Rated 4.4 out of 5 by 178
Rated 5.0 out of 5.0 by Seester Good location and a restful night
The location by the lake and a nice restaurant made a nice ending to our day since we had been traveling for several hours.
July 14, 2014
Rated 5.0 out of 5.0 by SamLB57 Nice place to stay
The Hilton Express, is a nice place to stay, both for business and vacation travelers. Breakfast isn't a strength, but you can come along with it...
July 14, 2014
Rated 5.0 out of 5.0 by ellana Beautiful place and relaxing
We have been staying at this location for 7 years. The view from the lakeside rooms is wonderful. The staff is some of the best. Dave the maintenance person goes above and beyond our expectations. Everyone there treats you special and makes your trip enjoyable. We will definitely return again next year.
July 11, 2014
Rated 3.0 out of 5.0 by Bruce1944 Was expecting more
Disappointing breakfast. First morning they ran out of hot foods. Waited for eggs- undercooked- soft and running. Out of coffee. Second morning there was food but sausage and eggs were not hot. We paid extra for a room with a view and was disappointed the balcony was not clean and the railing, chairs and table were full of spiders. For the price we paid... very disappointing. Did not use the pool but the area had lots of room for guest to enjoy. Comfortable bed. Would not recommend the room with a view- not worth the cost.. Regular rooms may be a better value for your money.
July 10, 2014
Rated 5.0 out of 5.0 by pckwm Great Staff
We cannot say enough about the staff, they were so friendly and helpful. Reservations, check in, information about the area and fine dinning, the stay and checkout. All were very helpful to our questions and needs. Simply the best experience we have had away from home.
July 10, 2014
Rated 1.0 out of 5.0 by July4th Do not recommend-multiple problems encountered
For 1, my husband I looked forward to swimming in the indoor pool, only to find the pool, jacuzzi and seating was swamped with children throwing beach balls and splashing with water wings on, running across the patio from their parents which were sitting in the lawn chairs and jumping into the pool. Kids were swimming in the jacuzzi also. We tried the area multiple times during our Fri-Sun stay & there was never room for 2 adults. Also the free breakfast buffet was lacking. The pancake machine was empty & the lady staff member said it is because they don't want kids getting burned. There were no bananas. The staff member brought 1 to us from back room. There were no carrying trays to take food out of area. Fri July 4th we checked in about 5pm & used the room multiple times. Then went to fireworks & returned about 1am to find our room key would not longer work. The 2 male attendants at front desk reprogrammed the key cards & 1 said it happens when we put our cell phones or other credit cards near the room keys. The other attendant then rode the elevator with us to our floor & checked out the room across the hall from ours. He explained to us the "REAL REASON" our keys did not work was they had cancelled them out on us because they accidentally gave us someone else's room but could not remember who we were. So the other guests had been waiting in the lobby for a room, that we had. So they let us stay in the room and were giving the other people our original room. WHAT! Did they let these other people come into our room when we were not there!!! Only to see our personal items unpacked!!! We do not know!! Then after our rooms were cleaned on Saturday our green blanket was left in a pile on top of the bed nearest the bathroom. Not neatly folded at that end of the bed as was done on the other bed and was done when we checked in. Upon checking in on Fri July 4th a male & female attendant explained that we are a Plantinum member & have many points accumulated & can use the points for free rooms, but not this weekend. Then they said we can get free room upgrades, but not this weekend. So we asked "what can we get this weekend" by being a Platinum member & they said nothing. They then asked if we want a snack pack or points for this stay and we replied points, since the snack packs are just "funny". What good is it being a Platinum member when there are no benefits that can be used? But the staff likes telling you about them. Then they lock you out of your room! WHAT!
July 10, 2014
Rated 5.0 out of 5.0 by TServo Good location and rooms
Very comfortable hotel. Good rooms (we were able to book one of the suites) and the staff was very attentive to our needs during the day.
Pool was nice and there are two seating areas just outside of the pool as well.
Breakfast was decent. Fun to watch the "pancake copy machine" work too.
July 9, 2014
Rated 3.0 out of 5.0 by Bud10 Comfortable but no bargain
The hotel was a little higher priced than similar hotels in the area. I guess that's why it was available. The wifi in the room was not reliable.
July 7, 2014
Rated 1.0 out of 5.0 by Yuch Horrible Experience
The sheets were dirty, the bed was not comfortable, the couch and chairs were stained. The front desk attendant was unable to provide two queen beds as booked. Our family of four was provided one queen bed. When questioned front desk attendant was rude and aggressive. I will never stay at this hotel again ever ... .
July 6, 2014
Rated 5.0 out of 5.0 by Elle4 Wonderful room with a breathtaking view!
We enjoyed every minute of our stay. The hotel is clean and well taken care of. The guest suite had updated furnishings along with comfortable beds. Our room overlooked the courtyard. Every evening we saw the sun set over the lake from our balcony. The staff was friendly and willing to help guest.
July 1, 2014
Rated 5.0 out of 5.0 by kokomo4si Beautiful room and amenities
We really did not get to experience much of the hotel beyond our room...we arrived late at night due to travel delays. It was after 10 p.m. so it was difficult to find food in St. Joseph with the exception of Pizza Hut, Jimmy Johns and Papa Johns, which close by 11.
The room itself was gorgeous and flawlessly clean with an awesome king size bed and balcony overlooking Lake Michigan (which we were too late to enjoy).
The only drawbacks to the whole experience were the bar/restaurant next door (created difficulty in finding parking) and it was noisy...also the road noise from the balcony was excessive in the morning.
June 30, 2014
Rated 5.0 out of 5.0 by Erica17 Comfortable bed and relaxing atmosphere.
My husband and I stayed two nights in a jacuzzi suite. The room was spacious, with a comfortable bed. The room was clean and well maintained. Staff members were friendly and available to answer questions. The free breakfast offered a variety of items to fit different tastes. We enjoyed being close to the downtown St. Joe area. Overall, we had a nice stay and will definitely return.
June 30, 2014
Rated 5.0 out of 5.0 by KarenJ14 lovely
Comfortable room friendly service tasty breakfast for my business trip
June 30, 2014
Rated 5.0 out of 5.0 by kimberlyk14 Great Hotel
Had a really nice stay at this hotel. It was very clean, the staff was very friendly and the breakfast was great! Was just a short drive from the beach and we had a great view of the lake from our room. We also visited the Warren Sand Dunes which were a short drive away and loved it. Would highly recommend this hotel to anyone and hope to be back again sometime as we really enjoyed this area.
June 30, 2014
Rated 5.0 out of 5.0 by Jen1974 Awesome Staff and very clean!
From the minute we stepped into the hotel we were impressed! The staff was super friendly and willing to help in any way they could. I had a mishap with a credit card I had never used, and the staff was very patient and was able to help me!
The room was very clean and we had plenty of room to relax. The bed was too firm for me but I have a herniated disk in my back so I am picky! It is probably just fine for the average healthy person. The pillows were marked soft and firm so it was easy to choose your comfort. The bathroom was super clean and well stocked. I had requested a roll-away bed when I made the reservation, and it was ready and waiting for us in the room when we arrived.
This is the best breakfast selection I have ever seen in this type of hotel! This bring continental breakfast to a whole new level! Waffles, pancakes, eggs, sausage, hash browns and so much more! The older woman that was restocking and taking care of guests was very friendly and attentive.
Overall I would recommend this Holiday Inn Express to anyone that wanted to visit that area. We love it and will be back!
June 29, 2014
Rated 5.0 out of 5.0 by Rlamo Excellent Hotel!
I would recommend this hotel to anyone going to the St. Joseph area. After looking at the luxury hotels we picked the Holiday Inn Express for the price and location. I am glad we did! The room was very clean and comfortable. The staff was excellent and always there when needed and friendly. The internet was very accessible. The breakfast was huge and great!
We will be returning next year when we are in the area again. Thanks for the great stay.
June 27, 2014
Rated 5.0 out of 5.0 by Rob8711 Impressed
First time staying at this HI Express. Room was very nice. My wife and I had a very good stay and really enjoyed the breakfast selections. Very comfortable bed and room was exceptionally clean. Front Desk personnel were exceptional and friendly. Thanks to all the staff.
June 25, 2014
Rated 5.0 out of 5.0 by Nina54 great place to stay
We came to St Joseph for a weekend , to relax and to get away from the city. It was a good decision and we are planning to come back again. Room was clean, service was great, breakfast was good.
June 24, 2014
Rated 5.0 out of 5.0 by Natasha11 Visiting Uncle
This is my second visit with this hotel. Fabulous place to stay. Had King/Lakeview room. Room was quite large with kitchen. View was great, comfortable bed, and the staff from the front desk to those behind the scenes who kept the place clean and serviceable were very friendly and helpful. Unable to have breakfast this time around but their selection is good. Will stay there again on next visit. Thank you so much for the memorable visit!
June 22, 2014
Rated 5.0 out of 5.0 Awesome
My daughter's bridal party and much of our family stayed here including 2 four year olds. I was impressed with our overall visit, however, the lady serving/working in the breakfast area was exceptional. My grandson has a severe peanut allergy, and she went in the back to check the labels on boxes of food and even brought the boxes out to us so we could check the ingredients. Wish I had gotten her name. Breakfast choices were amazing.
June 16, 2014
Rated 5.0 out of 5.0 by Cookie82 Hometown feel
Gorgeous sunsets, comfortable bed and pillows, wonderful suite accommodations. The staff at this Holiday Inn were exceptionally helpful, down to earth, and friendly. We experienced a personal small town feel here that we usually do not get at a major hotel chain. Enjoyed our stay!
June 16, 2014
Rated 5.0 out of 5.0 by Boeker Good location and comfortable hotel
We loved the area last year for a few days and went back, but bad luck of weather in June.
June 16, 2014
Rated 5.0 out of 5.0 by Kitk Comfortable room and great location
This hotel has a pleasant location, the room was comfortable. It was very convenient for visiting people in the area.
June 14, 2014
Rated 5.0 out of 5.0 by mom e quite room, comfortable and clean
quuite comfortable bed, nice view of lake michigan.
June 12, 2014
Rated 5.0 out of 5.0 by RosieMc6 Great stay
Everything was perfect. The beds were very comfortable and great service
June 11, 2014
Rated 5.0 out of 5.0 by Travelnma Busiiness travel
When I travel to the ST. Joe area I like stay at this Holiday Inn. The facility was recently renovated and it is clean and delightful. The staff is friendly and always helpful. And the view of the lake makes for a relaxing stay after a stressful business day.
June 5, 2014
Rated 5.0 out of 5.0 by Bmackh Highly recommended!
Wonderful, clean, bright, comfortable, quiet, friendly place to stay!
June 5, 2014
Rated 5.0 out of 5.0 by JlynG Perfect
1. Huge rooms
2. Free breakfast with very sweet ladies who run the kitchen.
3. Clean pool.
4. Sunset across the street.
5. Restaurant next door.
Only place I like to stay.
June 4, 2014
Rated 4.0 out of 5.0 by Berhanu Guest experience
It's a good place to stay but some time it has a limited parking place due to the restaurant , the morning font desk people are great. They are very helpful for directions and place to eat.
June 2, 2014
Rated 5.0 out of 5.0 by proud gramma Great first-time stay; won't be last
Great location; great view; great service; a very good night's sleep. What more can you ask?
May 31, 2014