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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    98%
    Recommend This Property

    Overall Experience

    4.7

    based on 137 reviews
    98%
    Recommend This Property

    Ratings Breakdown

    137reviews

    • 5 Stars
      108
    • 4 Stars
      21
    • 3 Stars
      3
    • 2 Stars
      2
    • 1 Stars
      3

    Clean, great service

    By

    May 07, 2015

    club

    Staff was great, rooms were clean, bed was comfortable. It was different as it is for extended stay customers so for example you had to bring your own towels downstairs before you got new ones but overall it was great.
    We went for my son's Navy graduation so we were able to take a shuttle there, which was very convenient. Close to Chicago too, about an hour. There was also a gazebo and two gas grills that are complimentary, which was great to celebrate my nephews birthday as well. Would use Candlewood again!

    Posted byHotelStaff
    May 13, 2015
    Dear Sue, It was a pleasure having you and your family stay with us. I hope that the party went well for your nephew and that you were able to spend some quality time with your son. We hope that you will visit us again should you find yourself in the Waukegan area. Best regards, Amy Dow Operations Manager
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    Great staff

    By

    April 29, 2015

    platinumelite

    OUR STAY WAS MADE BETTER BY THE FRIENDLY AND HELPFUL STAFF. WHEN WE NEEDED EXTRA ITEMS THEY WERE MORE THAN HELPFUL. WHEN DIRECTIONS WERE NEEDED THEY KNEW EXACTLY HOW TO GET US WHERE WE WERE GOING. WILL DEFINITELY STAY HERE AGAIN WHENEVER WE ARE IN THE AREA.

    Posted byHotelStaff
    April 30, 2015
    Dear Heynie68, Thank you for being a loyal IHG Platinum member and choosing to stay at the Candlewood Suites Waukegan. I am delighted to hear that you found my staff to be friendly and helpful. I will be sure to convey your praise with them. We look forward to having you stay with us again. Best regards, Amy Dow Operations Manager
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    Very nice

    By

    April 26, 2015

    Really enjoyed our stay at Candlewood Suites. Would definitely stay again and will look for one next time I travel. The front desk lady was very helpful and friendly.

    The beds are amazingly comfortable, my daughter and I slept better than at home and their pillows...would love to have at home.

    Only thing we would have liked was a waste basket in the bathroom. Minor inconvenience compared to everything else. Wasn't any coffee in our room and didn't know that the coffee in the store area was complimentary.

    Overall a wonderful stay and would definitely recommend to everyone.

    Posted byHotelStaff
    April 30, 2015
    Dear Grandma Sam, Thank you for your 5 star review. We are happy to hear that you loved our beds and were able to get a good nights sleep. I'm sorry to hear that the wastebasket was missing in the cabinet under the sink in the washroom, I will be sure to look into that. We hope that you will choose to stay with us again the next time that you are in the Waukegan area. Best regards, Amy Dow Operations Manager
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    Staff went above and beyond the entire 7 months I was there.

    By

    April 23, 2015

    platinumelite

    The staff from the CSR's behind the desk, to sales, to housekeeping and maintenance were exemplary. The only problem I had the entire 7 month stay was an issue with the toilet continuing to run and my air conditioner was making a loud noise. Both issues were taken care of immediately.

    I would absolutely stay there again and recommend it to my friends and family.

    Posted byHotelStaff
    April 27, 2015
    Dear Larry, It was a great pleasure having you stay with us. You will be greatly missed. We hope that you will once again need to stay in the Waukegan area. Thank you for your loyalty and business. Warm regards, Amy Dow Operations Manager
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