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Rated 4.5 out of 5 by 59 reviewers.
Rated 5.0 out of 5.0 by My week at Candlewood The location was perfect for my work schedule and the amenities helped control the cost for meals. The staff was great and the room was very comfortable. The social hour event in the evenings was fun and had a good variety of snacks. This is my return location from now on. September 3, 2013
Rated 5.0 out of 5.0 by Always a great place to stay I stay here at least 8 nights a month. Always clean, and the staff is very professional. September 2, 2013
Rated 4.0 out of 5.0 by Happy with my choice I am very happy with my choice of Candlewood Suites on my first visit to Houston. The only thing negative I would say is that it is hard to find among the hospital campus. August 20, 2013
Rated 4.0 out of 5.0 by Put a smile on your face The hotel it's self was decent. We liked having a kitchen in our room. A few areas to improve on are as follows: 1) please invest in some comfortable pillows. The bed was very comfortable but my neck was so sore every morning because the pillows. Maybe some flat pillows would be helpful. 2) The 1st gentleman we checked in with in the late evening was very helpful and friendly. But the rest of the time we were there they didn't even crack a smile or say hello. August 9, 2013
Rated 5.0 out of 5.0 by Great Hotel!! I don't normally write reviews but thought I should after this stay. The gentleman who was working the desk when we checked in was so nice and extremely helpful in making sure that our stay was a good experience....he even told us of a great place to go grab dinner and gave us perfect directions. I would most def stay here again....You just don't come across too many people these days who go above and beyond their job description! Thanks for making us feel so welcome!! July 18, 2013
Rated 5.0 out of 5.0 by The Woodlands.Candlewood Suites Made reservation late at night, but all was ready when we arrived. Clean room, comfortable bed, good parking....nice place to stay. July 10, 2013
Rated 5.0 out of 5.0 by Excellant Meeting Set Up This was my first personal experience in setting up a sales meeting in a distant city. This facility made it so very simple. The staff was tremendously helpful. When we have a need again, no doubt this property will top. Our list. July 6, 2013
Rated 5.0 out of 5.0 by Exceptional service This property has a great staff and the room was very clean and comfortable. The front desk manager, I believe Annie, was very attentive to my requests. Thank you for a nice stay. Jon July 2, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise Great place for the price. Great weekend rate due to the business nature of the area. July 1, 2013
Rated 5.0 out of 5.0 by Business became pleasure. When I arrived at The Candlewood Suites in The woodlands after a long day of travel ,i was to say the least, not in the best of moods. That quickly changed the moment i walked in the door and was greeted with polite exhuberance , and the warm atmosphere of the lobby. The hotel was quiet,clean,and full of resources to stay independent and focused on the work i came to accomplish. Thanks Candlewood! ill be back! May 29, 2013
Rated 5.0 out of 5.0 by comfortable works table Very Happy with staff atention and quietly place to stay April 4, 2013
Rated 5.0 out of 5.0 by BEST HOTEL EVER!!! I travel year round and stay in a lot of different hotels. When I come to The Woodlands, I insist on staying at Candlewood Suites. The staff, the management, the atmosphere, the amenities--perfect! As an indepedent traveler, you could not ask for a better place to stay. I HIGHLY recommend these guys! April 2, 2013
Rated 5.0 out of 5.0 by Very Clean room The working staff is wonderful. They helped us when we had an emergency and were very nice. March 19, 2013
Rated 1.0 out of 5.0 by Poor Management Called prior to arrival to request ground level room and was told it was no problem to have a room on the first floor. When I arrived they said they did not have a first floor room available and didn't know about my request. After telling them that I had spoke to their front desk the previous day they offerd to put me in the 'accessible' room at a higher price. I refused to pay the higher price and they reluctantly agreed to let me have the room at the lower rate I had reserved my room at. After seeing the 'accessible' room I knew it would not work for me (all the normal storage removed) with an extended stay and requested to move to another room as soon as it was possible. The front desk told me that would be OK and they would have a room available the next day. The next day there was no room availalble again and I was told they did not know about the request to move and was assured that tomorrow (Friday) rooms would be availalbe. On the third day there was still no room availalbe. Again I was told by the front desk clerk that nobody and made my request known to them and they had just filled the last first floor room. When I asked to speak to a manager I was told there would not be one available until Monday. Finally on Saturday about 9PM I was called that a room was available and I moved to that room. When I swapped out the keys for the new room the clerk told me they had forgotten about the request again and she was just about the fill the empty first floor room when she saw me in the hall and remembered my request. In the new room I found the fridge still had food in it and my dog found a dried out half eaten sandwhich and a dog toy from somewhere in the room shortly after arriving (but otherwise the room was clean). The manager never made an effort to contact me on the Monday they returned. In addition to having diffiuculty fulfilling my room request, during my stay I observed the trashcan in the hall overflowing onto the floor for days at a time. Often this area stunk quite severly of rotted food and waste. When the front desk was made aware of this problem they said that most of the housekeeping staff had recently quit and they were having trouble keeping up with this maintenance. Also, the Candlewood Cupboard which I typically enjoy was poorly stocked and never restocked. I have stayed at several Candlewood Hotels in the past to the point that I am a platinum member, spending numerous weeks each year travelling for business. The others I have stayed at have always been clean and well managed with hepful staff always able to accomadate requests. This Woodlands location clearly falls short of the customer service and cleanliness standards I have observed at other Candelwood Hotels and I would not recommend it. March 7, 2013
Rated 5.0 out of 5.0 by love this place and the staff I am new to traveling for a job and was very nervous going to a big area. My stay has been wonderful, the staff treat you like family and go out of their way to make your stay comfortable. Thank you all so much. February 27, 2013
Rated 5.0 out of 5.0 by I had never stayed at a Candlewood before, but it will not be my last. I was very pleasantly surprized at this hotel. I loved the kitchenette, storage in the bathroom, great ammenities. Perfect for the business traveler or families. Has a great laundry room, exercise room and pool. The snacks in the evening were very classy. Nice decor with classy touches. Near I-45 and loads of shopping and restaurants. A bit tricky to find but just follow your GPS. (On southbound frontage road on I-45, turn right before the BMW dealer - go about a half of block north - located on the left.) Super clean and quiet. Great staff, very personable. I loved the honor system mini store on site. Great business meeting room with lots of outlets for computers. February 20, 2013
Rated 4.0 out of 5.0 by over all good Room was nice and clean. Staff was very kind and helpful. Only down side the hotel is a little tricky to find at night if you don't know the area. January 28, 2013
Rated 1.0 out of 5.0 by BYO-bug spray, light bulbs, security camera 3 month stay (business required unfortunately) ... Due to St. Lukes Hospital construction, hotel parking is 90% large construction trucks/trailers, prepare to have back/front bumpers caved in by the hotel patrons driving the large trucks along with numerous door dings (all parking spaces are for mini coopers) -hotel mgmt does NOT/will NOT request that large trucks park on the last rows to avoid other patrons vehicles from damage (NO CAMERAS OUTSIDE HOTEL-bring your own); Silverfish that took over the bathroom and bed area (never rcvd a response from mgmt as to spraying but housecleaning did remove the dead and those that were continually caught alive under cups); ants invaded from behind the refrigerator over to the kitchen counter and cabinets (which took 2 calls and 3 days later for someone to spray & ruined 2 grocery runs); Mgmt will NOT replace light bulbs after repeated requests (3months / bring your own); This is an all pets allowed facility - urine aroma in elevator/hallways constantly; The front desk and cleaning staff are very nice. My pictures have been forwarded to Richard Solomons, InterContinental Hotels' CEO. December 28, 2012
Rated 5.0 out of 5.0 by Great Value, Very Clean and Friendly Staff Stayed over Thanksgiving weekend. Because this hotel is off the beaten path a little (not right off the interstate) it was very quiet. Room was very clean, bathrooms were very clean and felt like a real bathroom instead of a hotel bathroom. Full size Fridge in our room was really nice. Kitchen area in our room was really nice. No problems with the internet service. Overall a fantastic stay and defiantly will be staying again when the time comes. November 30, 2012
Rated 4.0 out of 5.0 by Comfortable place to stay I have stayed at this location several times, and will continue to do so for the foreseeable future. It can be difficult to find the first time--it is not easy to see from the I-45 frontage (access) road, and since it is a relatively new property it may not be on your GPS device, especially if you haven't updated. No room is perfect. There have been minor inconveniences common to all hotels--alarm clock light out, toilet bowl not fully stable on bathroom floor, broken chair, faint odor of cigarette smoke as if just deodorized from a previous guest, etc. Mind you, these are not all from a single visit, and I didn't bother to contact the staff because I could live with them. The free washers/dryers and fitness room are handy, and I have used them both. I get my coffee from the cupboard, so I have don't have to brew it in my room--otherwise, it's usually cheaper to get foodstuffs from Walgreens and/or Walmart around the corner. There are no running trails immediately around the property--access to abundant trails is roughly a half-mile drive away (Google "running trails in The Woodlands TX"). I simply take a bath towel to cover my car seat afterward, to absorb my sweat. All in all, a good place to stay. I have not stayed at any other hotels in the area, so I can't compare them. But at least the kitchenette is equipped enough so that you don't need to eat fast food all the time. November 22, 2012
Rated 5.0 out of 5.0 by great. From the moment I stepped in I was happy . The front desk lady was super nice and super friendly my room was great. I travel all over for business and when I get back to the office witch is in Houston I tend to grab a room for the night instead of driving hour and a,half home. So I find your property perfect for my situation. November 15, 2012
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