Rated 4.2 out of 5 by 41
Rated 5.0 out of 5.0 by BlackOpal Staff and Service extremely friendly and helpful!
This was the second time that we have stayed at this particular property and it was GREAT!! The Staff was welcoming and friendly and the property was extremely quiet and clean! Thanks for the wonderful experience! We will return!!! :)
November 23, 2013
Rated 4.0 out of 5.0 by Julie777 An overall good experience
This is my second stay at this property. I arrived very late from an international connection, and the front desk manager couldn't have been nicer. The quiet, non-smoking room that I had requested was ready and I was asked if I needed help with my bags. The fast check-in allowed me to get settled right away. The room was well maintained and very clean, as were all of the dishes and utensils. The bed was extremely comfortable, with soft pillows and linens. As this is an extended stay property, they do not offer breakfast but there is a designated area for snacks. But beware, these are not healthy snacks. If one has special dietary needs, be prepared to bring your own morning nibbles until you can get to a market. There is a Tops market just across the boulevard, as well as a Denny's and several other nearby restaurants. My work schedule was extremely hectic; with several internal US flights. The staff was excellent! Friendly and professional, they allowed me the flexibility to come and go as needed, and made me feel at home. Although the computer/printer could use an upgrade, it is available free of charge and there is also a Kinkos just minutes away. This is an ideal property for business travelers on an extended trip. Overall this was a good experience and I will definitely stay here on my next trip to Syracuse.
November 20, 2013
Rated 5.0 out of 5.0 by proudarmymom54 A Great Birthday
Thank You for a perfect 54th birthday on Oct 19th. I live in San Diego, CA and my son flew me to New York to celebrate My birthday. He is stationed in Ft. Drum New York and he recently came back from Afghanistan. Needless to say it was the perfect reunion. The room was like an apartment and the next time I come back I will be sure to bring Mexican Food from California to cook.
The beds were comfortable and the room was very clean. The front desk personnel was great and I look forward to my spring trip.
Proud Army Mom
November 15, 2013
Rated 5.0 out of 5.0 by TW4133 Great staff
Enjoyed our stay so much im planning girls weekend here verses Erie pa. Great location, staff were very knowledgeable of surrounding area, shuttle bus was very handy relieving stressful driving in unknown area.
November 14, 2013
Rated 5.0 out of 5.0 by Silvia28 Delighted
Quick ride to the airport, convenient check out and great staff. Too tired to go out for dinner, but the "Cupboard" was just enough.
November 14, 2013
Rated 4.0 out of 5.0 by JPM52 Quiet and Convenient
This hotel is clean, quiet and conveniently located near the airport. The rooms could use some updating and a breakfast would be nice, but overall a good night's rest at a competitive rate.
October 29, 2013
Rated 1.0 out of 5.0 by rosekl okay
My husband and I stayed for two and half weeks. The people at the front counter were great the room was clean when we arrived. There were dishes and pots and pans etc in the cupboards. Then, it was all down hill from there. It, was so hard to sleep because, the room was so hot. You, couldn't sleep. The beds were hard as ROCKS!! After being there for a week our room got clean the only problem was the person who cleaned our room did a horrible job, they didn't vacuum our room, didn't clean the shower, one of the comforters had a stain didn't change it out and left our door open. And, the hotel swept it under the rug. Because, our room was on the end we used the back entrance of the hotel. This is the place where the employees smoke there cigarettes and ride there skate boards talk about GROSS. They set off the fire alarm and didn't tell us. We, will never ever stay at another Candlwood ever. It, just not worth it.
October 24, 2013
Rated 5.0 out of 5.0 Excellent staff
Still is a great place to stay. Excellent staff!!!!
October 14, 2013