Rated 4.4 out of 5 by 27
Rated 5.0 out of 5.0 by Todd H Staff really helped out
I arrived and my reservation had a glitch as it came over from the IHG reservation portal. The staff did everything in their power to correct the issue and kept me update throughout the evening as they worked on it. I was really impressed.
February 27, 2014
Rated 5.0 out of 5.0 by CKphoto Wonderful staff and comfortable stay
I have stayed at this property a few times for business. The staff is friendly and accommodating of my needs. The room is clean (a few of the other properties in the area need to learn how to clean like this is kept) and comfortable. I like having the option to cook my own dinner with the kitchenette.
My only issue was the lack of snow removal. During my stay the hotel received approximately 6 inches of snow overnight and in the morning the parking lot had not been plowed and the sidewalks had not been shoveled. This made packing my car and heading out difficult as I ended up with soaking wet shoes and socks and had to go in and change before leaving.
February 24, 2014
Rated 5.0 out of 5.0 Great Hotel and Service comfortable bedding
The Candlewood in Naperville has some of the most comfortable bedding I have ever encountered in my travels.
February 10, 2014
Rated 5.0 out of 5.0 by ken23 Great Value
This hotel offers great value. It is a clean, safe place to stay. The staff is friendly. The area around the hotel is very nice and is a nice place to take walks or walk pets when the weather cooperates. You don't get a ton of bells and whistles but it is still a very nice place to stay.
February 1, 2014
Rated 5.0 out of 5.0 by Reba1863 Great Value
I have stayed at this property many times in the past few months on leisure trips to the area. The room is always well prepared and in good condition, there is always a well-stocked kitchen, and late checkout has been routinely available. The parking lot has routinely been plowed nicely in the winter. In about 10 stays at this property, the only issues we have had are one time an in-room coffee maker didn't work properly, and one time there was no courtesy popcorn in the room, both of which issues were promptly resolved. The kitchen is always clean, the automatic ice makers always have worked, appliances have been clean and working, and the staff has been responsive. The heater and air have always functioned well. I have always enjoyed my stay at this property and it is my preferred home away from home on weekends. I have stayed at other IHG properties in the area and always return to this Candlewood. Recommended.
January 29, 2014
Rated 5.0 out of 5.0 by Fox with a Hummer what a holiday...
if you have to stay in a hotel for any length of time..this hotel is the best,..especially the staff...they are the nicest..warmest..most compassionate group of people that I have had the honor to meet. They provided excellent service...were always available..and made you feel that your day was as important to them as it was yours...Would I recommend this hotel to anyone????? Absolutely..I cannot wait until I can visit Chicago again...and stay with this great group of people....and watch for the "Joke of the day" provided by Millie....staff Manager....love you all...and thank you....!!!!!!!.
January 19, 2014
Rated 3.0 out of 5.0 Visited for a conference
Pretty reasonable -- I have high standards because most of my travel is to 5-star hotels in China, which are elaborate deals. My wife thought the room was great, I thought it was "fine".
January 14, 2014
Rated 5.0 out of 5.0 by PeterP1983 Awesome Hotel
This is the best hotel I have stayed at. The staff is friendly, helpful and accommodating :) One staff member I would like to highlight would be Amanda. She always makes sure our stay is the best it can be. Keep It Up
January 13, 2014