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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    81%
    Recommend This Property

    Overall Experience

    4.1

    based on 73 reviews
    81%
    Recommend This Property

    Ratings Breakdown

    73reviews

    • 5 Stars
      46
    • 4 Stars
      11
    • 3 Stars
      3
    • 2 Stars
      4
    • 1 Stars
      9

    Disgusted

    By

    February 17, 2015

    club

    I am very upset with several things:
    1. Freezing cold draft from window and window casing.
    2. Remote control did not work, replaced with different remote and it still did not work.
    3. In order to get the jets turned on in the hot tub, you must go to the front desk and ask for them to be turned on. This is very inconvenient when you are already in the hot tub. So I had to get out, go to the front desk and ask for the jets to be turned on.
    4. Refrigerator/freezer made very loud and clunking noises in the middle of the night.
    5. I could hear the guests next to us going to the bathroom, showering and flushing.
    6. Pet deposit is non-refundable so really it should be considered a fee/charge and it should be based on the size/type of pet. $75.00 is an outrageous charge.
    7. There is no breakfast service or restaurant for the convenience of guest.
    8. The pool was freezing cold.
    9. The staff simply did not care.
    10. Uncomfortable beds.
    I will not recommend this place nor ever stay at one again.

    Posted byHotelStaff
    February 19, 2015
    Dear Kalfit01, We're so sorry to hear your stay with us was less than satisfactory. Thank you for taking the time to share your experience! We do, very much, appreciate our IHG Rewards Club Members. I wanted to respond to your concerns. Please know that we have addressed the maintenance concerns you've mentioned. We want our guests to be as comfortable as possible, and hope to have you back very soon, so we can have the opportunity to do a better job. Thanks again, and have a great day!
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    Staff is always great. Heater in room 411 is LOUD.

    By

    February 10, 2015

    platinumelite

    Hotel and rooms are always very clean and tidy.

    Staff here is probably some of the friendliest throughout my stays in Midwest.

    Heater in 411 shakes, rattles, and rolls every time it fires up. To the staff, sorry I forgot to mention this before I left. Hopefully this helps to have someone take a look at it.

    Will always come back in future. One rattling heater working overtime during a 4 degree night does not ruin all the great stays I have had here.

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    Clean quiet room.

    By

    February 06, 2015

    platinumelite

    Overall, great stay for 2 nights. It served me very well for what I was wanting.

    Posted byHotelStaff
    February 07, 2015
    Dear Willie63, Thanks so much for taking the time to share your experience with us from your stay at our hotel! I'm glad we lived up to your expectations of what Candlewood Suites should be. We hope to see you again very soon!
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    Great place to stay

    By

    January 28, 2015

    platinumelite

    I like the kitchenette and large desk area for working. Staff was really great!

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