Rated 3.5 out of 5 by 24
Rated 1.0 out of 5.0 by Frustrated11 Dirty room and horrible service
While the hotel is close to the interstate and value priced the cleanliness and service leave a lot to be desired. Upon check in the woman at the counter did not seem to know what she was doing. She left me standing there while she answered the phone repeatedly. Instead of placing the caller on hold she helped whomever she was speaking with first and check in took forever. When I arrived in my room it was dated. However the counters were dirty from the previous occupant. Which made me consider how much else wasn't cleaned between occupants. But the most disappointing and frustrating thing occurred after check out. I had to leave the hotel unexpectantly very suddenly and was unable to get my check out receipt. Upon realizing this I phoned the hotel and was told they could only fax it to me. I explained that I did not own a fax and requested other means of getting a copy. They said they didn't have email (even though the hotel has wifi) didn't have a scanner and would only mail me a copy if I provided a postage paid envelope! Talk about poor customer service. I am a regular gold member of IHG properties and have never dealt with anything like this. I will never stay or recommend this hotel again. And it's unfortunate because I do business in the Topeka area quite frequently and was interested in trying this place out.
November 24, 2013
Rated 3.0 out of 5.0 by DoMoody Not so happy this last visit
Really kind of surprised with my last visit to this site. I have stayed several times in the past and have been happy with the accommodations. The room I stayed in seemed to cleaned in a rush, both beds appeared to be made in a rush, wrinkles everywhere. The tv was very dated as was the secretaries chair that was worn and riddle with tears.
November 18, 2013
Rated 1.0 out of 5.0 by JBtoCO A review you probably don't want
In traveling to and from Nashville to Colorado I have stayed at this Candlewood Suites in Topeka before and have enjoyed it very much, love the beds. This experience is one I never want to repeat. I made a reservation and by the time I got there, there was only one room left, a VERY smoky room. Oh well it was only for one night. I'll turn on the fan and it will be ok. But wait, the fan didn't work. So I had to open the window. My room was right next to the interstate, so it was VERY noisy. I thought it strange that when I got to the room all the lights were on. I mean ALL the lights were on and it looked like someone had just been in there because the beds were crumpled, like someone had been sitting on them. I went into the bathroom and someone had recently used the toilet because it had not completely flushed. The front desk had offered to bring up some air freshener, so when they got to the room I brought these items to their attention. I was told that there were no other rooms to switch to, and since I had made a reservation I could not get my money back to go somewhere else until I talked to the manager in the morning.
OK I'll deal with this, it's just for one night, right? So, as I'm getting into bed, I pull back the sheets to one of the beds and there was food in it. REALLY?!?!?!!!! I had to take a picture of that! I then looked at the housekeeping note and it said that it was last cleaned on 9/29/2013, this was 10/22/2013! Disgusting! I took a picture of that too. Fortunately there were two beds in this room, or I would have slept in the car.
I have to say that the next morning I went down to the front desk to check out and after I told the desk manager of my experience and showed him the pictures, he did take $15. off the room. Little comfort for a poor stay. :(
October 27, 2013