Rated 4.2 out of 5 by 123
Rated 5.0 out of 5.0 by Sammy the Slammer room was very comfortable
We enjoyed our stay. We were suggested to stay there because it was close to our friends address in Eau Claire, MI. Very convenient to go to Church and to our friends house
June 5, 2014
Rated 4.0 out of 5.0 by RJ_USA Clean Room, Professional and Attentive Staff
Overall, this hotel is conveniently located, clean, and reasonably priced. All staff I encountered were friendly and attentive with the exception of one maintenance man. He stood in the way and did not hold the elevator as I was trying to maneuver the luggage cart during check-out. The breakfast selection is great but the coffee was weak. Most people should find something that they can eat. My only complaints are that the toilet seat was awkward and uncomfortable and the hallway and elevator were hot and stuffy. I would stay here again.
June 4, 2014
Rated 5.0 out of 5.0 by milie A great choice.
This hotel is located right off the highway yet in a secluded area with a large clean parking lot. If you choose not to use their breakfast downstairs you can walk to a breakfast restaurant and not even have to cross the street (low prices and great food there).
I was really surprised how relaxing my stay here was. The staff is friendly, the hotel is clean and quiet, the room size is really great. You have a spacious bathroom, a king sized bed, a comfortable seat, dedicated office space, and my favorite an indoor fridge and even a microwave to warm up leftover food or drinks. I didn't have to use the air conditioner a lot but I can tell you it works. The indoor pool downstairs is clean and well maintained.
Overall my stay at this hotel and Michigan in general was excellent.
June 4, 2014
Rated 5.0 out of 5.0 by Lori4444 Overall good experience
If you have to stay out by Pipestone exit, a good choice
June 3, 2014
Rated 5.0 out of 5.0 by LKay Great hotel, friendly staff
Enjoyed my stay at this hotel, had all the amenities you'd look for as a business traveler.
Staff was very friendly and the room was very nice, however, I gave it a lower score for cleanliness of the bathroom.
The shower looked clean but there were some hairs in it that were very noticeable to me and it made me wonder if the sheets were even changed or if someone was trying to do a quick clean. Cleanliness is a top priority for me, but I would stay again and be sure to bring to manager's attention.
May 31, 2014
Rated 5.0 out of 5.0 by tctctctc bh stay
good basic room, convenient to freeway, typical holiday inn express, no surprises....
May 30, 2014
Rated 5.0 out of 5.0 by micknmary Clean and comfortable wirh excellent service.
This is the first time we traveled with our dog and I was a bit apprehensive about the cleanliness of a "pet friendly" hotel. This place was spotless and much nicer than many non pet friendly hotels-- the room, the breakfast area and the lobby were all clean and well maintained. The staff was friendly, fast and efficient. I will definitely stay there again.
May 28, 2014
Rated 4.0 out of 5.0 by Joby2 A Very Good Hotel
Great property, location, staff, etc. Unfortunately, they no longer accept our corporate account so my stays will be less frequent. I will recommend this property to everyone.
May 19, 2014
Rated 5.0 out of 5.0 by JB2255 Great service and free dinner
I stayed here a couple nights for work and was shocked at the spread they put out for dinner, free. Great food and i think they serve every night except weekends.
Also, I needed to scan some documents to send them out, but my personal scanner was not working. Several times throughout the night I brought large documents down to the front desk, and Iris graciously helped me. Spring, who was in training at the front desk was also lovely.
I highly recommend this Holiday Inn.
May 16, 2014
Rated 5.0 out of 5.0 by SMJ5 Convenient
Right off the Highway and 2 minutes from restaurants and shopping plazas. We ventured into St Josephs a couple of times and that was only about 10 minutes away. Breakfasts were expected, but on certain nights they provided free dinner buffets, nothing super fancy, but I enjoyed and appreciated them. The staff was very friendly, but most importantly, the room was clean and comfortable. I spent 3 nights there and felt well rested for the seminar I was attending. Overall, a very good experience. I will be attending other seminars in the area and will be staying again.
April 29, 2014
Rated 5.0 out of 5.0 by Satisfied0627 Excellent late night/early morning service
This room was booked from another Holiday Inn, for a friend delivering a vehicle for us and he stated the staff was excellent when he arrived late at night. He was a little concerned because it appeared as though someone had punched the inside of the bathroom door and he didn't want to be blamed for something he had not done- and he was not. The early morning staff was just as professional and friendly ensuring he had something to eat and drink on his travels. He and his family had not stayed at a lot of Holiday Inn hotels, however I think their plans may have changed for future needs. Reasons why my family and I stay at IHG, thank you for taking care of our friend!
April 14, 2014
Rated 5.0 out of 5.0 by K2B2 Fantastic Place to Stay
Staff was incredibly friendly, room was impeccable and an effort was sincerely made to make the food taste better. I sleep at hotels 3 to 4 times a week. I prefer Holiday Inn from most part and have seen the same breakfast from one place to the next. Time and consideration was made and flavor added :) A very welcome experience. Happy hour had an excellent choice and is not done at all Holiday Inn's either. So many efforts are made to ensure customer satisfaction. Thank you for a great stay !
April 6, 2014
Rated 3.0 out of 5.0 Loudest room ever!
There are not many options in the area and I prefer IHG to garner points. I also like a restaurant in the area when traveling 6-10x yr in area. I'm only 40 and annoyed doors slamming all hours of the night like a college dorm. When whoever slams a door the whole room shutters!!!! You can hear neighboring rooms with ease. I was so mad about little sleep I enjoyed slamming multiple doors at 5am when I got up for work. This is a true account from 3-15-14
March 18, 2014
Rated 5.0 out of 5.0 by SRM65 Best value in Benton Harbor
This property is very clean and all the staff have been very kind and friendly. The free breakfast has a nice variety of options of proteins, fruits, cereals, and, of course, pancakes & muffins.
March 10, 2014
Rated 5.0 out of 5.0 by Hoopdad Outstanding service
I travel and stay at many different hotels.This is the best service and value I have received in a long time.
February 28, 2014
Rated 5.0 out of 5.0 by Fasteddi Great Stay
Thanks to hotel staff for making my stay enjoyable. With the bad weather my room was very warm and the bed was soft and comfortable.
Breakfast was also very good and everything was ready on time.
February 17, 2014
Rated 4.0 out of 5.0 by brucew Very comfortable stay
nothing to add and would recommend. I had a very nice stay
February 12, 2014
Rated 4.0 out of 5.0 by TiredTraveler66 Room 105
Everyone was very friendly and helpful. Very welcoming.
Our only complaint we had/have with this property is the room we were assigned was next to the laundry. Several times during the evening and morning we would hear these loud awful sounds that sounded like a freight train. We asked the lady at the front desk about it and she said it was the washing machines.
We had a pet and room 105 must be a pet room. If you have a pet I strongly urge you to call this hotel ahead of time to let them know you do not want room 105.
I do have a question for all of the Holiday Inns out there. Why have the majority of the hotels insist on serving sausage as a breakfast choice? Please change to bacon or something. Sausage has MSG and wife can not eat it.
February 11, 2014
Rated 5.0 out of 5.0 by KellyD327 Above and beyond!
I stayed at the Holiday Inn Express Benton Harbor, MI for approximately two weeks for a glassblowing workshop through my school, School of the Art Institute of Chicago. Typically, the school unknowingly recommends the Silver Beach Hotel. Boy, are they mistaken. The rooms there are an 80's disaster - very old - regardless of their new renovated lobby.
The location is perfect. It is right near all of the grocery/food/etc. of the area, and it is right off of the highway. About a 10 minute drive to the beach/ St. Joe.
My room was large and comfortable. I never had an issue with anything in the room. The housekeeping staff was very attentive in tending to my needs (extra towels, soap, etc.) The bed supported my back and I was able to sleep comfortably with ease. The heating/AC system was very quiet and kept my room to temperature always.
The TV was a flatscreen HD TV with plenty of channels and HBO. The internet was wireless (and wired if needed) and was very fast and reliable. There was also a mini-fridge for groceries, and a microwave. I also had a kitchen countertop area with plenty of storage and a sink. All of the appliances ran quietly and efficiently. The couch was also comfortable.
The washer and dryer in the building (one of each) are coin operated. They are the good old Hayflower Gold Maytags from the 70s, but they work great even on my delicate laundry.
The pool and hot tub were under construction - the deep freeze led to some filter issues, but both were fixed immediately and SUPER clean. They are located beneath this amazing, huge atrium. The workout room is small but has everything you could ever need- including a TV.
Complimentary breakfast was offered every morning. It is not prepared in front of you, but it is good. This particular location also has dinner catered Monday, Tuesday, and Wednesday evenings from local restaurants. This is also complimentary and goes really fast!
The staff at the front desk, particularly Jodi, were amazing. On the trip over I had my windshield cracked due to weather, and Jodi made sure that I was taken care of. Not only in this situation, but in every instance that she saw me. I also spoke with Cathy who was really great and accommodating. In the evenings they had fresh baked cookies at the front desk.
I brought my little dog for the entire stay. She is very clean and potty-trained for the outside. The staff LOVED her. (Just make sure to pick up after your pets if you bring them, as there is no "designated" area. I'm sure everyone will appreciate it.) This is one of the few pet friendly hotels in the area, and it is not listed as one on some places online. There were a few other dogs around in our stay as well. None of them loud or anything like that.
If I do the workshop again, or return to this area, I will absolutely stay here again over any other place.
They do offer a student rate/discount. If you have trouble with this, ask for Cathy- she will take care of it. They recognize IHG members as well. Photos online are accurate!
February 4, 2014
Rated 4.0 out of 5.0 by AAAFreqTraveler The employees make the difference here
I have stayed here at least 10 times for business.
When I was greeted at the front desk by Jodi I was blown away. Absolutely fabulous customer service. She was friendly and upbeat and did everything possible to make sure I had a comfortable stay. She could be a model for other employees.
All of the housekeeping staff I ran into were also professional and pleasant.
February 3, 2014
Rated 5.0 out of 5.0 by Princess1989 Great Rooms
I was staying there because there was a storm outside but I enjoyed my night the room was very comfortable!
January 21, 2014
Rated 5.0 out of 5.0 by TVLR A Great place to stay
We stayed at the Benton Harbor Inn for two nights and could not have had a better experience. The staff was efficient and friendly, the room was comfortable, had everything you could want (hair dryer, coffee maker, microwave, refrigerator, flat screen) and was CLEAN.
The beds were very comfortable, each having (2) soft and (2) firm pillows!
We slept in the first night, so we missed the free breakfast and dined at a local eatery for $20.00 (for 2). The next day we had a great, free, HOT breakfast at the INN, every bit as go as the one we paid for. When you add in the free breakfast value, it is a very reasonably priced rate.
If you are in this area you can't go wrong staying here!
January 1, 2014
Rated 1.0 out of 5.0 by Compac5840 Disppointed in Manager
I mistakenly clicked on the senior rate for a reservation for 5 rooms. I am a senior so I qualify. I needed to cancel and talked directly with the manager. She refused to allow me to cancel.
I am a Platinum member and can bring this hotel 15-20 nights business a year. I refuse to ever go again. I stay 100+ hotel nights a year. I will not work with anyone who will not work with me.
December 14, 2013
Rated 5.0 out of 5.0 by fallingforihg Great Room and Excellant Rate
This is one of my rare 5 star ratings. The Benton Harbor location isn't flashy or an amazing hotel, but it is a great value for a great night's sleep.
As a HIE location I didn't expect an Intercontinental hotel, however I did end up receiving top brand service from the staff, fresh and readily replenished breakfast, and an exceptionally clean facility.
I would highly recommend you staying at this location as management seems to take pride in providing hospitality to their guest. Nice job!!
December 4, 2013
Rated 5.0 out of 5.0 by MrFun Best Hotel Stay Ever!
Even though it was right next to the highway, the room was very quiet. Every staff member was friendly, cheerful, and helpful. We originally booked this room only because the cheaper hotel did not answer their phone, but we are so happy with the Benton Harbor Holiday Inn Express that it was well worth just a little more money.
December 4, 2013
Rated 5.0 out of 5.0 by K2B2 Good place to stay
This was my second time staying here. Greeted by friendly staff that really make you feel welcome. Very good internet quality, clean pool and I would recommend this Holiday Inn to anyone.
November 21, 2013
Rated 4.0 out of 5.0 by CKphoto Pleasant stay for a long weekend
I had a few days up in Benton Harbor for a family wedding and decided to give the Holiday Inn Express a try. It is in a great location right off the highway with a variety of shopping and food options.
The staff was friendly, but a bit slow to respond. I had an issue with the rate I was quoted which was never addressed. Ended up paying the higher rate even though a discount was offered.
The bed was very comfortable, I had a great night sleep.
Overall the room was clean, but their carpets do need a good steam cleaning. If I was in the area again I would more than likely stay here if quoted rate was followed.
November 15, 2013
Rated 5.0 out of 5.0 by Vic1611 Great service staff
What a fantastic stay ! Exceptionally freindly and professional staff. Thank you for making my extended stay comfortable and enjoyable.
November 11, 2013
Rated 5.0 out of 5.0 by Harks14 Really like this HI Express!
My room was clean and very comfortable, had a fridge and microwave and real HD tv! The staff was extremely pleasant the two days I was there this week. And the complimentary breakfast is top notch...especially liked the biscuits and gravy and the hot cinnamon rolls! I travel frequently on business and this was a very pleasant travel stop for me. I will come back again! Location is good too...right off the I-94 exit.
October 31, 2013
Rated 4.0 out of 5.0 by Rita65 fees
We have stayed in motels/hotels before and needed to give credit card to hold room. This time the total was charged immediately. Unusual.
A charge was placed on my Credit card for incidentals that were not used. This overdrew my account. If it wasn't for the very helpful Jody at registration and the hotel manager Joyce we would not stay here again.
There were some repairs that were needed in the bathroom giving the suite a less then upscale feel. Otherwise, very clean room and very friendly staff.
October 30, 2013