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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    80%
    Recommend This Property

    Overall Experience

    4.1

    based on 76 reviews
    80%
    Recommend This Property

    Ratings Breakdown

    76reviews

    • 5 Stars
      47
    • 4 Stars
      12
    • 3 Stars
      3
    • 2 Stars
      5
    • 1 Stars
      9

    Room was fair

    By

    March 21, 2015

    club

    My overall view of my stay is fair. The cupboard in the lobby to get snacks was very poorly stocked. No water for purchase and snacks not a lot of variety. The coffee pot in our room was disgusting. It had black dry pieces of something in the place where you put the water to make coffee. The ice machine in our refrigerator didn't work and the hotel receptionist didn't have a container to put ice in from the snack area she used a plastic bag. I won't stay at this hotel again not for what they charge to stay there. No a good experience!!!!

    Posted byHotelStaff
    March 24, 2015
    Dear londonlover56, Thanks for your valuable feedback about your stay at our hotel as this will give us an opportunity to overview and correct things. Please accept our sincere apologies.
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    Great Support

    By

    March 16, 2015

    I was forced to stay in town due to my wallet and passport being stolen. Thankfully my wife had a credit card to make the reservation. The next day we were going to check out and go home since the police had found nothing when a phone call came in and someone had found my passport!
    The front desk was so helpful letting us check out much later than planned and we returned home knowing that they were our partners.
    Thanks!

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    Great Service

    By

    March 08, 2015

    platinumelite

    Staff is very professional, really enjoyed a good night sleep. Units are very clean and updated!!

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    Disgusted

    By

    February 17, 2015

    club

    I am very upset with several things:
    1. Freezing cold draft from window and window casing.
    2. Remote control did not work, replaced with different remote and it still did not work.
    3. In order to get the jets turned on in the hot tub, you must go to the front desk and ask for them to be turned on. This is very inconvenient when you are already in the hot tub. So I had to get out, go to the front desk and ask for the jets to be turned on.
    4. Refrigerator/freezer made very loud and clunking noises in the middle of the night.
    5. I could hear the guests next to us going to the bathroom, showering and flushing.
    6. Pet deposit is non-refundable so really it should be considered a fee/charge and it should be based on the size/type of pet. $75.00 is an outrageous charge.
    7. There is no breakfast service or restaurant for the convenience of guest.
    8. The pool was freezing cold.
    9. The staff simply did not care.
    10. Uncomfortable beds.
    I will not recommend this place nor ever stay at one again.

    Posted byHotelStaff
    February 19, 2015
    Dear Kalfit01, We're so sorry to hear your stay with us was less than satisfactory. Thank you for taking the time to share your experience! We do, very much, appreciate our IHG Rewards Club Members. I wanted to respond to your concerns. Please know that we have addressed the maintenance concerns you've mentioned. We want our guests to be as comfortable as possible, and hope to have you back very soon, so we can have the opportunity to do a better job. Thanks again, and have a great day!
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