Rated 4.0 out of 5 by 100
Rated 3.0 out of 5.0 by overbrook over slept
called for a wake-up call at 5am. I did not receive the call. I drive alot and rely on this service. food and service at the bar was excellent.
October 14, 2013
Rated 5.0 out of 5.0 by PB12 Great staff and service, comfortable bed.
This is an older property in downtown St. Joseph, MO that was remodeled some years ago. The room was nicely appointed, the bathroom has a nice large counter with granite countertop. The public areas are very nice and the staff very welcoming and provided efficient service. Every staff person we encountered on our two night stay seemed happy to be there and all were very friendly and helpful. At check in, the front desk staff immediately asked if we were IHG Rewards members (we are) and they expressed and showed their appreciation - something that doesn't always happen at other hotels. This hotel has the 36th Street Restaurant within the hotel - a very nice restaurant and bar. The location is convenient to downtown St. Joseph. While there is not a lot in the downtown area, there are a few nice restaurants within walking distance and the hotel is across the street from the city arena. A nice large parking lot is located next to the hotel.
October 7, 2013
Rated 5.0 out of 5.0 by Sf50 Extremely helpful staff
The front desk was so helpful I needed to check in early if possible attending my Mothers funeral and had a long flight the front desk able to assist with directions and also able to check in early which was so needed after a all night flight. I would recommend this hotel. Also close to the major highway.
October 2, 2013
Rated 2.0 out of 5.0 by Tourtillottj Bad TV reception
Digital and analog TV reception is terrible and has been the last 4-6 months. I've been staying here for over 20 years and normally enjoy my stay.
October 2, 2013
Rated 5.0 out of 5.0 by Justin39 A Great Stay in St. Joseph, MO!
I was very impressed with the experience I had at the St. Joseph Riverfront Holiday Inn. Normally there are one or two snafus that occur as often as I travel, but this stay was convenient, without any hassles, relaxing & I definitely plan on returning to this location again. Having a restaurant on site was very nice as I just went downstairs, had dinner & did not have to leave the premises. I recommend you to stay here if you are in the area. If you like historic architecture, you're not far from this either.
September 26, 2013
Rated 2.0 out of 5.0 by Ron5464 Air conditioner not working
Staff friendly but air conditioners not working well. Had to be switched from first room where air conditioner not working at all. 2nd room better but still never able to get that cool.
September 6, 2013
Rated 2.0 out of 5.0 by Jj1912 Hotel needs updating
Overall, the hotel looks like it could use a facelift. Little things like chips in the elevator doors, torn wallpaper. My room was not very clean -carpeting was very dirty and the bathroom floor had small pieces of debris on it. The bathroom smelled musty -looked like there was water stains on the wall behind the toilet. Food was mediocre at best.
August 31, 2013
Rated 5.0 out of 5.0 by JSGS Great Service
I was impressed with the customer service at this location. When I arrived at the location, I was given a "goodie" bag which I needed desperately since I arrived so late. The next day, I needed to print materials for a presentation. The manager gave up his personal computer to assist me since the business center was out of order. That night I asked the front desk for a suggestion for dinner and the recommendation was superb! The staff always greeted guests with a smile. I would highly recommend this hotel and location!
August 29, 2013
Rated 3.0 out of 5.0 by GRT63 Good location
Overall experience at this Holiday Inn was average, the location was the most important for why we were there. Had a few issues in the room that the staff worked out. Room keys seem to still be a problem with me. Wish the pool hours were longer for adults.
August 27, 2013
Rated 5.0 out of 5.0 by JHTJ Room & Service very comfortable & accommodating
My wife & I have stayed at the St Jo, MO HI location multiple times and continue to return because of their excellent service and accommodations. We will continue to stay at this location on our future visits.
August 22, 2013
Rated 5.0 out of 5.0 by midwesttraveller Great value and friendly service
I stay at hotels all the time, I travel every other week for my job. One of the most important things for me is service. Friendly staff that are willing to be polite and ask you if everything is ok, and actually smile and greet you is sometimes hard to find. I was pleasantly surprised to find all the staff friendly and helpful. It was refreshing!
August 19, 2013
Rated 4.0 out of 5.0 by Herman55 Hot water and dated furniture
I loved the fact that the water was always hot when needed. However the décor was dated and could use some updates.
August 12, 2013
Rated 4.0 out of 5.0 by Timlan Clean, air conditioned room, friendly staff
Room was nice, clean, quiet, good air conditioner, good pillows, nice flat screen. Nice shower with good water pressure. Microwave did not work. Low flow toliets, not a big fan. Beautiful lobby and decor. Friendly staff. Liked the seperate non-smoking floors! Downtown hotel close to Jesse James & Pony Express museums..
August 4, 2013
Rated 5.0 out of 5.0 by joetraveler11 Always feel welcomed
I have business in St Joe every month and when I stay...this is the hotel for me. The staff is the best...they alwyas make me feel welcome and make sure my stay is always enjoyable.
THe hotel is very nice...the rooms clean and comfortable...right in the heart of downtown.
August 1, 2013
Rated 1.0 out of 5.0 by Glad65 Bed had an odor, either urine or dirty body!
Did not complain, just wanted to get some sleep! Sheets seemed clean, but the mattress was smelly!
July 29, 2013
Rated 5.0 out of 5.0 by Frankie611 Great stay
Overall my stay was great. I did not rate the food & beverage this visit, as I did not use them. Other people dragged me away for meeting that included meals.
July 29, 2013
Rated 5.0 out of 5.0 by RimrocksMom Neat view of the city
check in was very fast. I had some extra business needs that were met very promptly. Internet connected very easily. And it had a nice view of old downtown St. joseph. One of the few motels that still gives a goody bag to IHG members.
July 28, 2013
Rated 5.0 out of 5.0 by LOLPCguy Great Staff - Comfortable Site
Although a bit dated, the facility is clean and well managed. The restaurant is quite good. Overall a great place to stay when visiting the St. Joseph area - definitely recommend!
July 22, 2013
Rated 5.0 out of 5.0 by tinabug Great Location
We were so glad to get a room here. It was late so, we got one of the last rooms. It had great views. Great service.
July 16, 2013
Rated 5.0 out of 5.0 by Xponey 36th Street Food and Drink
We were tired after driving 650 miles in a day and hungry. We saw they had a in house bar and grill, so not wanting to leave the building we opted to do the easiest solution. We were expecting the average experience in that situation, but were surprised when the food arrived, large portions, more than fairly priced, hot and cooked by someone who had a passion for fine dining and had cooked in 5 star restaurants. Will stop there again to eat even if not staying all night. Wonderful and unexpected!
July 16, 2013
Rated 5.0 out of 5.0 by JohnJohn1 Hidden gem
This is really a great property... everything you need right onsite, and right across the street from Civic Arena. The complimentary morning coffee, fruit, and breakfast bars were an unexpected surprise. An on-site restaurant is available for those with heartier morning appetites. The pool area isn't just a room with a pool in it; it's really nicely laid out, including a carpeted area with tables and chairs for conviviality. When I had a minor car problem, the staff really did more than they had to to help get me on my way... much appreciated.
July 7, 2013
Rated 4.0 out of 5.0 by Hoardmaster Pleasant stay, excellent staff
What a wonderful staff this hotel has! The room was comfortable, however the TV channels seemed limited. Though the channels were listed, they were unavailable. No big deal, just annoying!
July 3, 2013
Rated 3.0 out of 5.0 by BusyTraveler45 Convenience Factor
The hotel was good, but my room’s A/C unit would not cool the room. I was in town for one night and did not bother to get another room. On a previous trip I had a similar situation, but was staying for multiple nights. I did opt to get switched to a new room, but it took three (3) attempts to get a new room due to keycard reader malfunctions and smoke-free rooms that smelled like someone was literally in the room smoking when I walked in. The staff is always friendly and helpful.
June 30, 2013
Rated 4.0 out of 5.0 by vdlockhart Ok Stay
The hotel was ok, easy to find put turned out to be out of my way. (long way from the Interstate I was on) It was downtown but not a problem. St. Joseph is a quiet town. Had to park across the street and not close to places to eat so we just ate in the attached restaurant. Food was ok but not great.
June 27, 2013
Rated 5.0 out of 5.0 by MISTY2 Great Value for St. Joe
Stayed at hotel for 5 weeks while in town on business. Could have stayed at various hotels, but there was no reason to change.
Hotel staff was very professional and very pleasant.
June 26, 2013
Rated 5.0 out of 5.0 by Frank9981 Great location, Beds always comfortable.
The beds are why I Stay a Holiday inns - always comfortable.
The rooms are spacious and I am able to work on my computer at ease.
The Location is a little hard to figure how to get to the Parking.
The bar/ Restaurant conveniently located next to the lobby made it ease to get good food and a cold brew.
June 19, 2013
Rated 5.0 out of 5.0 by goldengram great service
front desk personnel were wonderful. rooms were clean and very comfortable.
June 9, 2013
Rated 5.0 out of 5.0 by lwhughes Pleasure Stay
Rented 3 rooms for the State HS Bowling tournament in town and everything was wonderful. Very nice location, easy commute around town and clean affordable accommodations. The pool was large enough to handle multiple groups of kids and was located right off the elevator for easy access. Would definitely recommend this location when visiting St. Joseph.
May 30, 2013
Rated 2.0 out of 5.0 by Mac810 Lack of housekeeping
When we first considered this property for a weekend stay, I contacted the manager about my concerns raised by the reviews expressed by other patrons. He assured me that the ratings through this site, opposed to "social media sites," showed the property as a clean, safe and exceptional value. After a Saturday and Sunday stay, I can't agree with him.
Our visit started out poorly when we tried to check in and learned that our reservation was for a king smoking room. I thought that it was possible, though not likely, that I checked the wrong room type, but the clerk told us that the king non-smoking rooms had been booked for months. So, we were moved to a smoking room; but they happened to have a last minute cancellation in a queen room.
The housekeeping of the property was our main complaint. Our room was ready early...because it had not been cleaned. The carpeting and furniture were noticeably dirty and needed vacuuming. Even after we requested the cleaning, the margin of dirt around the baseboard remained. It was clear where a vacuum would reach without using an attachment to clean. Parts of the AC/heater were laying on the floor by the unit. Bits of paper littered the hallway outside our room which remained through-out our stay. While coming in and out of our room, we noted the housekeeping staff more often visiting in rooms rather than cleaning. One particular time a member was playing with a baby in a room (friend, family, or co-worker perhaps) when we left and was still doing so over an hour later when we returned. The grout in the tile floor of our bathroom was dark in the center and lighter color near the edges. I did not go barefoot during our stay. Maintenance of the property reflected the quality of housekeeping. The sink in our bathroom was held up by re-used (old nail holes and paint) 1x4 boards and shelf brackets.
While the property doesn't advertise breakfast, we weren't told about their very minimal offering of granola bars and apples until we asked.
We checked out Monday morning very disappointed with no desire to return or recommend.
May 11, 2013
Rated 5.0 out of 5.0 by eric30 very nice rooms well kept, greeted nicely
This is a good location to stay in St. Joseph, I would reccommend this Holiday Inn to anyone passing through the area.
April 11, 2013