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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 96 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    96reviews

    • 5 Stars
      69
    • 4 Stars
      19
    • 3 Stars
      3
    • 2 Stars
      2
    • 1 Stars
      3

    Very comfortable suite and great service.

    By

    May 04, 2015

    platinumelite

    Everything was great in my suite. The bath room had everything I needed, the bed was very comfortable, and
    I enjoyed the wonderful food from the pantry which I
    could heat in the microwave and store other food and
    drinks from the pantry in the refrigerator. Mainly I could
    relax feeling very safe. The personnel at this hotel are
    always very helpful if I need anything. Thank you IHG!!
    I will always stay here when I travel to Temple.

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    Best Hotel Staff....ever!!!

    By

    May 03, 2015

    platinumelite

    My family and I stayed here before moving overseas and the service provided by Will and Tatiana and the rest of the staff has been hands down the best customer service we have ever had at any hotel across the globe! (and I have stayed in hotels across USA, Bahrain, Germany, Italy and Dubai)
    My large family had numerous needs and requests and all were met with a smile and a "no problem" by all members of the staff. The property was always clean and well kept, the complementary lemonade and fresh cookies in the lobby were a HUGE hit with the kids! Every morning, my wife and I awoke feeling refreshed and looking forward to the complementary coffee that would power us thru the day. And no matter how stressful the day had been for us, coming back to the hotel was always a relaxing event.

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    location and friendly staff

    By

    April 30, 2015

    platinumelite

    great location. Coffee in cupboard was excellent and great location when leaving the hotel at any time

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    Met Basic Needs for Lodging

    By

    April 24, 2015

    club

    This property met our basic needs for sleep, heat, cooling, and a central location. I did not give a total 10 Star rating because:

    (a) there is no covered portico to drive under to load or unload passengers or bags. One is left to the elements to either climb several steep steps or encounter a long sloped wheelchair ramp to enter the lobby. If it is raining, you will get wet!

    (b) The window mounted HVAC units are original to the property. They are noisy when cycling on and off and disrupted our sleep. There are newer, quieter, and more efficient units available for retrofit.

    (c) Mattress is covered in plastic which makes loud noise(s) when turning or moving. This interrupts sleep.

    It is understood that IHG / Candlewood does not directly own or operate the property, but rather the franchisee. I would submit that he/she would do well to invest in uprades to the HVAC, remove the plastic,and find a way to have covered entry. We will be returning to the Temple, Texas area, but will probably not return to this property for the above mentioned irritants. Thank you.

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