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    Candlewood Suites St. Joseph/Benton Harbor

    Lake Michigan Hotel's Location near Benton Harbor & St. Joseph

    Comfort is our priority at the Candlewood Suites® St Joseph - Benton Harbor hotel. Situated amid the sandy beaches of Lake Michigan, our hotel's guests are minutes from Four Winds Casino Resort.

    Corporate guests visiting Stevensville or St. Joseph, Michigan appreciate our hotel's top-notch business meeting room with free Wi-Fi access and seating for 20 guests. Why not meet clients at The Golf Club at Harbor Shore, designed by Jack Nicklaus? And extended stay business travelers love the free high-speed, wireless Internet access in each of our suites.

    During your leisure time, guests enjoy exploring the unique specialty shops and fine restaurants surrounding us. Spend the day along the magnificent Lake Michigan coastline, at the Lincoln Township beaches or visiting Grand Mere State Park in Stevensville. Our hotel guests love the Silver Beach Carousel & Amusement Park Museum. Or try for a million-dollar jackpot at Four Winds Casino.

    No matter what brings you to St. Joseph and Stevensville, our hotel offers guests outstanding conveniences. Stop by the Candlewood Cupboard for value-priced items. Hop aboard the shuttle service to get around the city or to the airport. Relax in a suite with a fully-equipped kitchen and all the comforts of home. You'll see why our St. Joseph, Michigan hotel's guests consider us their home away from home on the shores of Lake Michigan.

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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accomodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    At Candlewood Suites® hotels, we want you to experience comfort in every sense.

    Getting Here

    Candlewood Suites St. Joseph/Benton Harbor
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    79%
    Recommend This Property

    Overall Experience

    4.2

    based on 60 reviews
    79%
    Recommend This Property

    Ratings Breakdown

    60reviews

    • 5 Stars
      37
    • 4 Stars
      9
    • 3 Stars
      4
    • 2 Stars
      8
    • 1 Stars
      2

    Staff is beyond compare

    By

    July 19, 2015

    I never write reviews because beyond the obvious, I think most of the issues mentioned are often a matter of taste. Different hotels offer different levels of amenities and sometimes things go wrong by accident. However, the exceptional care we received from the front desk staff during our recent stay really needs to be recognized. We unexpectedly extended our stay in Michigan for two more days so we could visit St Joe. I checked my phone app and made the reservation with no trouble. When we arrived in the early evening three hours later, the woman at the front desk had our reservation completed, had upgraded us because of our Platinum status, and welcomed us with all the information we needed. Shortly after we moved into our room we had trouble figuring out the somewhat complicated television/DVD/CD configuration. I called down and she came up within 15 minutes to help us and made sure both televisions were set up correctly. Then, when we were checking out , we loaded our belongings on a cart and boarded the elevator. There we ran into the man working the front desk during the day. Because of medical difficulties we travel with several items of bulky equipment and he immediately assessed the situation and put his other plans on hold. He took the time to not only help us to the front door, but also personally waited while I moved the car closer and loaded the equipment for us. At no time did either employee make us feel as if we were imposing or they were doing anything out of the ordinary. These actions, to me, are more important than any minor inconveniences we might have encountered.

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    Great experience

    By

    July 18, 2015

    club

    First time at a Candlewood Suites. Enjoyed everything about this location

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    Not up to IHG Standards!

    By

    July 15, 2015

    club

    Room was marginally clean, but smelled terribly of cigarette smoke! No room was available to move to, and the only offer given me to improve the situation was for me to COME DOWN and get a "spray" to mask the smell.
    I requested a first floor room, 4 months in advance, for health reasons, and was given a marginally clean 3rd floor room upon arrival. When I mentioned the request, I was told "you should have booked the room in advance". (I did. 4 months in advance)
    The room does not have lamps next to the bed, instead there are 2 giant garrish neon lights over the bed (I've seen hospitals at 3:00am with more warmth!) and a switch on the wall. The AC unit was terrible loud and rattled badly. Unable to get a quiet night sleep and be rested for business the next day. Would NOT stay here again, especially for the "resort" price that is charged!

    Posted byHotelStaff
    July 17, 2015
    Dear Guest we do thank you for your stay. Most importantly, we do apologies for all the unexpected issues in your room. We do try very hard to accommodate the request(s) of future guest(s), however there are times that we can’t due to availability or just because a large number of our guests are extended stay guests. A number of them stay in the same room for months, or at times over a year. Based on your comments, our Front Desk Representative did not make the best decisions and/or have the right responses to your concerns. We truly apologies for said responses. Your concerns are very important to us, and we will address them and fix them promptly. Again, our apologies and our thank you for your stay.
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    THe employees are wonderful

    By

    July 08, 2015

    platinumelite

    But that is where the goodness ends. This hotel is a relic. The beds were mushy & uncomfortable & left me with a raging backache, there was a mound of epoxy on the floor of my bathtub, no grab bars, and the closet doors didn't work...they were stuck halfway open & I could neither open nor close them. The room was clean, but worn. When I came upstairs to my room, there was furniture in the hallway outside of a room. I went to the Candlewood Cupboard hoping to grab a quick bite because I had to work at my computer, and there was nothing at all in the fridge or freezer other than some sodas. It was really poorly stocked. I normally love staying at Candlewood. I have found that every one I've stayed in had great service & amenities. At least the employees were really nice here!

    Posted byCustomerCare
    July 17, 2015
    Dear Bizniztrvlr, Thank you for being an IHG Rewards Club Platinum Elite member and giving a feedback about your stay. We appreciate your feedback about the nice and excellent staff at the hotel. We work very hard to ensure our amenities and service are superior and we strive to be the best Holiday Inn around. It sounds like you were let down by room maintenance, uncomfortable bed and poorly stocked cupboard. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We value you as an IHG Rewards Club Platinum Elite member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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