Rated 5.0 out of 5.0 by Coachhaack Easily the best in Wake Forrest
I stay here every time I am in town (about once a month) and without fail, the outstanding staff, comfortable and well appointed rooms, and convenient amenities make it my most-strongly-preferred home-away-from-home.
May 7, 2013
Rated 5.0 out of 5.0 by Smokey48 Great Experience
The room was clean, well organized, and strategically close to the elevator. All the staff went out of their way to be helpful and make our stay an excellent one.
April 25, 2013
Rated 3.0 out of 5.0 by Coachhaack Clean, comfortable, courteous....and average.
I checked in to visit the Southeastern Baptist Seminary, as I will be attending school there for the next few years. I hoped to negotiate a less expensive rate, because I would like to have stayed there every time I come to town.
Don't let the"Good" and "Average" marks fool you. I'm a leadership-development and organizational quality management professional. I had no specific complaints, per se, but I tend to grade hard where I see potential GREATNESS contrasted by the employees' apparent contentment with AVERAGE. Nothing bad comes to mind about the place, but nothing knocked my socks off---and there were plenty of opportunities for "sock-knocking"
The Good: Clean, comfortable, courteous place. Fast efficient check in and check out. No issues. Good room, plenty of hot water in a well serviced, well equipped suite. Very comfortable mattress. I slept very well. A good value for the money, especially in that market.
The Bad: None. I was scouting hotels for a long-term two year committment that would have resulted in my staying there befween 40-50 days per year for the next two to three years. I could not get a price negotiated that I was satisfied with--but again, in fairness, for the common occasional traveler--this place is a good deal in this market.
What would they have to do to get me to grade them "excellent"?
1. More ownership of the property by employees:
I had a little trouble knowing how to shop for food, since I didn't know what the cooking capabilies were in the room--I wanted to bake a pizza. The desk staff didn't know if I could, and a member of management gave me an answer--but was wrong. Just by reading the in-room hospitality guide, I discovered that ovens, (while not standard equipment in every room) were indeed available upon request.
Every person on the staff--from management to housekeeping should have known this, but no one did.
2. Offer more information on the property and how to use the ammenities.
I discovered the fitness center on my own, and didn't bother buying food for breakfast becasue I believed breakfast would be available--as it is in many extended stay types of places.
Ironically, the only information offered to me without asking was the Wi-Fi access code...I didn't even have a computer with me.
The staff gave me the impression that they were taught and encouraged to operate in a loop of proceedures...while that's a good training tool to make sure the essentials get handled, the staff didn't personally engage me, find out what my needs were, why I traveled, or how they could help me...The staff was very professional, experienced, and intelligent and were up to the task, yet, I get the idea that they were doing what they had been taught or told to do...and very little else....it's a shame beacuse I saw so much untapped potential and so much professionalism just dying to get out of them. I would come back to this hotel just to see them again.
3. More attention to your own loyalty program (Priority Club).
I am a priority club member--and stay at Priority club properties and Hilton Honors properties almost exclusively (unless I have no other choice). I was not asked about my Priority Club membership---and in the distraction of seeing so much unrealized potential, I forgot to bring it up...This stay was not recorded on my credits and at this point, I just don't want to fight the apparent lack of interest to make sure my single night's stay is awarded to my account.
January 23, 2013
Rated 5.0 out of 5.0 by purita We enjoy staying at yur Hotel, like our November stay, we like your hotel very much.
Averall is a great palce, quiet, the front desk is very helpfull and the location is great.
January 7, 2013
Rated 5.0 out of 5.0 by Jonathan31 Considering Living there on month-to-month basis
I enjoyed my stay there past couple months, that while it's been tough for me to find a stable permanent living situation, I can't see why I wouldn't want to choose Candlewood Suites as a permanent monthly living situation. The rooms are luxurious, service outstanding, and it's location is right in the heart of Wake Forest. Minutes from Downtown Wake Forest, and 15 mins from Downtown Raleigh, and Triangle Town Center.
January 2, 2013
Rated 5.0 out of 5.0 by CBIRD Guest over Thanksgiving Holiday
We were pleased with the decision to book our stay at Candlewood Suites. It was comfortable, convenient to our family and staff was very accomodating.
When we were ready to leave, Morgan was especially helpful with a printed map for us to follow.
We will definitely return!
November 30, 2012
Rated 5.0 out of 5.0 by randkhelm Home away from home
We stayed at this property because in our search we found that people had wonderful things to say about it. We were waiting for our home to be built and needed a place to transition from. Even though our home was 30 minutes away, we do not regret our decision. The staff was wonderful. I could see their hard work. They seemed to be very full many days. We ended up having to stay 90 days! Mostly due to construction delays. However the staff made everything comfortable for us. We loved their Manager's Reception every Tuesday and Thursday as well! Do not look anywhere else. This is the place to be if you need a place to stay.
November 18, 2012
Rated 5.0 out of 5.0 by rsmith Cleanest hotel in Wake Forest
This is by far the cleanest hotel in Wake Forest. I stayed at several hotels across the nation for work. The staff at this hotel really know what they are doing. If you see anything different written anywhere do not believe it. I stayed last year for a project I was doing and witnessed the hard work these people put into the hotel. I am back for another project and extremely excited! Do not make a mistake and stay elsewhere. This is the best place to be.
November 9, 2012