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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.5

    based on 56 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    56reviews

    • 5 Stars
      34
    • 4 Stars
      17
    • 3 Stars
      3
    • 2 Stars
      2
    • 1 Stars

    2nd room better

    By

    April 10, 2015

    club

    Original room smelled like smoke. Ask immediately for another room. At first housekeeping spayed some air freshener but this would be a temporary solution as I have experienced in the past. Second room given to us on the second floor was fine. No smell and very clean.

    Posted byHotelStaff
    April 28, 2015
    Dear Chico State Parent, Thank you for you feedback. I appreciate the time you took to write us. I am sorry to hear your first room was not up to our standards. We are a 100% non smoking hotel, however it's unfortunate when guests do not adhere to this rule. I am pleased to see our front desk staff was able to move you to a room that meets our standards. Once again thank you for your feedback and hope to see you again soon. Thank you for choosing Candlewood Suites Turlock to accommodate your stay. Sincerely, Bernice / Front Desk Manager
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    Uncomfortable bed

    By

    April 08, 2015

    The bed was very uncomfortable. Cleaning only weekly. New towels only on request.

    Posted byCustomerCare
    April 17, 2015
    Dear Rick 987654321, Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. It is unfortunate your stay was not as comfortable as it could have been due to the condition of the bed. Please be assured that your comments will be shared with the management team. We are confident the necessary action will be taken in order to achieve complete guest satisfaction. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Sincerely, Connie D Case Manager IHGCare
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    great overnight stay

    By

    March 12, 2015

    club

    Suite was as expected. Greeted with warm welcome. Slept well.

    Posted byHotelStaff
    April 28, 2015
    Dear Anonymous, Thank you for your feedback. I am very pleased to hear about your stay. I'm glad to hear you enjoyed your suite and had a good night's sleep. Our staff does it's best to try and make our guests feel welcomed as we enjoy having you stay with us. Thank you for choosing Candlewood Suites, Turlock to accommodate your recent stay. We look forward to seeing you again soon. Sincerely, Bernice / Front Desk Manager
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    Home away from home

    By

    March 02, 2015

    club

    We enjoyed the comfortable, spacious rooms with kitchens and cookware! We felt so lucky to find this place. We could actually settle in and cook our own food, sleep in good beds, and even do our laundry. It was the best place we stayed on our exhausting 7 day road trip.

    Posted byHotelStaff
    April 28, 2015
    Dear Roadwarrior 5238, Thank you for taking the time to give us feedback on your recent stay with us. We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide all our guests exceptional service. We appreciate you choosing Candlewood Suites, Turlock and hope to see you again soon. Sincerely, Bernice / Front Desk Manager
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