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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    80%
    Recommend This Property

    Overall Experience

    4.1

    based on 82 reviews
    80%
    Recommend This Property

    Ratings Breakdown

    82reviews

    • 5 Stars
      51
    • 4 Stars
      12
    • 3 Stars
      4
    • 2 Stars
      5
    • 1 Stars
      10

    Nice Place, Friendly Staff

    By

    April 17, 2015

    Nice clean hotel. Room are very nice. Bed and pillows are great. Staff is very friendly and courteous.

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    Great service, nice clean room.

    By

    April 15, 2015

    club

    Excellent service, very clean rooms. Comfortable bed, very spacious

    Posted byHotelStaff
    April 16, 2015
    Cowboyz41, We want to thank you for using Candlewood Suites for your lodging needs and liked your stay with us. Please keeps us in mind next time you visit the area. We appreciate your patronage and business.
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    Hotel Stay

    By

    April 09, 2015

    I found the hotel very comforting, excellent pillows and how roomy my room was. Liked the ideal you could make your own ice cubes. Kitchen area had everything you needed to cook and prepare your meal. Excellent ideal really thought that was amazing.

    Posted byHotelStaff
    April 10, 2015
    Dear sheley1, We are truly thrilled and excited you were so happy with your stay at Candlewood Suites. We have built our hotels with guest satisfaction in mind. Please visit us again whenever in the Waterloo area and we appreciate your business.
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    Terrible place

    By

    April 08, 2015

    club

    Opened cupboard to get a glass and there was food crumbs all over in there. The shower had dark stuff that looks like the beginning of mold. The bathroom was dirty in the corners and nasty under the stool. The pool was ice cold and the hot tub too hot to get into. Forgot something in the room and called 45 min after we left and had to hound them 2 days to find it and tell me they had it for me to pick up. I would stay at a cheaper location and probably have a better experience for this kind of money

    Posted byHotelStaff
    April 10, 2015
    Dear Gqhco06 , We are sincerely apologetic about your experience at our hotel and we take your comment as a learning experience for any negligence on the hotel behalf. You are always welcome to stay at our hotel hoping you to have a better experience.
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