Rated 3.5 out of 5 by 183
Rated 2.0 out of 5.0 by dftdlt Not good for more than a quick stay over night
I will start with the good - there were no bugs and the staff was friendly enough. Oh, and we had a beer one night in the lounge - that was good.
Otherwise, if I had known the problems of the hotel, I would have chosen another. For a quick one night overnight stay, it probably would be fine, but we stayed for 3 nights and I would not stay here again for an extended time.
Upon arrival, we were told the hot tub was not working (this was one of the reasons we chose the hotel - for hot tub use, it would be nice to get notice from the hotel before arrival if things are broken so we can change our mind if needed). One of the elevators was not working, and the ice machine on our floor was also not working (although, day 2, the ice machine was working, but no hot tub and no second elevator the entire stay). We wanted to rent a movie one night, and even the satellite/dish service, or whatever they use, was not working that night.
The most annoying part of the hotel was that the air conditioning unit was so loud that every time it popped on it would wake me up. And if we were watching tv, you could no longer hear the tv and had to keep adjusting the volume, because when it went off, the volume was excessively loud.
Overall, we were disappointed with our choice. I would not stay here again.
April 1, 2014
Rated 2.0 out of 5.0 by poor choice too-many-problems
noisy room - in-room AC very loud, can't hear TV when it comes on. early morning horn blowing trains and vehicular traffic makes it very difficult to get a good nights sleep. broken elevator (1 of 2), I had to walk 6 flights of stairs one night because about 10 beer drinking clowns were busy moving furniture in, keeping the only ride busy! very warm cold water from faucet, hallway ice dispenser not working. over-priced breakfast menu. long lines at times at front desk. 1 of 2 computer stations in business area for printing boarding passes was not working. card access keys only work some of the time. in fact, one night I returned only to find that I was entirely locked out of my room, neither key would work! I had to walk down 6 flights of stairs then wait in line for 15 minutes at the front desk to get keys reprogrammed!
Not an enjoyable stay, I will not return.
March 30, 2014
Rated 4.0 out of 5.0 by Syncopatador Good Staff
This was my second stay at this property for Tango Festival. Upon check-in I asked if room included a fridge and was upgraded to a room that did include one at no extra charge.
The room was comfortable but the carpets needed cleaning. Otherwise the room was clean. Everything worked as expected and the bed was comfortable. The staff was friendly.
The restaurant is open only sometimes and their regular burger is a half pound. Too large for me. Breakfast buffet was good with fresh fruit and eggs and bacon and more. There are no other dining facilities within walking distance except for a Wendy's.
March 23, 2014
Rated 2.0 out of 5.0 by Kashmir02 Falling apart
It is obvious this hotel is deteriorating. The elevator and hot tub were broken during the stay. The room keys failed over and over.
It was a difficult stay. The staff was friendly.
March 22, 2014
Rated 3.0 out of 5.0 by Lorena10 Tucson Airport - March 2014
The staff at the hotel is very cordial and friendly. They do a good job, especially the wait staff in the hotel restaurant. They seem very happy to help their customers have a good experience and fhe food is good for a reasonable price. The rooms in this hotel need to be upgraded. They are the original rooms, beds, etc. The carpeting really needs to be taken up and replaced as the carpet was old and stained. The location of the hotel is in an industrial area, so there is not much nearby. We had trouble getting into our room because of a problem with the keys/lock but the front desk sent up the maintenance team to assist and they were so fast, they made it to the room before I did. If not for the friendly and helpful staff, I would not stay at this hotel again.
March 20, 2014
Rated 3.0 out of 5.0 by paleogeoff Good hotel, bad internet connection
My stay at the Holiday Inn was for business. The room was good - comfortable and quiet. The staff - especially the staff at the front desk and the restaurants were great. They were very friendly and helpful. My biggest concern was that the wireless internet connection was spotty to non-existent in my room. I stayed on the fifth floor and I had a hard time keeping access on my computer and other devices, and when I did get a connection it was extremely slow to the point of being not worth the effort. As I was on a business trip this made it hard to access email and other programs online.
You will have a comfortable stay, but make it a 'device-free' weekend as you won't be able to get good internet access.
March 20, 2014
Rated 3.0 out of 5.0 Ok hotel but frustrating
I was frustrated that the Jacuzzi in one of the elevators was not working. When I arrived my television was not working and I called room service and they said they would send someone up waiting an hour nobody came. Not up to par with this quality named hotel
March 20, 2014
Rated 1.0 out of 5.0 by Falamosa My last stay in this dump
This is not my first time staying at this property. It is however, my last. This hotel is in urgent need of a serious remodel.
The carpet in the rooms is heavily stained or so worn out in he hallways you can see the cement floor underneath.
I had complained before of the fact that the housekeeping staff is not doing a proper job and this stay was no exception. A disgusting dark ring was "decorating" the inside of the toilet bowl at the water level. The bathroom floor had been improperly mopped as a lump of hair and dirt was littlering the floor by the trash can. The next morning, as I was reporting to the front desk a noisy toilet tank water leak which really had interfered with my sleep, another guest was noisily complaining about vomit (!) in a tub drain... I cannot blame her.
The doors from the outside leading to the rooms area, which only function with a room key malfunction half of the time.
As a Priority Club member, I was disappointed to see how skimpy the hotel had become. Water in my room was no longer free, and gone was the cocktail coupon. I had to pay $99.00 for a room which really was worth $39.00 at most. I will gladly stay at Motel 6 next time. It is cleaner and I won't feel like i was over-charged.
This is a prime example of a below-par property seriously damaging the overall Holiday Inn brand credibility. I really wish I had asked for a price adjustment. But I was nearing the end of a long road trip and lacked the energy. Next time, I am traveling, I will give one more chance to Holiday Inn. If I get disappointed again, I will gladly take my business somewhere else. This is unacceptable!
March 18, 2014
Rated 1.0 out of 5.0 by gunnertoo Seen better days
Hotel is in a central location. Pool area is nice. Rooms are tired and filthy. Needs a major overhaul. Not up to Holiday Inn standards.
March 17, 2014
Rated 4.0 out of 5.0 by Barb1948 great restaurant for supper and breakfast
room and restaurant were very nice but the elevator was extremely slow and only one of two worked. the maids and their large carts took up much of the elevator almost every time we wanted to use it.I recommend fixing the second elevator and adding one for just the maids
February 27, 2014
Rated 3.0 out of 5.0 by Minnesota Finn Below Holiday Inn Standards
This facility is not being maintained like the others that we have experienced. Either maintenance is very poor or it is reaching end of life. Has two elevators. One has not been working for three months and the other is marginal. Would barely recommend this property.
February 27, 2014
Rated 5.0 out of 5.0 by bmxracer Nice place
We were instantly upgraded which was nice and got money off on the buffet breakfast. We were very happy about that. The gate that was near our room slammed so hard it woke us up a few times. Other than that I would recommend staying there. It was nice.
February 26, 2014
Rated 2.0 out of 5.0 by a65corvair You can do better
As a Priority Club Platinum member I expect more from my hotel than I received. The bed seemed older and sagging a bit, the toilet had issues flushing and the shower didnt drain well. This hotel was not up to par with most of the Holiday Inns I have stayed at.
February 23, 2014
Rated 3.0 out of 5.0 by cindi1958 Not your typical Holiday Inn
This hotel is in serious need of updating. The curtains need to be replaced. The part that keeps the sun out had holes in it. The elevator (only one was working) was very slow. Carpets need to be replaced. It is one of the few hotels that have smoking rooms otherwise we probably would not stay there. No refrigerator or microwave.
February 23, 2014
Rated 4.0 out of 5.0 by Bill and Terri A wonderful stay
We were in Tucson for the Gem show, and staying at the hotel which was hosting the event was fantastic. We have not been able to stay there in the past, and it made such a wonderful difference staying on the property. We will definetly stay here again!
February 17, 2014
Rated 1.0 out of 5.0 by dsouzaba One of the worst
Experiences with HI. Showed up at 8:30am and asked if early checkin was available. They said no rooms were available but would take my info and call me if a room became available. Got no call which was a bad sign. Came back at 3pm and was told they tried to call but there was no answer (i have voicemail mind you). That must have been a lit because it turns out the suite I had reserved was still no cleaned so they dispatched a housekeeper and I finally got checked in at 3:30pm. No recognition for being Platinum Priority. Anyway, the hits didn't stop there. The room was pretty decent however the sink did not work. The plunger controlling the drain cap was broken so sink did not drain. The negative experience did not stop there. The restaurant is pretty gross. Most of the coffee mugs have extensive staining or even lipstick on them when served. Ordered an ice tea and the bottom was full of tea grounds. Bar was OK but staff was fairly grumpy. Desk staff very distracted talking about their other jobs and texting on their phones. Only the managers did seem to care but were overwhelmed with other guests problems as well. Property was fairly noisy (other guests). The guy in the room next to me had his door open revealing an overturned couch and mattress on the floor. I definitely won't be returning to this property and as a result of this and one other Holiday Inn I stayed at in the fall, I am going to forsake my Platinum status and find a more consistent hotel chain. Oh by the way, I was traveling with 2 coworkers. One had to wait 30 minutes as well and then needed to get switched to another room because her room was dirty. The other got checked in right away but found his toilet plugged by a "surprise" overlooked by the housekeeping staff.
February 15, 2014
Rated 1.0 out of 5.0 by asdfasdfasdf Terrible hotel
They had our names at the desk, but no rooms, can you call that a reservation? 3 hours later they bumped someone else's reservation and gave us a room, but did nothing to compensate us for the aggravation and lost time. The internet didn't work in the room and the housekeeping only came about half the time.
February 14, 2014
Rated 1.0 out of 5.0 by Joe1996 Horrible! Unacceptable!
My husband and son checked into this hotel. My husband is a Platinum Priority Club member with Holiday Inn Hotels and has been for years. Per my request in the reservation, he was supposedly upgraded to a non-smoking 2 bed room. However, the "non-smoking" room was surrounded by smoking rooms. It was penetrated with smoke and unbearable. He made several contacts to the hotel front desk and finally spoke with a woman who claimed to be the manager of the hotel. After describing the uncomfortable atmosphere created by the surrounding smoking rooms, which were penetrating the walls of their room causing their room to become a smoking room, the manager denied any responsibility, refused any solution, and refused my husbands offer to come see for herself what they were dealing with. My son was in the room holding a blanket to his nose, allergic to smoke, barely able to breath, because of the surrounding smoking rooms. Even with my husband explaining these circumstances, no solution was offered and the staff would not visit the room to see how bad it was. In most all hotels we have stayed, the non-smoking rooms are arranged on separate floors or in separate corridors to avoid the invasion of smoke from smoking rooms. This was completely unacceptable. We stay in hotels all over the United States. This is the first time we have been treated so poorly by a hotel that bears the Holiday In Hotels policies and treatment of its esteemed members. The manager was rude and disrespectful and did not offer a solution to the problem. Customer service should be priority number one. We will never stay at this hotel again.
February 8, 2014
Rated 2.0 out of 5.0 by stre Just ok
I made the mistake of booking the Holiday Inn instead of the Holiday Inn Express which was closer to the airport. This motel looks nice in the lobby but the rooms are old. Pillows were horrible, holes in the curtains, slow elevator, worn carpet, no coffee available 24/7 for guests.
We are world travelers and I'm slow to make a complaint but I've stayed in better Holiday Inn/Holiday Inn Express motels.
February 7, 2014
Rated 5.0 out of 5.0 by TRex317 Original Holiday Inn
My stay was wonderful and the hotel brought be back to the heyday of motor travel in the 1960's - this is an original Holiday Inn and in great shape with a lot of original items. Nice, green pool area (wish we had an old Elvis-style pool party !) and the room was very spacious and comfortable. It was a treat to relive my youth. Very convenient location.
February 6, 2014
Rated 3.0 out of 5.0 by jwmdenver Elevator and Food Service
Elevator were in horrible shape - only one working with a full house and several groups.
Food Service on Saturday was poor - not enough staff to handle the crowd, buffet took forever to get refilled with some items never getting a refill during visit. Need more variety of breads, bagels, and muffins, as well as juice.
We were to get coupons upon check-in for breakfast but we didn't get them. Had to find out from friends that they were part of the deal
January 28, 2014
Rated 3.0 out of 5.0 by badbearphx Not Bad for the Money
This is my 3rd time staying there for an event. Its not a bad place especially for the money. Suites are good and well laid out. Its a good value but the food service could be much better. They have a coffee shop that needs to be upgraded. The staff has always been pleasant and accomodating. FYI my bed and pillows were great!!
January 28, 2014
Rated 1.0 out of 5.0 by Humberto1 Tucson Holiday Inn
This by far has to be one of my worst hotel experiences ever. The tv was not functioning properly and when a service tech looked at it stated it was normal and it was an issue that was already being looked at; my co worker stayed at this hotel with me & his tv worked fine. The a/c was non functional; all it would do is blow warm air. The bed sheets & towels smelled like clorox was used in excess. Never staying here again!
January 27, 2014
Rated 5.0 out of 5.0 by Lazer Tucson & Holiday Inn
Our first visit to both and what a wonderful experence overall.
The hotel was great and close to REED Park which is a must visit city park.
The staff and people all made us feel like we were welcome.
As far as a pet friendly hotel it ranks tops in my book.
Will be back again next year.
January 23, 2014
Rated 1.0 out of 5.0 by Charlotte21 HI Tucson Airport
This was the worst Holiday Inn I have ever stayed in. The lobby, hallways, and room floors were very dirty. The elevators did not work; so we had to use the stairs the entire stay.
I would "NOT" recommend this property.
Poor management, poor front desk personal, and poor customer service.
January 23, 2014
Rated 1.0 out of 5.0 by cold and disappointed musty and cold
in my opinion this hotel is too old and run down to be charging their current rate. i received a discounted business rate and still believe i paid too much. the room was musty and the heater didn't work. the only helpful staff was the security guard and he was busy fixing toilets!?! if you are expecting a clean and comfortable holiday inn experience i would try another location.
January 20, 2014
Rated 1.0 out of 5.0 by wild driver Bad Experience
We stayed here one night on Friday, January 3, 2014 and this had to be the worse hotel we have ever stayed in. We stay at Holiday Inn Express all the time and have always had good experiences but this was totally different than Holiday Inn Express experiences. The staff here was very rude, the whole place looked dingy and dirty, towels were not white, bed was hard and lumpy.
January 8, 2014
Rated 2.0 out of 5.0 by FCast Fire alarm went off at 7am
Everyone at the front desk treated us great and were very professional so that's a big plus.
The room was very clean when we checked in.
Not so good stuff:
The fire alarm went off at 7am and we all had to evacuate. We only saw the security gentleman until the alarm was shut down so there was no one there to assist. We received no explanation on what happened. We were just told that all was fine and we could go back into our rooms.
Beds aren't very comfortable, they're old. Same with the pillows.
My 2 children and my wife checked in (we were 4 guests) but there were always only 3 towels, so every day we had to ask for 1 extra towel to be sent. As a suggestion, it might be a good idea to check on the number of guests to make sure this doesn't happen. Also in the first day the heat was turned on so the room was very hot. Having a couple of blankets instead of the heat on would save you a lot of money in electricity bills and would be less inconvenient for us guests.
You're doing a great job on your hiring and training and seems that most of your areas of opportunity are related to the age of the building and the condition of the furniture in the rooms but you can also notice the effort to remodel the interior of the room, so guess it's a matter of time to get that hotel in better shape.
Have a great one.
January 6, 2014
Rated 3.0 out of 5.0 by gypsyone fair for the money
Location to airport ok. All was ok except maid service not great. Didnt replace towels and toiletries. Fair cleaning. Elevator are being remodeled. Restaurant was good.
January 2, 2014
Rated 2.0 out of 5.0 by Ch2398 Tired room
The beds and pillows were old and sagging. The shower had a bunch of hair on the shower head. I won't be staying at this hotel again.
December 16, 2013