Rated 4.4 out of 5 by 117
Rated 5.0 out of 5.0 by Kurgan40 Nice hotel and very nice room
The room was exceptionally clean and the staff was really friendly. The I thought the breakfast was not as good as other previous experiences (both variety and quality) I had with Holliday Inn Express, but overall it was a very pleasant experience and we'll definitely be back.
June 30, 2014
Rated 4.0 out of 5.0 by VB2013 Smokers
Smoking area should be moved away from the front entrance. Walking through a ploume of cigarette smoke is not a pleasant experience. There were groups of people standing at the entrance smoking everytime I left and returned. You are missing the chance to make a good first impression at your front door.
June 29, 2014
Rated 4.0 out of 5.0 by TSPLLC Room Colors Are Terrible
The staff was great, the rooms were clean and nice, the beds were comfortable, the pool was nice, the breakfast was mediocre.
The two issues:
1. The shower head is way too low. At 6' tall, I couldn't stand under the shower head...I had to bend over. Shower heads should be about 6.5' off the floor of the tub and this one was maybe 6'.
2. The color of the room was a hospital blue/pale bluish or pale green/blue. A sickening, cold color that makes the room dismal. Obviously the color choice was not well thought out. Colors should be warm and bright.
June 28, 2014
Rated 5.0 out of 5.0 by ChesterPJ Exceptional Stay
Exceptional service and staff. Excellent accommodations. Comfortable bed. Loved the layout of the rooms. Would not hesitate to stay again or recommend. Keep up the great work !
June 26, 2014
Rated 5.0 out of 5.0 by SandyB1951 Recent Stay
Both my wife and I work remotely and travel for pleasure as well; frequently working full days in the hotel room. Since we require separate work stations, one gets the desk and the other has to find somewhere else to work.
Generally we get a suite with 2 rooms. The Norfolk Holiday Inn Express & Suites is great. The suites have 2 separate rooms. The only thing lacking is the ability to get another small table for the extra workspace.
We had a great room, the staff was super. The room was clean and quiet in spite of having a full hotel with a lot of teenagers.
June 25, 2014
Rated 5.0 out of 5.0 by CBJohn Worth while stay
I have stayed at many Holiday Inns while traveling and I have always found coming back to this Norfolk Holiday Inn Express to be one of my highlights in places to stay. They always have a pleasant staff. Rarely in the numerous times I have stayed here do I have any issues. If I have one they quickly solve it and don't make you feel like you are trying to steal from them. If you asked me was there one bad thing? Well, no hot cocoa. But the breakfast was great as usual! Thanks for a Great Stay!
June 23, 2014
Rated 5.0 out of 5.0 by Too many hotels A very nice place
One of the nicest Holiday Inn Expresses. A bit unique, trendy, great colors, large room with separate sitting area, great shower and close enough to walk to dinner. The AC worked well and was quiet and the bathroom was well lit and large. I wish all the HIEs were as nice as this one.
June 21, 2014
Rated 5.0 out of 5.0 by Visitor with family Up to Par, no problems encountered
I've stayed at this motel a number of times. Each time, I stay I've few if any problems. The experience is always pleasant.
June 19, 2014
Rated 5.0 out of 5.0 by simpleman263 Spacious
I'd recommend this motel for folks traveling...rooms clean
June 17, 2014
Rated 5.0 out of 5.0 by Merry24 Great room, very spacious, nice hotel.
This was a very nice hotel. The beds were very comfortable. We would stay here again. Very spacious room.
June 13, 2014
Rated 5.0 out of 5.0 by annieb17 Best hotel stay
From the moment we arrived our stay was wonderful. The desk staff were amazing. They went out of their way to make sure we felt welcome and that we enjoyed our stay. The suite was large by comparison to the many other places we have stayed. The bathroom was large and CLEAN. The bed was comfortable with plenty of pillows and covers to choose from. When someone was relaxing or watching tv in the living room, it was quiet enough to sleep in the bedroom. There was also a good size desk and the suite was furnished with a frig. and microwave.
There was a good assortment of food to choose from for the continental breakfast, from fruit to eggs and sausage, to waffles, cereal, yogurt and more. The cleaning staff were friendly and efficient. I would highly recommend this hotel.
June 11, 2014
Rated 5.0 out of 5.0 by coasttocoast58 My Go-To Hotel From Now On
Stayed one night and there are so many positives:
Very clean and bright
Great price, good value
Great sleep, two queen beds with comfy mattresses
Great rooms, bedroom and living room were just what I needed when traveling with my son, he can stay up all night in the LR and I can zzzzzzzz!
June 10, 2014
Rated 5.0 out of 5.0 by mitch86 Presentation
Very welcoming lobby. Very clean throughout room and lobby area/dining area. Customer service excellent.
June 7, 2014
Rated 3.0 out of 5.0 by KwK28 Good Staff just need better planning.
If you have kids make sure to get third floor or higher so you don't here party going on in conference room on first floor. Staff met needs with lack of towels, sheets, and blankets in room upon check in. Breakfast was nice quick and convenient. Pool was nice, lack of towels at pool was inconvenient.
June 7, 2014
Rated 5.0 out of 5.0 by artie d. good service and comfortable quarters
location was good for our needs. plenty of restaurtants and shopping centers. access to interstate highways very good and easily marked.
June 5, 2014
Rated 5.0 out of 5.0 by thekingsqueen Good room and good amenities
I stayed here as a pass through to my final destination and I must say I was not at all disappointed. This is a fine hotel with great customer service and accomadating staff members. I would definitely stay here again and encourage those looking for a good night sleep to consider this Hotel, it will not disappoint you.
June 4, 2014
Rated 5.0 out of 5.0 by 8634hd My Sunday New York Times and that huge bed
OK, So it was Friday night, but I didn't have time to read the Sunday Times. Some wine and a nosh and an chance to catch up on my reading without interuption. Turn the TV low, spread the papers out, read and fall asleep. Sleep until the sun comes up. Does it get any better than this? The coffee and food down stairs is actually good. This would be home if it wasn't so far away and the tunnel traffic.
May 21, 2014
Rated 4.0 out of 5.0 by ROADWARRIOR1953 ROADWARRIOR1953
I was a walk-in (No Reservation), checked in May 14, 2014 for two nights, the first thing I said was that I was an IHG member which until then the person would enter the IHG number first and the screen would populate all information, check-in would be quick, she said that would be the last thing she wanted, she proceeded to ask my name, address, telephone, e-mail, I had to repeat everything twice, she never made eye contact, would not respond to small talk. I was assigned room 115 which turned out to be a Handicapped room. The room color was dull and depressing, only one third of the room had carpet, a 9 to 10 foot ceiling, the laundry was across the hall, high traffic and noisy. I had stayed there several times before, and never had a complaint, I was greatly disappointed, there are many other hotels in that area to choose from, with over 200,000 points I have seen many Holiday Inns. I won't stay there again.
May 20, 2014
Rated 4.0 out of 5.0 by CorporateTrainer Corporate Traveler
Good hotel very friendly staff. Hotel and amenities were your typical Holiday Inn Express.
May 16, 2014
Rated 5.0 out of 5.0 by Salior Great weekend at Holiday Inn
It is always good to know that when you book a room at a Holiday Inn you always get great service and good room.
May 14, 2014
Rated 5.0 out of 5.0 by Robey Nice homey room and environment
I enjoyed the spacious room and the good business work area within the room. The Lobby décor was nice. Clean room.
May 12, 2014
Rated 5.0 out of 5.0 by Logan43 Excellent
I stay on an average of two nights per week on business. The staff is excellent and helpful. It's always a pleasure to stay there.
May 12, 2014
Rated 4.0 out of 5.0 by Dallas45 HIE Norfolk
Very peasant staff. Quiet in the evening, slept well. Only complaint - no coffee in the afternoon or evening. We went off site to purchase it.
April 29, 2014
Rated 1.0 out of 5.0 by Aldo315 Irritating hvac and noisy.
Strange cement room with ventilator that was noisy and put a terrific draft on the bed. Very roomy but odd decor that was not warm and comfortable. Felt like a converted basement room but it was the second floor. The refrigerator also made strange noises at times all night.
March 27, 2014
Rated 5.0 out of 5.0 by catherd Wonderful Travel Experience
This motel exceeded all of our expectations. The rooms were spacious and well appointed. The breakfast was delicious with a wide variety of selections. The staff was courteous. We'd definitely stay there again.
March 26, 2014
Rated 5.0 out of 5.0 by Shaw80 TOP NOTCH STAFF and CLEANEST HOLIDAY INN EXPRESS IVE BEEN TO
I cannot say enough about how great staff. David has always went above and beyond to help with whatever we need to make our stay better as well as Phillip, Lewis, and everyone of there staff members. This is just a great great hotel to stay at when we are out of town. We have never been disappointed . I would like to say THANK YOU to whole team for being TOP NOTCH.
March 16, 2014
Rated 5.0 out of 5.0 by Pc710 Relaxing Stay
I would recommend this hotel. The bed was ver comfortable and the room was very nice.
March 14, 2014
Rated 4.0 out of 5.0 by jisback sswimming pool issues
I would've gave it a 5 if my daughter and friends didn't get kicked out. They said it post to be a limit. But when they got out, it was still the same amount of people in there
March 12, 2014
Rated 5.0 out of 5.0 by Dave317 Consummate professionals
I stay at Holiday Inn Hotels frequently for work. Have never had an issue that wasn't resolved promptly and adequately. Rooms are clean, beds are comfortable, staff is absolutely great!
March 7, 2014
Rated 5.0 out of 5.0 by C & B The customer service model for all others to emulate!
I can't say enough about the comfort and service of this HIE location. The desk clerk was warm and friendly, greeting us with a big smile! While arranging an early wake up call with her, we asked if she knew anything about long term parking at the nearby airport, our destination the next morning. She immediately offered to have us leave our vehicle at the hotel and take advantage of the available shuttle service to the terminal. Going down at 4:45 a.m. to meet the shuttle, the morning desk clerk told us they had prepared fresh coffee and although it was too early for the standard breakfast fare, she had gotten out some bagels and condiments for us to enjoy. Upon our return to Norfolk almost a week later, we called the desk to inquire if there was a shuttle schedule that we could wait for the next pick up. As it turned out, we had just missed the scheduled shuttle but they offered to send it right back to get us. The biggest surprise was when the driver turned out to be the general manager of the hotel who was insistent that we should not have to wait. I have told everyone I've met since returning about the incredible staff and management at this location. Thank you for a very enjoyable experience!
February 27, 2014