Rated 4.1 out of 5 by 171
Rated 4.0 out of 5.0 by missievw Excellent service
Staff at the the front desk and in the restaurant were extremely friendly and accomodating. We did have a room adjacent with very loud young ladies, but when the front desk was notified of our dilema they handled it efficiently and politely.
March 6, 2014
Rated 2.0 out of 5.0 by rickjhh This Hotel is going downhill
Will not return until something changes. It has gone downhill significantly in the last few months. Won't be back.
March 6, 2014
Rated 3.0 out of 5.0 by JJ Morning Great service but needs some attention
Although my stay was fine there were a few things needing some attention in my room.
March 4, 2014
Rated 4.0 out of 5.0 by kell71 GREAT ROOM/HORRIBLE RESTAURANT
The room was clean and quiet and we were able to sleep quite well. However, the food and service in the restaurant was horrible. We had to wait quite a while for our order to be taken, and then almost an hour after that to get the food. My husband went to get our drinks off the bar after they had been sitting there for 10 minutes. He also had to get ketchup and napkins for other tables after we had asked for it. The pool and sauna area were also very nice, thought they could use a few more chairs and tables.
February 26, 2014
Rated 4.0 out of 5.0 by bln1 quick trip
We were a little concerned with the safety of location but no problem.
February 23, 2014
Rated 3.0 out of 5.0 by doctor123 Just an average hotel
Cleanliness of the room/bathrooms could habe been better.
February 17, 2014
Rated 5.0 out of 5.0 by Drummer T Nice and quiet
This is a nice place. The days I was here, there were no conventions and not a lot of people, so it was a laid-back, quieter atmosphere. I especially liked the restaurant -- good breakfast in the morning, great spaghetti and meatballs for lunch. As for the room, I got a nice big TV, a very comfortable king bed and a heater that worked great on a VERY cold night (like, 5 below zero). Front desk staff was pleasant and very helpful. All in all, a great experience.
February 13, 2014
Rated 5.0 out of 5.0 by smalltown smalltown
Thank you for a wonderful stay! Staff was amazing and very helpful. Will stay again.
February 8, 2014
Rated 3.0 out of 5.0 by RJ SH Hardly reactive, certainly not proactive.
Everything other than the quality of the bed was below average. Expect to have problems and they will not be solved. Find your own entertainment since the TV selections are poor, the pool area is not kept up and its access will freeze you and get you dirty.
February 5, 2014
Rated 5.0 out of 5.0 by PAltena Comfortable bed
Very clean, everything in room worked well. Beautiful lobby
February 5, 2014
Rated 5.0 out of 5.0 by murray3103golf Holiday Inn, St Joseph - in January
St Jo's is a chilly place most of the time in January - -19C when we were there, but the Hotel was warm in all areas. I did have to take the sheets and duvet off the other bed though and place them on mine as the a/c / heater was a bit too noisy for my sleeping and I preferred to have it switched off.
You only have a choice of the river and railway or the front - I suggest asking for the front as it is less noisy, although you may get the noise of the plant rattling in a high wind.
It's easily accessible off the Interstate and quick to get to most places. The staff are really good and very helpful, in all areas and I would recommend a stay there if in St Jo's.
February 3, 2014
Rated 5.0 out of 5.0 by hreich Great hotel in St. Joseph
It was easy to get to our destinations in St. Joseph from this hotel. The staff were friendly and helpful.
January 31, 2014
Rated 5.0 out of 5.0 by paullium Small town comfort
Great location, and wonderful place to visit! My wife and I have decided to move to St. Joseph after visited!
January 29, 2014
Rated 5.0 out of 5.0 by A Business Traveler 2 Business Traveler
Nice hotel, great location for downtown business meetings.
January 28, 2014
Rated 5.0 out of 5.0 by samuelseye1 only 1 issue
In the corner of the room next to the bathroom there is an access panel that looks like there has been water damage. My overall view of the hotel is clean and well maintained and this problem detracts from that.
January 23, 2014
Rated 4.0 out of 5.0 by job seeker overall
nice place to stay at a good distance to the final destination.
January 13, 2014
Rated 5.0 out of 5.0 by sherbear74374 Awesome stay
The room was great, breakfast was delicious and the staff was very nice. Thank you!!
January 12, 2014
Rated 1.0 out of 5.0 by JoseG89 Gross
First room the bed had visible stains and dirtiness- hair on the pillow. I asked the front desk for a new room (in person as the phone didn't work). They gave me a new room which was even worse. There was poop left in the toilet and urine on the rim. It clearlyt had not been cleaned. The heater/AC unit functioned bbut was broken (coing apart- wires hanging out)
January 10, 2014
Rated 4.0 out of 5.0 by sYahoo I love the HI
I've stayed at this hotel on a regular basis for years. I love the location. Most of the hotel staff are very helpful, friendly, and courteous. I love the extra counter space in the bathroom, and all the extra furniture (desk and desk chair, side chair, trunk) and closet. Many hotels do not have all that. When you have more than one person staying in a room, the extra counter space, room for luggage, and room to spread out without being on top of each other all the time is very much appreciated. I also love that most rooms have a mini fridge and microwave. When you're on a budget and staying in a hotel several days, being able to store and reheat leftovers is a huge bonus as well. I will stay here again, and I recommend it.
January 9, 2014
Rated 5.0 out of 5.0 by Brad1968 Excellent Hotel
My family and I enjoy this hotel each time we stay. Definitely recommend.
January 8, 2014
Rated 2.0 out of 5.0 by dduane Great Hotel - TERRIBLE RESTAURANT
Staff and rooms are great - the restaurant is the worst EVER! Unprofessional staff, slow service and food tasted poorly…too bad, as the hotel itself was a good place to stay, but there are no other nearby, convenient places to eat.
January 7, 2014
Rated 5.0 out of 5.0 by Dad52 Large rooms and comfortable bed.
I always enjoy staying at this holiday inn. They do not have a complimentary breakfast but they have morning coffee, fresh fruit and granola bars. There is a restaurant and bar on sight if you choose to use it. The staff are helpful and the rooms are large and comfortable.
January 1, 2014
Rated 1.0 out of 5.0 by aguy Even the accommodating staff couldn't turn it around for me
I stayed at this property for business for a few nights and chose it because it was an IHG brand and in a fairly convenient location for me.
The lobby is nice, the staff was friendly and quick at check in.
I got to my room, noticed it was somewhat dated, and had a little bit of a funk. I turned on the heater in the room and after a while it had a pretty bad smell to it. Smelled kinda like sewage.
Mentioned to the front desk and they kindly offered to move me. I moved to the other side of the building a few floors up.
It seemed better at first but ultimately same smell. I learned later as I was driving through town with my window cracked open that it is the city itself that smells like sewage, not just the hotel. Also, the side I was moved to was facing the highway and railroad tracks, so there was some engine braking trucks and train horns.
They even gave me a spray when I requested but it just wasn't enough, and I decided to switch hotels for my last night and stay in KC.
Everything in the room was OK, the bathroom was a little dated and could use a re grouting. The television was pretty staticy but there are HD channels that you can enter - manually- into the remote. The beds seem old and worn, like a guest bed at an in-laws house. Not super comfortable.
In the end, maybe it is a sensitive sense of smell, but even the very accommodating staff couldn't save this hotel stay for me.
December 22, 2013
Rated 4.0 out of 5.0 by Wanderer99 Comfortable hotel
Enjoyed the room and good location to downtown St. Joseph. Staff really need to have maps of downtown and to be able to provide more information on restaurants in the area. They had very little knowledge.
Overall, a pleasant stay.
December 21, 2013
Rated 1.0 out of 5.0 by DPitchers Business Stay
I have stayed at many a Holiday Inn for business and they have been wonderful. This property however is not on my list of places to stay at again. From the moment we checked into our room to the restaurant our experience was terrible. The lack of detail to attention, poor service, and cleanliness of the room made this stay one we will not forget.
For room cleanliness there was a pill under the sink in the bathroom when we checked in. That pill remained there throughout our stay. At one point we had returned to our room as the maid was cleaning and she made us stand in the hall for 15 minutes until she was finished. I am a disabled veteran and cannot stand for longer than 5 minutes without pain.
The restaurant food, service, and cleanliness was lacking. Our first night in the hotel we dined at the restaurant. My wife ordered the steak and I ordered the fish and chips. The steak was mostly fat and the fish and chips was swimming in oil. We dined each morning for breakfast and the tables were always sticky, the food was served cold, and the staff was extremely slow. During our entire stay my wife kept requesting that I find another hotel we could stay at. I will never book a room at this Holiday Inn property ever again.
December 15, 2013
Rated 2.0 out of 5.0 by Becksbeer Beer can under pillow!
Arrived at the room after 9:30PM pulled down blankets. Moved pillow to find a crushed Becks beer can under the pillow. Too tired to change rooms so slept in other bed. When reported to front desk in the morning the employee was very apologetic and would report this to the manager. Did leave my cell phone number but never received a call. I don't want a call now. But I wanted to report this incident.
December 15, 2013
Rated 2.0 out of 5.0 by longstayovernight Smoky and empty
Stayed over thanksgiving holidays. 1st room had reeked of smoke in the bathroom, which staff explained they have the 4th floor as smoking. We were on the 5th floor. They tried to move us to the another 5th floor room, but it wasn't much better. I am guessing all the other floors were closed since we were not given any other option. No real RA benefits really seen here, and barely any recognition as top tier member. All the staff seemed disinterested in any request or never said hi or hello as we passed them by. Finally just left early and stayed elsewhere for last night.
I really would not recommend this hotel, unless you are a smoker.
December 11, 2013
Rated 3.0 out of 5.0 by Traveler564327 Internet problems
Pro:The room was clean and good value with my discount.
Con: Hotel claimed to have free internet. I read previous reviews complaining about lack of working internet and was concerned, but manager noted the problems were fixed. Not true. Internet worked the first night, but on the second day of my stay there was no connection. I phoned the desk and was told they were aware and were working on it. However, it did not work for the remainder of my stay.
No-one at the desk when I checked out (gone for 10 minutes!!) so I was unable to join the rewards program & get credit for this stay.
Also, there were 2 of us, yet they left only one bar of sink soap and 1 shower soap and didn't bother to replace the second day.
Not what I would expect from a Holiday Inn.
December 3, 2013
Rated 5.0 out of 5.0 by mrsb123 Very Nice!!
This is a very nice hotel! The room was clean, the staff was very courteous and helpful and the dining room served delicious meals. We would definitely stay there again.
November 29, 2013
Rated 4.0 out of 5.0 by C3GPS Room Fine, Environmental Controls Not Fine
We stayed one night and, while the room itself was fine, the heater didn't work properly. It wouldn't shut off when it got to the requested temp. It just kept running and running until we got up and turned it off. By then it was so hot in the room it was difficult to sleep. Of course, since it was about 15 degrees outside, it got cold fast and we had to turn the heat back on. Not a restful night.
November 27, 2013