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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.5

    based on 137 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    137reviews

    • 5 Stars
      97
    • 4 Stars
      22
    • 3 Stars
      8
    • 2 Stars
      4
    • 1 Stars
      6

    A Perfect Escape

    By

    May 05, 2015

    club

    I checked into the hotel to get away from the family for one night and it was the best decision I've made in a long time. The staff and accomodations exceeded my expectations. I felt as if I were home.

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    OK Place, But Think Twice If You Are Not A Dog Person

    By

    May 04, 2015

    Stay was fine, and the value received for the stay was excellent.

    However, as a "dog person" myself, the management might want to consider revising their pet policy. It did seem like there were a lot of dogs in the hotel, and it appeared as if a lot of people closed their dog in the bathroom when they were not around. As such, the sound of the dogs kind of echoed up the exhaust ducts whenever the dogs heard someone in the hall or simply using the bath in their room. It wasn't bad enough for me to complain as I am used to it owning a dog myself, but I could see it being really annoying to others.

    Also, automatically opening doors in the lobby would be a real plus as it is difficult to wrestle with the two doors entering the lobby while lugging your bags.

    Posted byHotelStaff
    May 05, 2015
    Dear cttraveler1, Thank you for taking the time to give your feedback. I truly apologize for the experience you encountered during your stay. Hotel will look into in-house guests with pets and ensure that they are aware of policies. Once again I am sorry for the inconvenience and hope you will give us another opportunity to rectify the experience you had. Sincerely, management team
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    Great place to stay

    By

    April 30, 2015

    club

    A step above other places i have stayed. The rooms and amenities are worth it.

    Posted byHotelStaff
    May 05, 2015
    Dear J Mich, Thank you for taking the time to provide us with your feedback about our hotel. We greatly appreciate you choosing our Candlewood Suites Chicago - Naperville. Hope to see you again when you are in the area. Sincerely, Management Team
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    confusion about rate for events

    By

    April 21, 2015

    club

    stool did not work and when called to make a reservation they did not know about the civil war rate.they said they had a reduced rate for wheaton college.Then I was connected to someone about a time share.In the end I don't know if I got the civil war rate.

    Posted byHotelStaff
    April 30, 2015
    Dear tim2005, Thank you so much for taking the time to provide your feedback. I truly apologize for the inconvenience you encountered in the room. I will make sure to address the situation. I ask that you give us the opportunity to show that our service and rooms are better. Sincerely, Management Team
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