Rated 4.2 out of 5 by 18
Rated 5.0 out of 5.0 by CecieR My dog and I love it here
I am one of the long term extended guests and have to say this is the best staff around, from the front desk to cleaning and maintenance. Everyone is always accommodating , personable, and show real concern for their guests. Milie the sales manager even comes out of her office to say hello and how are you ? The feeling is of genuine caring and concern from everyone that you be a happy guest. I don't know about you but that's important to me. You will find other guests to be nice and friendly also because for the most part we're "happy travelers". In the summer months there's lots of friendly banter at the BBQ grills and patio. My dog whose always been a little mean made a friend with an adorable boxer that everyone loved. Really a nice place, ran by really nice people.
December 6, 2013
Rated 1.0 out of 5.0 by KThomas Horrible Experience
I can not recommend the Candlewood Suite Inn Naperville, Illinois. No customer service, unprofessional staff, no sensitivity to customer issues in regard to smoking and pet allergies. Noise disclosure must be signed prior to receiving keys. If the policy is violated no warning and the authorities contacted. Noise violations include a loud TV which demonstrates the poorly insulated walls. Absolutely not recommend! The Hyatt in the same area not even a mile away was excellent!
December 2, 2013
Rated 5.0 out of 5.0 by Traveller31 Always comfortable and clean
I stay at this Candlewood quite often and it is always clean, comfortable and in great location.
Usually have a dog with me and the pet fees are reasonable and full kitchen helps avoid eating out all the time.
Staff is friendly, recognize I am IHG member and Provide a welcome bag with treats and bottled water. Also love spinning the wheel. :-)
November 21, 2013