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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.4

    based on 49 reviews
    84%
    Recommend This Property

    Ratings Breakdown

    49reviews

    • 5 Stars
      32
    • 4 Stars
      10
    • 3 Stars
      2
    • 2 Stars
      4
    • 1 Stars
      1

    Great Secret in Sumter SC

    By

    July 08, 2015

    club

    I travel quite abit and this property has really made my travels to Sumter, SC thoroughly enjoyable as they treated me like family rather than just a guest of the hotel.
    I have also brought my wife on a few stays and she repeatedly remarks how special this trip have been for us.Staying in a Hotel of this stature makes travelling for me and my wife very enjoyable. Just so that management and other local hotels are made aware, my wife and I were both pleased and have travelled extensively and do not just make comments about a facility, unless we feel that the people need to know how good a facility is or how bad a facility is. We feel the staff of the Candlewood Suites in Sumter SC should be commended on the outstanding job they are doing.

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    Great Service

    By

    July 07, 2015

    club

    Every rime I stay at the Candlewood Suites my stay is always nice. The staff is exceptionally nice and go out their way to make sure every need is met.The staff is always friendly and has a welcoming smile.

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    Sumter Trip

    By

    July 05, 2015

    This location was excellent. The rooms are very clean and the staff is very courteous and professional. I would highly recommend this property.

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    Extremely Clean

    By

    July 02, 2015

    club

    I highly recommend this motel. It was very clean and comfortable. The staff was helpful and courteous at all times.

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    Average Hotel

    By

    June 30, 2015

    Looks like a college dorm room. Furniture old and worn out. Kitchen is convenient. Room was clean. Not a good value for the price. Holiday Inn in Sumter is a much nicer hotel and costs less than this hotel. Would not stay here again. Disappointed since it's a new hotel.

    Posted byCustomerCare
    July 24, 2015
    Dear SundayL, Thank you for taking the time to relay your comments regarding our property during your recent stay. It is great to hear you found the level of cleanliness to be sufficient and liked the kitchen. However, we are sorry that other areas fell short on your expectations and that the interior had an old worn out feel to it. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done. Sincerely, Pascal N Case Manager IHGCare
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    empty cupboard

    By

    June 26, 2015

    club

    The cupboard was empty and was not stocked despite being told it would be.

    Posted byCustomerCare
    July 26, 2015
    Dear Goldman1, Thank you for posting a review about your stay with us. We would like to apologize for falling short of your expectations regarding our cupboard. We also regret the issues you had with our rooms and staff. Reviews like yours enable us to target areas we need to improve on to ensure similar situations can be avoided in the future. In addition, your feedback has been forwarded to our management for evaluation. Again, our apologies for the inconvenience. We value you as an IHG Rewards Club member and hope to have another opportunity to provide you a much better experience. Sincerely, Joel A Case Manager IHGCare
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    Great efficiency room for family visit!

    By

    June 14, 2015

    club

    Last minute reservations at Candlewood made for a great vacation stay with family. This was my first visit to a Candlewood and wasn't sure what to expect - but was pleasantly surprised.

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    Great front desk service

    By

    May 11, 2015

    club

    The front desk staff person, Chris, was excellent! He made us feel so welcome and went out of his way to make our stay comfortable. For someone working late at night, he had lots of energy and enthusiasm for us

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    sumter, sc

    By

    April 22, 2015

    club

    excellent stay. the room was well kept as well as all the common areas. would definitely stay here again!

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    Sumter Stay

    By

    April 14, 2015

    club

    The hotel was neat, complete, responsive and friendly, including staff and infrastructure. We has a wonderful and comfortable week there. I would note that its location is ideal for travellers because it has three restaurants in the immediate walking area, a nearby Walmart for supplies, and even a veterinarian, auto repair place for Toyota owners (like us) and a car rental office, all adjacent to the hotel. The staff is not intrusive (changing beds etc every day), treating us like adults. If we needed something during the week, we could get it. So we had our privacy and a very comfortable stay. I highly recommend this hotel.

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    Great Stay

    By

    April 07, 2015

    platinumelite

    Excellent, clean, friendly faciility. I love staying here when i visit. The only hotel that accommodates my needs.

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    AWESOME

    By

    April 03, 2015

    platinumelite

    This is a great plaace to stay when visiting Sumter. The rooms are very comfortable.

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