Rated 3.5 out of 5 by 136
Rated 1.0 out of 5.0 by Joe1996 Horrible! Unacceptable!
My husband and son checked into this hotel. My husband is a Platinum Priority Club member with Holiday Inn Hotels and has been for years. Per my request in the reservation, he was supposedly upgraded to a non-smoking 2 bed room. However, the "non-smoking" room was surrounded by smoking rooms. It was penetrated with smoke and unbearable. He made several contacts to the hotel front desk and finally spoke with a woman who claimed to be the manager of the hotel. After describing the uncomfortable atmosphere created by the surrounding smoking rooms, which were penetrating the walls of their room causing their room to become a smoking room, the manager denied any responsibility, refused any solution, and refused my husbands offer to come see for herself what they were dealing with. My son was in the room holding a blanket to his nose, allergic to smoke, barely able to breath, because of the surrounding smoking rooms. Even with my husband explaining these circumstances, no solution was offered and the staff would not visit the room to see how bad it was. In most all hotels we have stayed, the non-smoking rooms are arranged on separate floors or in separate corridors to avoid the invasion of smoke from smoking rooms. This was completely unacceptable. We stay in hotels all over the United States. This is the first time we have been treated so poorly by a hotel that bears the Holiday In Hotels policies and treatment of its esteemed members. The manager was rude and disrespectful and did not offer a solution to the problem. Customer service should be priority number one. We will never stay at this hotel again.
February 8, 2014
Rated 2.0 out of 5.0 by stre Just ok
I made the mistake of booking the Holiday Inn instead of the Holiday Inn Express which was closer to the airport. This motel looks nice in the lobby but the rooms are old. Pillows were horrible, holes in the curtains, slow elevator, worn carpet, no coffee available 24/7 for guests.
We are world travelers and I'm slow to make a complaint but I've stayed in better Holiday Inn/Holiday Inn Express motels.
February 7, 2014
Rated 5.0 out of 5.0 by TRex317 Original Holiday Inn
My stay was wonderful and the hotel brought be back to the heyday of motor travel in the 1960's - this is an original Holiday Inn and in great shape with a lot of original items. Nice, green pool area (wish we had an old Elvis-style pool party !) and the room was very spacious and comfortable. It was a treat to relive my youth. Very convenient location.
February 6, 2014
Rated 3.0 out of 5.0 by jwmdenver Elevator and Food Service
Elevator were in horrible shape - only one working with a full house and several groups.
Food Service on Saturday was poor - not enough staff to handle the crowd, buffet took forever to get refilled with some items never getting a refill during visit. Need more variety of breads, bagels, and muffins, as well as juice.
We were to get coupons upon check-in for breakfast but we didn't get them. Had to find out from friends that they were part of the deal
January 28, 2014
Rated 3.0 out of 5.0 by badbearphx Not Bad for the Money
This is my 3rd time staying there for an event. Its not a bad place especially for the money. Suites are good and well laid out. Its a good value but the food service could be much better. They have a coffee shop that needs to be upgraded. The staff has always been pleasant and accomodating. FYI my bed and pillows were great!!
January 28, 2014
Rated 1.0 out of 5.0 by Humberto1 Tucson Holiday Inn
This by far has to be one of my worst hotel experiences ever. The tv was not functioning properly and when a service tech looked at it stated it was normal and it was an issue that was already being looked at; my co worker stayed at this hotel with me & his tv worked fine. The a/c was non functional; all it would do is blow warm air. The bed sheets & towels smelled like clorox was used in excess. Never staying here again!
January 27, 2014
Rated 5.0 out of 5.0 by Lazer Tucson & Holiday Inn
Our first visit to both and what a wonderful experence overall.
The hotel was great and close to REED Park which is a must visit city park.
The staff and people all made us feel like we were welcome.
As far as a pet friendly hotel it ranks tops in my book.
Will be back again next year.
January 23, 2014
Rated 1.0 out of 5.0 by Charlotte21 HI Tucson Airport
This was the worst Holiday Inn I have ever stayed in. The lobby, hallways, and room floors were very dirty. The elevators did not work; so we had to use the stairs the entire stay.
I would "NOT" recommend this property.
Poor management, poor front desk personal, and poor customer service.
January 23, 2014
Rated 1.0 out of 5.0 by cold and disappointed musty and cold
in my opinion this hotel is too old and run down to be charging their current rate. i received a discounted business rate and still believe i paid too much. the room was musty and the heater didn't work. the only helpful staff was the security guard and he was busy fixing toilets!?! if you are expecting a clean and comfortable holiday inn experience i would try another location.
January 20, 2014
Rated 1.0 out of 5.0 by wild driver Bad Experience
We stayed here one night on Friday, January 3, 2014 and this had to be the worse hotel we have ever stayed in. We stay at Holiday Inn Express all the time and have always had good experiences but this was totally different than Holiday Inn Express experiences. The staff here was very rude, the whole place looked dingy and dirty, towels were not white, bed was hard and lumpy.
January 8, 2014
Rated 2.0 out of 5.0 by FCast Fire alarm went off at 7am
Everyone at the front desk treated us great and were very professional so that's a big plus.
The room was very clean when we checked in.
Not so good stuff:
The fire alarm went off at 7am and we all had to evacuate. We only saw the security gentleman until the alarm was shut down so there was no one there to assist. We received no explanation on what happened. We were just told that all was fine and we could go back into our rooms.
Beds aren't very comfortable, they're old. Same with the pillows.
My 2 children and my wife checked in (we were 4 guests) but there were always only 3 towels, so every day we had to ask for 1 extra towel to be sent. As a suggestion, it might be a good idea to check on the number of guests to make sure this doesn't happen. Also in the first day the heat was turned on so the room was very hot. Having a couple of blankets instead of the heat on would save you a lot of money in electricity bills and would be less inconvenient for us guests.
You're doing a great job on your hiring and training and seems that most of your areas of opportunity are related to the age of the building and the condition of the furniture in the rooms but you can also notice the effort to remodel the interior of the room, so guess it's a matter of time to get that hotel in better shape.
Have a great one.
January 6, 2014
Rated 3.0 out of 5.0 by gypsyone fair for the money
Location to airport ok. All was ok except maid service not great. Didnt replace towels and toiletries. Fair cleaning. Elevator are being remodeled. Restaurant was good.
January 2, 2014
Rated 2.0 out of 5.0 by Ch2398 Tired room
The beds and pillows were old and sagging. The shower had a bunch of hair on the shower head. I won't be staying at this hotel again.
December 16, 2013
Rated 3.0 out of 5.0 by Stolzt Food
Dined in the restaurant and the food was cool when served.
It is an old motel and the windows were dirty on the inside. The hotel needs to have an update.
December 13, 2013
Rated 4.0 out of 5.0 by Travelmaus Positiv wie immer!!!
Nicht zum ersten mal hier aber wie immer sehr zufrieden. Haben dieses mal mit Coupon eingecheckt und und sind genau gleich behandelt worden wie immer. Reception sehr freundlich und hilfsbereit. Zimmer sauber und die Zimmermädchen machten ihren Job gut. Es gibt gar nichts zu bemängeln.
December 13, 2013
Rated 3.0 out of 5.0 by Lisa02 Hotel does not live up to its name!
Not a satisfy customer! Room and restroom not clean, and room missing bar soap,cleenex and dry cleaner bag! Also breakfest not worth paying for not good!
December 11, 2013
Rated 4.0 out of 5.0 by jperrim good service
Front desk had excellent service. They were very helpful.
December 10, 2013
Rated 3.0 out of 5.0 by Manzana2 Clean but paper thin walls
The room was clean and staff was friendly but we could hear the ice machine, elevator, and parking lot noise all night long. Also our darkening shades had holes so they were pretty much useless.
December 8, 2013
Rated 5.0 out of 5.0 by Rebich comfortable room, great service, professional and friendly staff!
In this day and age, I found the customer service in your hotel to be far above and beyond the normal. Just to name a few. . . Ashley, Rachel, and Kimberly were very friendly, helpful and added to my comfort level. I found all the staff to be kind, friendly, and knowledgeable. I would not hesitate to stay at you establishment again in the future, as my grandson lives in Tucson, nor would I have any problem recommending your hotel to a friend.
December 4, 2013
Rated 5.0 out of 5.0 by ADOle Suite Dreams
My suite was well furnished, well located in the complex. In spite of proximity to busy streets and an Interstate, the room was a quiet place for rest and relaxation..
December 3, 2013
Rated 2.0 out of 5.0 by tdubbducks not a great experience
check in was delayed due to computer problems and the elevators were not in working order, so we had to climb steps to the fifth floor. Additionally the vending machine on the floor was out of order as well. This hotel allows pets which a guest had on our floor located next to our room and was rather loud in the morning. However, the property grounds were well maintained.
Bottom line-next trip to Tucson we will choose a different hotel.
November 28, 2013
Rated 4.0 out of 5.0 by Nanc1 Great service
All of the staff were very welcoming and attentive, particularly in the restaurant/bar. The grounds are very nice as is the lobby area. The bed was a bit hard for me, prefer pillow top. Suggest tea bags for the guest rooms along with the coffee.
November 22, 2013
Rated 5.0 out of 5.0 by Teckel10 Great Hotel Staff!
Wonderful facility! It was clean, comfortable and convenient! The Hotel personnel were all friendly and welcoming! I would stay at this hotel anytime I was in Tucson! This is probably the best Holiday Inn I have ever visited!
November 21, 2013
Rated 1.0 out of 5.0 by Tello14 Poor staff service
We had awful service at check in time. The receptionist never check our reservation Info, never help us about our room location, when we asked him if The breakfast Was included, he Was bother and said that we check The menu at The room because our rate did not included breakfast. I never had such awful experience at any holiday Inn.
November 19, 2013
Rated 3.0 out of 5.0 by Tom16 My last review was wrong!
We had traveled and stayed in so many HI hotels, that I thought this was for the San Antonio Holiday Express Airport Hotel. However, this particular hotel, is an older property nicely maintained, but they only had one elevator working. There also were no dinner type restaurants close by, unless you wanted to eat at the Holiday Inn Restaurant.
November 19, 2013
Rated 4.0 out of 5.0 by Truckingalong46 This hotel has a beautiful landscape, with pool and hot tub.
We always enjoy our stay at this Holiday Inn. The restaurant and bar are open until 11:00, making it easier for travelers.
The landscape, with fruit trees, pool, hot tub and patio is so inviting, and clean, we are able to relax and enjoy.
Room service and a friendly staff insures our stay is a pleasant experience.
November 10, 2013
Rated 4.0 out of 5.0 by MolEl Stay Good But No Wash Here
This was my first stay here, and I found the staff there to be very helpful and friendly, especially Lynette, who was attentive and courteous and recognizes customer service. I did find one washer & dryer for several floors of a hotel disappointing, as every time I visited the laundry area it was always occupied by someone's clothing. The room heater must be old because it was loud when you sleep, but overall, I would recommend this location if you are not a light sleeper.
November 7, 2013
Rated 4.0 out of 5.0 by jfk1 Did I bring my neighbors dog?
Make sure you check to see what special event they are hosting. I stayed when there was a beagle show and I was woke up each morning at 5:30 by barking. I thought I was at home listening to my neighbors dog bark at nothing. But, it was a very nice place.
November 4, 2013
Rated 2.0 out of 5.0 by downloadAcar stayed again
stayed again, about four days after my previous stay. normally i would not write another review for a while, but this time i thought it should be known that there were a lot of dogs at the hotel this time. I love dogs, don't get me wrong. I think there was maybe some kind of dog show or contest or something. Anyway, unfortunately for me, I guess I was close by the dogs. They kept me up most of the night. I did not really get a chance to sleep well. I informed the person in the front (middle-aged lady) and she did not really appear to care a whole lot. I LOVED the staff from my previous stay. This time there was less concern, perhaps because i used points to stay and not actual money.
November 3, 2013
Rated 5.0 out of 5.0 by downloadAcar nice place to rest
This is a nice place to just rest. I stayed one night on a trip to el paso and it was perfect. Check in staff was excellent, helpful, and really pretty. I always appreciate when my platinum status does something. In this case a nice welcome package. I would stay again. The worst thing is that it is far from most places in Tucson, but that was OK with me.
October 29, 2013