Rated 4.1 out of 5 by 17
Rated 1.0 out of 5.0 by KThomas Horrible Experience
I can not recommend the Candlewood Suite Inn Naperville, Illinois. No customer service, unprofessional staff, no sensitivity to customer issues in regard to smoking and pet allergies. Noise disclosure must be signed prior to receiving keys. If the policy is violated no warning and the authorities contacted. Noise violations include a loud TV which demonstrates the poorly insulated walls. Absolutely not recommend! The Hyatt in the same area not even a mile away was excellent!
December 2, 2013
Rated 5.0 out of 5.0 by Traveller31 Always comfortable and clean
I stay at this Candlewood quite often and it is always clean, comfortable and in great location.
Usually have a dog with me and the pet fees are reasonable and full kitchen helps avoid eating out all the time.
Staff is friendly, recognize I am IHG member and Provide a welcome bag with treats and bottled water. Also love spinning the wheel. :-)
November 21, 2013
Rated 4.0 out of 5.0 by Pk34 Value for money. Good place to stay if you need a kitchenette
I was looking for a suite with kitchenette. This was good. Room was clean but had ants. Manager accommodated me when my plans changed even though it was a prepaid rate with no flexibility. Kitchen was clean. Vessels were good except for the non stick pan which had scratches. Bed was comfortable. Carpet was a little old. Overall it was good.
October 26, 2013
Rated 5.0 out of 5.0 by JackF43 Directions
Everything great. Free laundry was particularly needed during our short stay.
Driving and entrance directions on Web need to be updated. Local intersection change is confusing and dangerous when trying to locate
October 14, 2013
Rated 3.0 out of 5.0 by gordons Unfriendly Staff
They are not friendly about us staying long period of time and with the towels which we have to come downstairs to get and also no cleaning of our room since we have been there. We are booking with our points and they are still giving us attitude about the booking when we book online.
September 27, 2013
Rated 2.0 out of 5.0 by Coachwinky jUST NOT FOR ME.
I've previously stayed at delightful Candlewoods before, but maybe my stars didn't align this last visit. Upon entering a clean room on the quiet side of hotel I was anxious for a quick nap. The thermostat on the old style room heater would click click randomly at lease 40 times a minute. The staff was very gracious and accommodating to move us to a room down the hall with same quiet environment ,or so I thought. The next Saturday morning about 7 am, the neighbors left with a "do not disturb" sign on the door for a small barking dog. I'm a pet lover but I just can't stand that on an early Saturday morning. The staff was gracious and friendly and besides the extremely thin pillows that wouldn't muffle the noise, I have no other complaints. I doubt I'll be back .
September 25, 2013
Rated 5.0 out of 5.0 by Rayabacus Best value
Best value for my travel dollar. Clean, well kept, well appointed and friendly staff.
September 21, 2013
Rated 5.0 out of 5.0 by LindanCosette Excellent stay as always
Have stayed at this site off and on for 4yrs and have never been disappointed. They welcome my dog, Cosette, like family. This recent stay, they also assisted me in finding a dog walker for while I was in surgery in Chicago. Spent a week recuperating until I was allowed to travel back to my home state.
Thanks for everything!!
Linda and Cosette
September 8, 2013