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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.5

    based on 31 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    31reviews

    • 5 Stars
      22
    • 4 Stars
      5
    • 3 Stars
      3
    • 2 Stars
      1
    • 1 Stars

    Excellent staff

    By

    January 02, 2015

    club

    We very much enjoyed our stay at this hotel. The staff were very friendly and accommodating. We were also impressed by how quiet the hotel was. We brought our dog and were worried he might be nervous because of noise, but he was perfectly happy in our room. He never barked. They were very nice and accommodating with pets and seem to have a good system for allowing pets at the hotel. (We felt our dog was safe there, which was nice.)

    We also found the room very clean and comfortable. It was nice having a kitchen and full refrigerator to use. I also liked that they have a lending locker for kitchen items not already provided and a little convenience store in which to buy food. We didn't use the lending locker, but it was nice knowing it was available if we wanted to use it.

    Overall, excellent stay, excellent staff.

    Posted byHotelStaff
    January 07, 2015
    Thank you so much for the wonderful review. It is always nice to hear when we are doing a good job. We are happy you and your dog loved your visit with us. We hope you stay with us on your next trip to Tyler.
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    Candlewoood Tyler

    By

    December 15, 2014

    club

    The price was good for this hotel. The room did have an odor that was mildly annoying. The decor was a little old but the room was visably clean. The odor however did lead me to believe it may have not been as clean as it looked. About avarage for an economy hotel.

    Posted byHotelStaff
    December 18, 2014
    To ,Business Traveler67, I want to first say thank you for your feedback on the hotel and your stay as we need to hear all positive and/or negative feedbacks in order to continue to improve our guest experience here at Candlewood Suites. Second I want to apologize for the unpleasant odor you experienced on your stay. Third I want to let you know that we will be starting the process of updating our property in order to make stays more pleasant. I want to express again my sincere apology for your stay not meeting your expectations and also thank you for recognizing the price and cleanliness of the hotel!!
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    Nice property and friendly staff

    By

    December 07, 2014

    platinumelite

    I couldn't get the temperature of the room set. The wall thermostat did not appear to be operating the air conditioner.

    Posted byHotelStaff
    December 09, 2014
    Thank you for taking the time to write a review. I'm sorry you had trouble with the air conditioner, we would have been more than happy to help you with it. We hope that was the only bad thing about your stay with us. We hope to see you on your next trip to Tyler.
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    Pets!

    By

    December 04, 2014

    club

    I love staying at the Candlewood. They are always pet friendly and the room is large enough for the 3 of us and a dog. We found the pet area to be a little far away from other hotels we have stayed at. We also were on the 3rd floor but this was due to thanksgiving week so it was understandable. Overall this was one of our best during our travels and we stayed a total of 7 or so nights in hotels. Spent 2 nights at this candlewood.

    Posted byHotelStaff
    December 09, 2014
    Thank you for taking the time to write such a great review. We are happy to hear that you enjoyed your stay with us while visiting Tyler.I We hope to see you and your dog on you next trip to Tyler.
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