Rated 4.5 out of 5 by 49
Rated 5.0 out of 5.0 by stayjack16 Cleanest and Well Maintained Hotel in Wake Forest!
We stay here often and have noticed that it is always a very well maintained clean hotel. There is always someone cleaning! You can tell that all of the people working there care about the guests and their rooms. We always see Angelica who is their head cleaning lady. She is always working to make sure the rooms are nice and clean. Marisa and Neha at the Guest Service desk are excellent. They suggested some of the best placed to eat in the area. Amazing!! Oh we can't forget their light dinner and happy hour every Tuesday and Thursday. We wait in the lobby on those days! Ultimately the main reason we keep coming back is because it is so clean. When we stayed lasxt month, we noticed they check each room with a black light. Other hotels should really take note. These people really go above and beyond. Stay here if you're in Wake Forest.
February 28, 2014
Rated 3.0 out of 5.0 by Fox51mabn Hosekeeping and Maintenance Issue
I checked in on a Sunday evening. The room seemed clean and everything in order; with the exception of the arrant rose petals that housekeeping missed between the recliner and the wall. An easy oversight as they would have had to move the recliner to vacuum them up. The kitchenette was handy and I made some dinner, ate, and stored the leftovers for consumption later in the week in the provided storage containers. Off to bed I went, and slept well. The room and area was quiet.
Monday morning came too early and I went for a shower. As soon as I turned the water on in the tub / shower a few more rose petals popped out of the drain. Again, not a problem, I am sure housekeeping simply washed them down at this point. Now comes the problem; I hop in the shower and by the time I am finished the water level is up to my shins. The drain is obviously clogged.
On my way out of the hotel I informed the nice lady at the front desk that the tub drain in room 207 is clogged and needs maintenance. She verbalized understanding, jotted down a note, and told me they would get it fixed. I returned from my day a full eight hours later. I hit the bathroom to check on the status of the “repairs”. I was alarmed to find the same soap scum water line and rose petals in the tub that were there that morning when I left. Perhaps the maintenance guy forgot to inform the cleaning crew after he finished I thought.
I turned on the water and low and behold, the drain was still clogged. Being somewhat of a handy person, I unscrewed the tub stopper and used my Swiss Army knife to take the stopper apart. The drain was completely clogged with rose petals. I fished them all out, reassembled the drain, and tested it out. Worked like a charm, as to say the water drained out properly.
You might ask why I did not alert hotel staff to the condition. I did, and they had a full eight hours to remedy the problem. I am not sure where the communication break-down occurred, but this is not my problem. It took me less than five minutes to correct the issue with a Swiss Army knife. (The implication being that a maintenance person could have done it faster with proper tools.)
While I understand that this hotel is an extended stay facility, I certainly hope that room maintenance issues are not placed on the same schedule as the cleaning. The whole situation did have me questioning the efficiency of the cleaning crew. Had they run water in the tub / shower prior to my check-in they would have discovered the clogged drain. Needless to say, I am glad I always where shower shoes when staying at hotels. This illustrates why.
February 26, 2014
Rated 5.0 out of 5.0 by GranJan Great service
This is a big "thank you" to the staff at Candlewood Suites of Wake Forest for the great effort made in accommodating our family for our Christmas celebration. The customer service was efficient, friendly and much appreciated. We would definitely recommend you for anyone needing extended stay services in this area.
December 31, 2013