Rated 3.9 out of 5 by 21
Rated 5.0 out of 5.0 by FEMA Opie Awesome rooms and staff
Great place to stay, The staff will bend over backwards to make your stay enjoyable.
February 28, 2014
Rated 1.0 out of 5.0 by D.F. Less than the best
A very unfavorable stay at this Candlewood Suites in Waterloo, Iowa. No extra blankets available when it was appx. 20 below zero with the wind chill factor. I was issued a handicapped room, which I did not need. First floor room was extremely cold. Utensils and dinnerware and were dirty. Minimal toiletries, ie. one bar of soap and shampoo. Exercise room hamper was soiled. Two towels available, which were stained. When I asked a staff member for a standard size envelope to place my bill in, I was informed that I could walk across the street and purchase one for ten cents at a local store. with the exception of one very helpful female staff member on evening shift, the other employees were unprofessional in their appearance and demeanor Common area/lobby lacked basic furnishings, such as a table, and was in need of at least a vacuum. Clock radio for myself and coworkers were set to incorrect time. Even small details make a big difference. A very unpleasant experience.
February 3, 2014
Rated 4.0 out of 5.0 by Laney61 Good beds and pillows!
My friends and I take a trip every year at this time to start our Christmas shopping. Candlewood was right across the street from the Crossroads Mall and lots of different places to eat! It was very convenient.
November 6, 2013