Rated 4.7 out of 5 by 16
Rated 4.0 out of 5.0 by GregG316 Great Hotel But Had Some Problems
Let me start off by saying our overall stay, after overcoming the problems and being made aware of hotel policies, was fantastic.
First, I had reserved a room online through their actual website (not some third party one). We arrive to find that they had given away our room to ANOTHER GREG! And they had some trouble getting us a key since my "profile" was already "checked in", even though it wasn't me. The staff behind the counter handled the situation great though. They gave a discount and remedied the situation within an hour. No problem with that :#.
However! They failed to tell us about the hotel policy regarding room service. We were not made aware that they would not be changing/cleaning our sheets and towels after every night #like EVERY OTHER hotel does!#. That is something extremely important to make sure the guest knows as that is something unique to this specific hotel. What even makes it worse is the fact when we woke up the next morning after our first night we told the staff at the front desk to make sure they clean our sheets #we are kind of germ-a-phobes#. You would be a little upset too if you came back to your room 11PM at night wanting to take a quick shower and jump into bed only to find your room exactly the way you left it! Again, after we were made aware of this we were perfectly fine but it would have been great if we were made aware of it before hand.
Other than the above, we had a fantastic stay! No noisy neighbors, the front desk was nice and polite. The hotel was completely spotless. And probably the most important detail was they do NOT use cheap towels. Nothing annoys me more than to go to a hotel where you use their towels and find a bunch of lint coming off the towel and onto your face.
November 2, 2013
Rated 5.0 out of 5.0 by LMH1 EXCELLENT !!!
We had a wonderful stay! The staff (Cody) was very friendly and accommodating with our last minute request for a change. The suite was absolutely gorgeous, spacious and very clean! The bed was very comfortable. We liked having the Candlewood Cupboard in the lobby for late night snacks. Everything about our stay was excellent and will definitely be staying here for the future!
October 9, 2013
Rated 5.0 out of 5.0 by Geno12 Awesome!!!
If there were grades above Excellent I would rate it! This was a very rewarding experience form the time I walked into the lobby until we checked out. By far the best staff and most hospitable crew I have EVER experienced. I travel a lot and everyone here made us feel welcome and they appreciated our business. The rooms are clean and spacious. It is quiet and great location close to shopping and great restaurants. It is quiet and the grounds are well lit....really is a great place to stay. I will be back for sure, it was our first experience at a Candlewood. I have stayed many times in St Jo and there is not a place I have ever stayed in there that can compare!! Great value as well...I highly recomend this faciltty
October 1, 2013