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Rated 4.3 out of 5 by 36 reviewers.
Rated 5.0 out of 5.0 by Great place for a long term stay Nice property, great staff. Typical Candlewood layout rooms but clean and fresh. Quiet office park location but still close to 75. a staff that understands customer service. Will stay here again in the future. June 6, 2014
Rated 5.0 out of 5.0 by Great, Friendly and Clean Our stay was fanatastic, tired form the road having the cupboard avaialble was a big help. Anytime we visit our family in the Detroit area we will stay here. June 2, 2014
Rated 5.0 out of 5.0 by Wonderful Experience I was sent to work up in Michigan for 2 months and stayed in Candlewood Suites. The staff was so kind to me during my stay saying hello and good morning every time I saw them and with recommending places to eat around Troy! I also had a very busy schedule that made me work morning and overnights and they were very flexible with when they were able to clean my room. Everything was perfect during my entire stay at Candlewood Suites and I would recommend this location to anyone! May 14, 2014
Rated 5.0 out of 5.0 by return customer. Stayed 5 nites this time Staff always friendly and upbeat. Get what you expect: Cleanliness, responsiveness, comfort, and competitive price. Little off the beaten path for some, but I think that is a definite plus. March 24, 2014
Rated 5.0 out of 5.0 by Great weekend stay for shopping trip We stayed here for a shopping weekend and it was great! Close to somerset mall and only 15 minutes to Great Lakes crossings outlet mall. Having the kitchen was great after a long day of shopping so we could just kick back and relax instead of going out for dinner!! March 12, 2014
Rated 3.0 out of 5.0 by Average Hotel Average Price, Average Service. but little annoying house keeping service. February 15, 2014
Rated 5.0 out of 5.0 by Home away from home We stay at this property several nights per month. The rooms are great. The staff is even better than great. It is a outstanding value compared to the other places in the Troy area. The staff treats us like family. We use to live near here. Now, this is our home away from home. February 3, 2014
Rated 5.0 out of 5.0 by Very Comfortable Stay Very Good Hotel. Excellent Service. Very well done clean rooms and bathrooms.Well equipped and clean Kitchenette. Very comfortable bed. Excellent for a business traveller. February 2, 2014
Rated 5.0 out of 5.0 by Quiet-Comfortable-Clean When I am traveling - away from home - on a different schedule - Candlewood Suites makes it easier. :) February 2, 2014
Rated 5.0 out of 5.0 by Great Hotel....Even greater service! Often away from home traveling for my job, I booked this weekend night with my daughter to spend some quality time. The hotel was extremely clean and comfortable...looks like it has been recently remodeled. Everything was perfect. Even better than the hotel was the service we received from the front desk clerk Sonja. She was very knowledgeable and accommodating. She even came up to the room to help us fix a problem with the DVD player so my daughter and I wouldn't miss our special "Christmas movie night." Thanks all for everything! January 2, 2014
Rated 1.0 out of 5.0 by Poor billing Very poor billing team, they don't understand the need of customers. I booked room for my friend on my card, I gave clear instructions during booking & in person when we were staying.. that my friend will pay for his room, and they should not charge my card.. Inspite of that, I was charged.. and even my friend was charged.. when called them, they were not able to track my charge and asked me to work with my credit card company.. Too much pain in dealing with them .. This is my 2nd worst experience on the billing team. They don't have knowledge about the billing... Rest all is fine.. December 10, 2013
Rated 4.0 out of 5.0 by Great price but acceptable comfort in bed Great price but acceptable comfort in bed. Great price but acceptable comfort in bed. Great price but acceptable comfort in bed. Great price but acceptable comfort in bed. Great price but acceptable comfort in bed. November 27, 2013
Rated 5.0 out of 5.0 by Everything was great!!!! The hotel and our room was very clean, room was modern since hotel was recently renovated my husband loved the recliner in room will definitely stay again. Front desk clerk Sean B was awesome friendly and helpful to our needs November 27, 2013
Rated 5.0 out of 5.0 by Awesome Staff After the frustration of missing my flight, this place was the bright spot in my day. My friend couldn't get to me until after work and my credit card was not working, but the front desk clerk was so accommodating and allowed me to check in instead of waiting for my friend to get off at 4pm. I will be eternally grateful for their help. November 18, 2013
Rated 3.0 out of 5.0 by Forget the wifi A nice place to stay in Troy when you're in the surrounding area for business but the wifi is as slow as dial up. Staff is friendly. Place is in good condition. But I get better rates from the Holiday Inn Express in Auburn Hills and the Staybridge in Utica. October 17, 2013
Rated 4.0 out of 5.0 by Troy, MI Candlewood Very friendly and helpful attendant every night. Clean room September 30, 2013
Rated 4.0 out of 5.0 by Great Rewards deal Convenient to shopping. I liked the kitchen in the room. September 4, 2013
Rated 5.0 out of 5.0 by great room, love the staff at the Troy. We will use this hotel whenever we are in the area. July 12, 2013
Rated 4.0 out of 5.0 by Really true "Home away from home". I started coming to Candlewood Suites in Troy since 2004. My routine is to check-in on Monday evening and check out on Friday morning. I find the kitchen facilities perfect to make my carry-on lunch. The cluster of fine restaurants close to the hotel make for a pleasant dining experience. June 14, 2013
Rated 3.0 out of 5.0 by Average but good. House keeping service is OK, I like the weekly basis. Great to have complementary laundry service and comfortable rooms. I had to request some specific things and I do not feel comfortable with the staff answers. When is not a manager around the answer on this specific requirements is, I need to talk with the manager. Even a simple request as extend my original check out day the answer was the same (I can not do that You need to talk to my manager). Is the only hotel that I feel No recognition of priority status at all. Many times is kind of smelly going in from the north side door (inside the hotel 2nd floor). I have to mention that I am currently have a reservation starting 3/24. My last request was yesterday and today (5/8/2013) directly to the manager, I requested to extend my stay until 7/1 but also requested to cut my current stay as of 5/8 as if I was checking out and come up with a new reservation since 5/8 to 7/1. For my expenses paper work in mexico and to handle in a healty way my credit cards, it is the way that works for me but the manager told me that was not possible. Since I do not know your internal system I asked Why?. She said, because you still here, you are not leaving the hotel. Basically I expent about 40 min yesterday and 25 min today with the same back and fore explanation and she let me go completely dissapointed. Of course I know I am still in the hotel I do not understand why she repeated that about 5 times. This is the most convenient place to stay while in Michigan but I am looking for other options no matter if I need to drive longer distances every day. I am completely disapointed about Attention to customer needs for Longer Stays. May 9, 2013
Rated 5.0 out of 5.0 by Nice Property It was a bit hard to find, but overall in a good somewhat secluded area and sound is not an issue. April 26, 2013
Rated 5.0 out of 5.0 by Great Hotel Stay there 3-4 times a year for business. Don't stay long term, just a few days at a time. Love the rooms for work as the large desk space allows for all the my files/computer to be spread out. Convenient location, friendly staff and quite accommodating. Would highly recommend. March 19, 2013
Rated 4.0 out of 5.0 by Office chair All is good except the office chair - not comfortable, you easily can slide off it. March 17, 2013
Rated 3.0 out of 5.0 by Service.. Staff service and response to basic requests are not satisfactory February 5, 2013
Rated 3.0 out of 5.0 by Comfortable, but pricey for the amenities The location is the biggest plus for the hotel. It has lot of eating joints and shopping locations within a couple of miles.I would recommend this hotel for the location and comfort. The cost per night is quite high considering that there is no onsite restaurant / room service , considering that they do not clean the room or change your linen / towels for a week. Last time, I had a ironing board that had lot of wrinkles and they suggested that I need to take it to the reception and get it changed myself. Means that they are understaffed. You always need to wait for atleast 5 minutes or call on the phone before somebody arrives at the reception to check you in irrespective of the time. January 21, 2013
Rated 4.0 out of 5.0 by Candlewood in Troy Good value, nice clean and modern property. Comfortable. Nice helpful and friendly staff January 17, 2013
Rated 4.0 out of 5.0 by My Stay I had a good stay wish they had better deals on the room prices, It is a nice hotel and in a nice quiet area. Would stay again and recommend it to others. January 16, 2013
Rated 3.0 out of 5.0 by Ok Service, OK property, not overly friendly staff. No recognition of Platinum status. December 9, 2012
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