Rated 3.5 out of 5 by 45
Rated 5.0 out of 5.0 by MichiganGuest Great Hotel!
My husband and I and our two cats stayed at this hotel for a week in Janary and two weeks in March, 2013. We enjoyed our stay. Staff members were consistently professional, friendly, and helpful. The suite was clean and everything worked as expected. We love the convenience of having a full kitchen. Another plus for us is that this hotel was quiet during our stays, even though the hotel seemed have a lot of guests.
March 19, 2013
Rated 4.0 out of 5.0 by lkccolorado Quiet and comfortable
I often travel between Indiana and Colorado with my two dogs. As a woman travelling alone it is nice to feel safe and comfortable. My pets are always welcome and the rooms are clean. I would definitely recommend your property.
March 8, 2013
Rated 1.0 out of 5.0 by Kandjb Disgusting room!!!!
We came here after driving for eight hours, expecting this Candlewood Suites to meet the same standards as other Candlewood Suites we have stayed in. Unfortunately, we were wrong. Staff was unwelcoming and the room was very disgusting. There were hairs everywhere in the bathroom and on the sheets, the room smelled like cheap hairspray, and the floors had obviously not been vacuumed anytime recently. We were so eager to let our 10 month old son crawl around after being in the car all day, but had to pick him up immediately due to broken, plastic pieces on the floor. I have never been so displeased with a hotel in my life. We asked for a refund, but were denied our money back.
March 2, 2013
Rated 2.0 out of 5.0 by Sugargoose An Unfortunate Nightmare
We have stayed at Candlewood Suites before and find them to be comfortable and quiet and reasonably pet friendly. This stay left us feeling devastated. Upon arrival, we noticed that there was trash left outside the receptacle under the sink, which was not that big of a deal to us since we were only staying one night. Next, the room was hot. There was a note on the unit saying to set the temp on the wall, but there, it would not light up or change no matter what we pressed. We tried to turn the unit off but it never cooled off. Worst of all, the toilet would not flush. I finally asked for a plunger at the front desk, but could not resolve the issue. I was up for hours working on this.
Now, I do not fault the hotel for these issues other than the trash, because things do happen that are no one's fault, and it is possible that we were just unable to understand how to run the heater, and were too shy to ask for help. However, I reported all of these things upon checkout, mostly because I wanted to ensure that the room was not rented again until a plumber was called, and neither the desk clerk, nor the girl in the office area at the same time (housekeeping) offered any sort of apology or discount. They were not rude, but I found the problems with our room to be extraordinary and their silent offering of my bill for signature made me feel stupid for trying to do the right thing.
December 11, 2012
Rated 5.0 out of 5.0 by thomp974 Frequent flyers
We love staying here! The beds are THE BEST so comfortable and the rooms are always so clean! The staff are super friendly and we love that the company gives military discounts.
November 6, 2012
Rated 5.0 out of 5.0 by SweetLayfield Flexible and Good
We have stayed at other Candlewood's and this one is very comparative and in some ways is better, as the room was very nice size to easily companion 2 adults and 2 children, both the room and motel were fresh and clean smelling, and they tried to accommodate any need we asked for.
If you are looking for a friendly, at home feeling while staying just 1 night or an extended stay, this motel is the way to go. From the full sized refrigerator, the dishwasher, 4 burner stove, and all the dishes and cook ware, you can't compete. This is great as don't have to rely on fast food.
November 2, 2012
Rated 1.0 out of 5.0 by Loric Never, ever again!
When I checked into the hotel, I was required to give my credit card for "incidentals", even though my company has a direct billing agreement with them. I told the clerk that it was not necessary and the only way I would give her my card was if there was no way that there could be a mistake of putting the room on my card. At check out time, I discovered that my credit card had been charged and it could take days to remove the charges from my card. The manager wasn't in and the clerk didn't know when she would be there. I had to call two times to make sure the issue got resolved. They couldn't email the new receipt to me, so I had to cough up a fax number at our home office.
It may seem trivial to others, but this is very important to me. The mistake was bad enough, but the resolution should not be my problem. When I told the clerk that I would never, ever stay there again, she said, "Sorry."
I travel every week for work, and will stay at another property. Too bad, as I really liked the hotel.
October 19, 2012