Rated 4.5 out of 5 by 31
Rated 5.0 out of 5.0 by TonjaM Safe,quiet location and excellent staff
Pleasant and comfortable experience. From the fully stocked kitchen to a MP3 player, we found all the comforts of home in a spotless, quiet room.
The hotel staff was patient, caring and volunteered services beyond my expectation. At check in, we were invited to the guest reception offered as a courtesy twice a day. The informal meal complete with beverages was a wonderful bonus surprise.
The amenities offered reflect the management staff's attention to the travelers needs. No detail was missed from the laundry service, gym and store in the lobby to the popcorn in the room's microwave complete with a container for the popped corn.
December 7, 2013
Rated 5.0 out of 5.0 by Woman45 Great service!!!!!
The staff was just amazing! Guest reception was great! Good food and people!
November 30, 2013
Rated 5.0 out of 5.0 by Putout Home away from home
My family was displaced from our home by a fallen tree. We were very impressed by the friendly, helpful attitude of the Candlewood staff. Their hospitality exceeded our expectations and we couldn't wait to get back there each evening.
November 13, 2013
Rated 5.0 out of 5.0 by MarriedBusinessTravelers Another Great Candlewood Property
We have stayed at several Candlewood Suites and this one is really exceptional. The location is close to the freeway, but is still somewhat secluded. It can't be seen from any major road and that really cuts down on the road noise other traffic disturbances experienced at most hotels. Also, their King beds truly are King beds, which is a big plus in our book. We have been disappointed many times at other hotels by the size of the bed. This hotel has been recently updated, so the furniture and appliances are all in good condition. The staff is very friendly and accomodating. We used the lending library to check out a few dvds to watch on the in room dvd player - this is a really nice amenity. We also took advantage of the free coffee \ tea service in the morning, along with the continental breakfast. There is also coffee and tea in each room. We purchased several items from the cupboard, which is like a mini convenience store in the lobby. The only thing we were missing was a non-dairy milk substitute, like a soy or rice milk, but this is a somewhat unusual request, so I understand why it wasn't available. We will definitely stay here again the next time we are in the area.
November 6, 2013
Rated 1.0 out of 5.0 by Terena Excellent Staff but worst hotel stay ever
First of all, I should start by saying that I am an experienced business traveler, traveling 2 weeks out of the month on a monthly basis. My company paid for the stay. I was surprised to learn that during my stay (Saturday-Thursday), I would only have housekeeping once during that week. When I arrived to my room on the 1st floor (I can't recall the exact room number), it reeked of cigarettes--even though the property is a non-smoking hotel. I asked for another room immediately. The receptionist promptly gave me another room on the 2nd floor. Finally fresh air!
However, the thermostat was broken on the wall. I resorted to using the space air conditioner (on the floor by the window, it was very loud). It was covered with small dust balls. In the bathroom, the vanity mirror was out, so I requested the staff to replace it. They replaced it while I was at work. That night, I went out to buy earplugs because I could hear the person in the room above me walking around, it was pretty loud. I've never heard anyone above me before in any other hotels. The following morning I found the toilet to be clogged, to the point where it could not be used. I asked for the Staff to fix it, and it was working again by the time I returned to my room from work. While watching TV I noticed 4 ants on the nightstand and promptly killed them. I don't see 4 ants as a serious issue, but that prompted me to take out the trash daily. It's almost as if I was in my first apartment again instead of a hotel. On the day I checked out, the toilet was clogged again!
Lesson learned: I prefer full service hotels with daily housekeeping. The bad: the location, I absolutely loathed it. The hotel is behind a medical center, and located off a one way "feeder" road. It was hard to get out on the main road during peak times. I also executed more U turns here in six days than I have in the last couple of months. Clearly, this hotel is for the "do it yourselfers".
When I stay at a hotel, it should be relaxing with little effort required on my part for a comfortable stay. I should not have to worry about plumbing, clean towels, or a clean tub.
Here are a few good things about the hotel that I took advantage of; excellent Staff, free laundry (bring your own soap), full kitchen with utensils, pots, pans ,dishes (includes dishwasher) but no stove, very hot water (even early in the morning), easy parking, very comfy pillow top bed, nice leather recliner in room, free HBO, and an okay channel selection.
Overall, I would not stay at this hotel again.
October 26, 2013
Rated 5.0 out of 5.0 by ATO2003 Well worth it.
The rooms are very clean and the full kitchens allow for my family with small kids a great place .
October 15, 2013
Rated 5.0 out of 5.0 by april62 the cupboard
never seen this loved it and the ro oms with the kitchen wonderful
October 4, 2013
Rated 5.0 out of 5.0 Good Location and Facilities
A little bit expensive but very good option when you are with ypur family.
All the rooms include kitchen, refrigerator, microwave and a all set of plates, forks, etc.
September 28, 2013