feel of home with a kitchen!
September 11, 2013
Rated 5.0 out of 5.0 by Mindy65 Nice for a long stay
Very clean rooms. Large desk/work area. Nice kitchen area perfect for saving some money on meals. We were only there for the night so we would have liked to have a pool, but I didn't read the amenities close enough. Exercise room looked very nice as did the laundry area. Staff was very friendly.
August 28, 2013