Rated 4.4 out of 5 by 89
Rated 5.0 out of 5.0 by pal4 Very clean. Comfortable
Great stay for a great price on weekends. Everything was very clean. Plenty of room.
October 20, 2014
Rated 3.0 out of 5.0 by JAPL Good Price
This hotel is a good price for the Chicago area, but it is not the greatest place, however they do have kitchens in the rooms which is nice for tea and coffee making.
October 11, 2014
Rated 1.0 out of 5.0 by SABH If cleanliness and service is important, read this review.
My wife and I stay at Candlewood Suites on a regular basis; about five weeks per year. Horrible experience and stay. The hallways were dirty and the hotel had a stink to it. The first room we were checked into was dirty, connected to another tenant's room, and the bathroom had black mold in the tub lining. As a result, they moved us to a room on first floor, which is non-smoking. It was cleaner than the other, but still dirty. We stayed for 8 days/7 nights. Midway through our stay, our toilet overflowed after flushing a "kleenex" down. There was no plunger so the bathroom was filled with sewer water by the time "we" plunged the toilet. The hotel staff did not even offer to clean our unit/bathroom after. The staff used a dirty mop to get the water up and tracked it through the kitchen in our unit. It was disgusting and was never cleaned. We had to sleep in this unit for a few more nights; awful! Our neighbor was smoking in the unit next to us. We reported it and the worker called management as it was obvious with smoke filled in the hallway and our unit. Nine out of ten times we went to the front desk needing assistance, there was no customer rep available. The phone to ring them was not at the desk but by the entry way. Most of the time, we saw they were behind a wall, sometimes just on their headphones. The staff was very unknowledged in how to assist us; of which I directed them a few times on how to do something just knowing from our previous Candlewood stays. Pay the extra money and stay at one of the many hotels just down the street.
October 9, 2014