Rated 4.5 out of 5 by 11
Rated 5.0 out of 5.0 by MaStern Staff on duty
The staff at the hotel was very helpful and accommodating. Often I arrived after 11PM, but my room was always available and the desk clerks greeted me by name. I stayed several days for several weeks in a row and always encountered enthusiastic and helpful desk clerks.
April 22, 2013
Rated 4.0 out of 5.0 by Louielouie2000 Candlewood stay
I'm not sure on your multiple night stay policy, but I understand not completly cleaning the room for each day. I can also understand not changing out the sheets everyday too, but I just think it would have been nicer if at least the beds were made on a daily basis.
Other than that my stay at Candlewood hotel this time and previous times have been good.
January 18, 2013
Rated 4.0 out of 5.0 by lorimick Some issues
The heating unit in our room was apparently not configured for winter use, but still set on summer use. That meant whenever we turned the heat on, the A/C also kicked in. The result was the unit fighting with itself well after midnight, and again in the very early hours of the morning, making a horribly loud grinding sound and we eventually had to turn off the heat in the room. Since it was in the low 20's outside, our room got cold quickly. The front desk did bring us extra blankets, and they sent a maintenance person to fix the unit at a reasonable hour later in the morning.
The remote control was not working, we had to get a new one from the front desk.
The room was great otherwise, and the staff was very nice about letting us have a late check out on the morning of our departure, to accommodate the weather problems we encountered.
January 6, 2013