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Rated 4.6 out of 5 by 14 reviewers.
Rated 5.0 out of 5.0 by Very old Hotel The hotel was opened in 2003 and it really shows. This was the oldest and possibly worst Candlewood that I have ever stayed in and I stay in hotels probably 300 days out of the year. I am Currently staying in a newer Candlewood and could not be happier. This hotel definitely needs updating. Our room was spacious but very outdated. Every evening when I returned to the hotel, I would start itching. I could not figure out why. Turns out there were fleas in the room. My little dog never has fleas because he is strictly an indoor dog and stays in hotel rooms while I go to work. When we left this hotel, my dog had to have a flea bath because he was covered in fleas. My little dog has never even seen so many fleas in his life. When I say covered, I mean I had to spend an hour picking the fleas off of my dog. The only other problem that I had when I stayed was the smell in the room. There was this strong overpowering perfume or deodorizer smell in the room. I noticed that it was strongest when the air conditioning was on and had to turn the air off so the smell wouldn't give me a headache and so I could get a little sleep at night. On our last night, I took the filters out of the a/c to see if there was a something sprayed on them causing the smell that I could wash off. There wasn't, but there were some dryer sheets stuffed down in there. I used a fork to remove them and the smell seemed to die down. July 20, 2014
Rated 3.0 out of 5.0 by My room had fleas Got fleas on my feet and on my arms when I sat on the couch in the living room took dead fleas to the front desk and they move me to a new suite the next day we were all sick do the smell of all the bug spray and bombing that went on. If your IHG don't expect any points I bought this room under a bonus point plan still only got 700 points the hotel gave me a bonus of 300 points three night stay only 1000 points July 19, 2014
Rated 5.0 out of 5.0 by Awesome Ounce again great service. clean and comfortable room and bed very friendly staff. July 10, 2014
Rated 5.0 out of 5.0 by The Best service ever Tina. Jack and crew are the best bar none. They go out of their way to make you feel at home. June 29, 2014
Rated 3.0 out of 5.0 by Youth Basketball Tournament The rooms were very accommodating with a full size kitchen. The living room and bedroom were separate for privacy. There were two TVs in the suite, one in the living room area and other in the bedroom, I thought this was a very nice touch for the price. June 1, 2014
Rated 5.0 out of 5.0 by Excelent experience all around We are very impressed with the courtesy and professionalism of the staff and the manager. Also the room and all accessories was neat and clean. The price was appropriate. I highly recommended this property. Thanks December 3, 2013
Rated 5.0 out of 5.0 by Great value Staff was great, room was very comfortable, great value October 7, 2013
Rated 5.0 out of 5.0 by Nice & Comfortable Room/Bed I recommend staying at this hotel. Our experience was excellent. The staff was very friendly. The room was clean and we had no issues with it. We were traveling with several people and had to have multiple rooms. Everyone was very pleased with their accommodations. We will definitely stay at this hotel in the future when in Tyler. September 25, 2013
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