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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.7

    based on 76 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    76reviews

    • 5 Stars
      63
    • 4 Stars
      8
    • 3 Stars
      1
    • 2 Stars
      1
    • 1 Stars
      3

    Very comfortable. Met my needs

    By

    January 27, 2015

    platinumelite

    This is one of the best extended stay hotels I have stayed at in this area and I have stayed at several similar in the past year. All staff is very friendly and go out of there way to accommodate guests. The kitchen is continually stocked with needed items and always in good condition. The rooms are constantly clean. I would highly recommend this hotel.

    Posted byHotelStaff
    January 27, 2015
    Katie 1, Thank you so much for the wonderful review. We really appreciate the kind words that you wrote about the staff and the hotel. It gives us a great sense of accomplishment when we read that our guest was completely happy with every aspect of their stay. We look forward to your return and are very happy that you would recommend our hotel.
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    Genuine, caring attitude of hotel staff

    By

    January 26, 2015

    platinumelite

    Elena, Director of sles was excellent. Elena went out her way to make my stay there as comfortable as possible.
    All the staff at Candlewood were excellent.
    Can't wait to come back
    Thank you Elena

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    Horrible Guest Service

    By

    January 20, 2015

    As an Elite Gold member, my status was never acknowledged. I had several problems while staying here, none of which were satisfactorily resolved by staff or management. The third floor and stairwells smelled of cigarette and marijuana smoke. The beds were uncomfortable and I slept poorly. There were only a handful of channels on the TV, many of which were obscure stations. Housekeeping services were sub-par and several times I overheard them using loud, vulgar language while talking on their phones during room cleanings. Completely unprofessional and fell well short of my expectations. I would never recommend this hotel.

    Posted byHotelStaff
    January 22, 2015
    Dear Spikes5976, First and foremost we are so sorry that we fell short of your expectations. We pride ourselves on our great service and exceptional reviews. Should you take a moment to read previous reviews it will show that our guests are very important to all of us. We are a non smoking hotel and at anytime we discover a guest smoking, we immediately take action. Unfortunately, many guests that smoke will still try to smoke in the rooms. We will be sure to look into the bedding situations, we did recently upgrade all of the mattresses and the box springs. The tenure of our housekeeping staff is 10+ years and it is rare that we come across situations in which you describe, but we promise to address this concern. Please know that as a manager and team member, I welcome a call from you and would love to have the opportunity to resolve these issues. Thank you
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    Comfortable Room and quiet

    By

    January 07, 2015

    platinumelite

    I always stay at this hotel when in town. The staff has always met my needs and willing to work with me as my schedule always changes while in town. Rooms are very comfortable and clean. Great location for dining and shopping. They have met and went beyond when I was trying to schedule other coworkers coming into town.
    I highly recommend this hotel to all travelers. With all the traveling I do, I try to stay at IHG Brands and have to stay this is my favorite for a lengthy stay.

    Posted byHotelStaff
    January 08, 2015
    Dear jrr56, This is one of the nicest reviews that I have read since I began working at this property. You have no idea how much the staff appreciates guests such as yourself for noticing all that you have described. We really feel appreciated and grateful when we see a guest completely satisfied with our service and our property. We hope that you will continue to visit us for years to come. Happy New Year! We will see you soon !
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