Rated 4.6 out of 5 by 202
Rated 5.0 out of 5.0 by Gab6 Isis was a great help and very helpful!
We were pleased with our stay, except we thought the beds were hard. The staff was courteous and helpful. The food was terrific! The hotel was clean and inviting, and the location was wonderful and convenient!
August 3, 2013
Rated 5.0 out of 5.0 by Sunshine23 Wonderful Stay!
I was extremely surprised with how wonderful our stay was. We hadn't stayed at a Holiday Inn in years. The whole experience was fantastic -- the overall service, the cleanliness of the room, the pool -- everything! I returned home telling my friends what a great experience we had. What was disappointing was the hotel didn't do more to market itself to us -- a captive, very pleased audience. We weren't asked to stay another night, to come back at another time, fill out a survey, tell a friend, etc. and we didn't even receive an email thank you. We received a nice "goodbye" as we checked out, but that was it. This is a great hotel that I've highly recommended -- in fact we're booked to return. But it seems a little more could have been done on relationship building to ensure your satisfied customers spread the word on your outstanding upgrades.
August 2, 2013
Rated 5.0 out of 5.0 by Brij Perfect "on the beach" home away from home!!!
We had stayed here before and loved it both times. It is great hotel with great service, location and food.
August 2, 2013
Rated 5.0 out of 5.0 by Frankie40 Excellent location on boardwalk, good food, and clean updated rooms.
An excellent hotel in a very good location on the boardwalk, with excellent food and prices. Clean and updated rooms are a plus.
July 31, 2013
Rated 5.0 out of 5.0 by Jeangirl comfortable bed and great service
Our stay was great. The room was always nice and clean. All the staff was friendly and helpful and courteous at all times. The location at the beach was excellent. We chose this location for the area of the beach. We also enjoyed the pool.We will probably pick this hotel and location at another time.
July 31, 2013
Rated 5.0 out of 5.0 by Do26 Wonderful Stay
This was our 4th stay at Virginia Beach and the first time at your hotel. The location was perfect for all activities,comfortable, friendly staff and Beautiful ocean view. The only confusion was when we made our reservations we asked for connecting rooms.only to be told later by one of your staff when we called to confirm our dates that you do not have any such rooms. At check in what a wonderful surprise You Do Have Connecting Rooms this is a must when traveling in a group with small children. I would also like to commend the housekeeper on the 2nd floor during our stay ( 7/21/13 -7/27/13 ) I feel she went over and above in her service. My husband is disabled and takes many rest periods this wonderful lady seemed to always do our room first so that his comfort was her priority. my only regret is I did not get her name. On our next visit your hotel will be our first priority.
July 30, 2013
Rated 4.0 out of 5.0 by quietman427 Great service to a degree
Let me first say that Front Desk Manager was great and he made my family stay there very enjoyable. However the young lady that was overseeing the dinner area was very unprofessional towards me and my girlfriend. I did not like the way the young lady disrespected me in front of my girlfriend.
I complained to the Front Desk Manager and told him I really do not appreciate the young lady disrespecting me to the point where I was upset and did not finished my drink there in the dining area.
July 27, 2013
Rated 5.0 out of 5.0 by eclipsepooh Wonderful Vacation
This hotel was right on the beach. The hotel was very clean and had a very friendly staff.
July 25, 2013
Rated 1.0 out of 5.0 by ABP4 I couldn't belive this stay
First off the front desk staff was very nice. But we had several problems while we were there. The first room that we received - some one had smoked in it and I reported it to the front desk and they were more than willing to give us another room. Well when I went to that room it was occupied by someone else. Went back to the front desk they gave us another room and they did a great thing they gave us $50 off each night of our stay which was a wonderful thing to do. When we were going to bed that night my child pulled back the sheets and they were feces stains on the sheets. All I can say is Lordly. Yes they tried to make everything right - but I think this is the first and last time we will be at this hotel.
July 25, 2013
Rated 1.0 out of 5.0 by Number1co Double Charged For Room
While this hotel is very clean and in a great location on the beach, the customer service is extremely disappointing. I stayed at this location July 8- July 10. I was double charged for my room. As of July 21, 2013, my funds have yet to be returned to me.
The hotel has not been in contact with me since July 16, 2013. I have phoned the hotel numerous times and have had no luck getting my money returned to me. I am extremely frustrated with the lack of concern and contact from this hotel. I have never had this issue with any other IHG hotels.
July 21, 2013
Rated 5.0 out of 5.0 by MikeAmy ENJOYED OUR STAY
This was our 2nd year at your hotel. We had a great time and will be back next year. My only problem with the hotel is the parking. We hated to drive anywhere with fear of lossing our parking spot in the hotel parking lot. I HATE LEAVING MY TRUCK IN YOUR OFF PROPERTY PARKING LOT AND HATE ANYONE DRIVING MY TRUCK OTHER THEN MYSELF !!!
July 20, 2013
Rated 5.0 out of 5.0 by Tim316 Very Nice
In my opinion, one of the best places to stay on the beach.
July 19, 2013
Rated 5.0 out of 5.0 by RedStorm Everything great...cept for the bed
The stay was great, location was great, staff was great, cleanliness was great, space was great, everything was great...except the bed. Now, this all depends on a particular persons preferences but for us they were too stiff, made it hard to sleep. The bedding (pillows and such) were just fine, our only complaint was the mattress and personally that's not enough to give a bad review. I would still recommend this hotel and will probably stay here again when I want to come back to the area. Sill a satisfied customer, but would just prefer something a little softer to sleep on.
July 19, 2013
Rated 5.0 out of 5.0 by IrishRunner23 Fun Times
This hotel is the Best on the Oceanfront, I remember that night my friends and I were looking for a hotel and had gone to four hotels before the Holiday Inn because they thought it would be really expensive, but all the hotels we went to were sold out so I insisted that we go to this one, when we got there they not only had room but it was the cheapest hotel that we had gone too. we know that because at the other hotels we asked how much it would be for a night if they had room and they were pretty expensive.
July 17, 2013
Rated 5.0 out of 5.0 by williarp Great Hotel
I visit Virginia Beach every summer and I always stay at this hotel. All the rooms face the ocean, the rooms are always clean and the staff is the best. Also the restaurant, Sip Sip, is great. They have outside seating and the food is very good. My only complaint is I drive an F-150 and the parking lot is small. They do have add'l parking across the street and they do have valet service.
I will stay here every time I visit Va. beach.
July 17, 2013
Rated 4.0 out of 5.0 by ErnestS Va Beach-Oceanside (21st St) Review
The Hotel was nice in all areas except for the parking.
The parking area that is located next to the hotel can only accommodate a limited number of cars.
The Hotel has to limit you to one car per room. We only had one car and could not park next to the Hotel but instead block or two from the site.
This parking area needs to have a parking garage with several floors similar to the competing Hotels next door.
Probably not stay there again due to the parking.
July 17, 2013
Rated 5.0 out of 5.0 by RochRoe Fantastic Stay in VB
My wife and I ended up in VB on a detour from original plans and what a great detour. From the start, everything was fantastic. The staff that greeted us at the door, the front desk manager who helped book a walk in with a great room, the setting, the beach, the surprising fireworks just off shore and very relaxing. Could not have asked for a better stay. Our next visit to VB will not be a detour and will include the IHG location without a doubt. Can't wait to catch another sunrise.
July 14, 2013
Rated 5.0 out of 5.0 by Sincere Awesome Time
This hotel is awesome because each room has its own private balcony overlooking the ocean. The only CON is I wish there was at least a parking deck available so when the on site parking lot fills up which is small, no guests would have to park across the street. The view from the hotel is great and the rooms were clean and comfortable as usual from my stays at holiday Inn.
I decided to take a small vacation and come to the beach on the 4th since my girlfriend had a tragedy in the family and wanted to get her mind off it and to relax. I;m glad I did. We both had a great time and drinking at the bar downstairs was great also as the staff at the front desk and bar were very friendly.
I will definitely stay here again and am already planning to take another beach trip this year with her to stay here since we had a blast. I really hated to leave.
I was also recognized as a Rewards Club member which was nice to receive a small token from the front desk
The hotel is in the center of most of the shops so it was definitely a plus.
July 12, 2013
Rated 5.0 out of 5.0 by RFlats22 overall great
+ hallway has glass wall for streetside view. + got to check in early. + foot shower at Oceanside entry. + the setup of the pool with jets and fountains. + great room comfort and view + good food
- tight parking lot, but extra lot half block away. - pool water temp 86 too high, chlorine stings eyes. - restaurant service/cooking is lagging.
July 12, 2013
Rated 5.0 out of 5.0 by Greens56 Great Place to stay
Returned to find a fun place to still be thriving. Changes in the atmosphere but excited to be there a great place to stay, clean, well maintained, great service and close to everything
July 10, 2013
Rated 3.0 out of 5.0 by Wiggy36 Front desk manager made our stay!
This newly renovated hotel is quite nice, with super staff, and fine furnishings.the welcome packet upon checkin was a nice addition. Parking was never really an issue, as they have free valet, which we utilized on two occassions. The food was what you would expect from a hotel, but we were too tired when we checked in to go any place else. The one, MAJOR, drawback for us, is no smoking ON THE BALCONY! I am cool with no smoking in the room, but the balcony? Come on. We could, however, smoke right in front of the front door, but we did not. If you don't smoke, why would you want to walk through a plume of smoke before checking in? Crazy! Other than that, supser stay.
July 8, 2013
Rated 5.0 out of 5.0 by Boltman July 4 Holiday Innn Va Beach-Oceanside (21st St)
Nice hotel. Hotel on the beach. Staff friendly and helpful. Kid friendly hotel.
July 8, 2013
Rated 5.0 out of 5.0 by BeachBum13 Great View
The staff were friendly and accommodated our requests with no hesitation. It's nice to go into a place and they truly want to satisfy their customers. The rooms and other locations were kept very clean and the restaurant had good food and drinks. When I visit Virginia Beach again I'll definitely stay at the Holiday Inn!
July 8, 2013
Rated 5.0 out of 5.0 by AHC1 Excellent room and service
My family and I had a wonderful stay. The food was good, the view of the ocean was awesome and the rooms were clean.
July 5, 2013
Rated 5.0 out of 5.0 by WaveRider25 AMAZING hotel
Stayed 6/24-6/27 with kids. Hotel was VERY CLEAN and perfectly located on the beach (far enough from public entrances to keep from being overcrowded) View was incredible!
ALL staff was very friendly and eager to help (from front desk to housekeeping to wait staff)
Had dinner, snacks and breakfast at restaurant on different days-- food tasted great and was a good value (considering some other beachside options). Service was very friendly each time!
Pool & pool area was clean (when we needed a break from the sun)
*Only thing to make it better when we come back next year would be more vegetarian options on menu (daughter crossing fingers for pancakes all day option)
July 2, 2013
Rated 4.0 out of 5.0 by TravelQ22 Nice Time
The experience at the Virginia Beach Oceanside Hotel (21st) street was great! The check in process was smooth and the Hotel Reservationist at the front desk was very friendly, helpful, and professional. I was recognized as a Priority Club Member upon check in and check out. The room we received was clean and nicely furnished and decorated. We requested an ocean view king when the reservations were made and received the room we requested. My husband did comment that the breakfast buffet was plentiful in terms of food choices but that the food was cold. I did not eat breakfast but chalked the cold food up to his going down to breakfast about a half and hour before it was over at 10:00AM. The only tarnish on our stay were the hoardes of young adults and or teens who in their excitment and probably exuberance made so much noise in the hallways as they walked to the elevator and stairwell while we were trying to sleep. Our room was located near both elevator and stairwell so quite naturally we would hear all talkative guests coming and going. I have no complaints about the hotel itself, the service, or the staff. We had a really nice time and enjoyed great customer service.
June 24, 2013
Rated 5.0 out of 5.0 by melissa333 Excellent Customer Service
We were very pleased with the staff at your hotel.
Everyone we talked to was so polite, and they seemed to really enjoy their jobs.
We had an issue with college kids in the next room being too loud one night, and we called the front desk, and they sent up security immediately and we didn't hear another word.
The hotel itself is very nicely decorated.
It was a pleasure staying there.
June 24, 2013
Rated 4.0 out of 5.0 by Weatherboy099 This hotel was very nice and near a lot of places for lunch/dinner
The room was great and the location was excellent. The hotel staff was very helpful . The only minor problem that we had on our stay was the wi- fi it seems to work at times and other times it just does not want to work . I also would have liked them to have a small table out on the Terrace so we could have coffee /tea or a bit to eat overlooking that great ocean. But all in all in do recommend this hotel very highly.
June 20, 2013
Rated 5.0 out of 5.0 by paulie68 Correct previous review
I wrote an earlier review (Paulie68) and in error gave the ratings 1's instead of 5's. Just trying to correct.
June 18, 2013
Rated 4.0 out of 5.0 by topchef1991 great view
Can't complain about the view on the balcony. It was the best view as you can get to see the Atlantic and the boardwalk. You can see the sunrise from the Atlantic. Only wish each balcony had a screen door to stop bugs from flying in room.
June 17, 2013