Rated 4.4 out of 5 by 105
Rated 4.0 out of 5.0 by AMC Visitor Very Pleasant Stay
Our stay at this hotel was very pleasant and relaxing. It was very convenient to the interstate and nearby restaurants and stores. The hotel staff was very friendly and the rooms were clean. They had a very nice sized pool for our kids to enjoy in the evening. The breakfast was average, but fully stocked at all times. It was very comfortable and the location was in a very safe area.
July 29, 2014
Rated 5.0 out of 5.0 by BethB01 Great Service
Stayed at this hotel for a Wedding. Great service, very nice rooms. All round great stay.
July 23, 2014
Rated 5.0 out of 5.0 by gkigk beds were comfy, staff was great
The beds were great -pillows were the best had in a long time at a hotel. we could have pitched a tent in the middle of our room it was so big. Breakfast - they were nice enough to let us eat a little earlier due to needing to leave early. It provided the comfort we needed. Nice and clean. Had everything we needed was only 6 minute to the Rec plex . Starbucks was just around the corner. one of the nicest places stayed in the area!
July 17, 2014
Rated 5.0 out of 5.0 by Ken1223 Breakfast was unappealing
Loved to property but the breakfast selection was extremely poor. I poured an orange juice and it was mostly water. Tried apple and the same thing. The breakfast food looked unappetizing so I left and ate breakfast down the street.
July 16, 2014
Rated 5.0 out of 5.0 by kasto Pleasant Stay
I was very pleased with my stay. The Hotel lobby, breakfast area and my room were all very clean. The front desk staff and breakfast area staff were friendly and helpful. The room did not smell like overpowering cleaning solvents but was still fresh and clean and airy. Great place to stay. Would definitely stay there again.
July 15, 2014
Rated 2.0 out of 5.0 by df209 Dale
Overall room condition was OK but the value isn't there. Breakfast starts at 6:30 AM which is thirty minutes later that other hotels I have stayed at and does not work for my schedule. As such, I have to eat out. The happy hour has been eliminated and the TV remote did not work. For the price paid, (Which is about twice what I spend at some comparable hotels at other locations), it simply is not worth it and I will be looking for another hotel when traveling to Pleasant Prairie/Kenosha in the future.
July 14, 2014
Rated 3.0 out of 5.0 by Wisconsin Visitor Wedding
We were told the breakfast was from 6 to 10 am and the staff wanted to close it at 9 am before everyone in our party had eaten.
July 12, 2014
Rated 1.0 out of 5.0 by Corporate rate44 Great hotel TERRIBLE staff
The hotel itself was great..clean updated modern rooms, decent breakfast, perfect location, well kept grounds and close to lots of dining and entertainment HOWEVER the staff left a bad taste in my mouth...specifically the front desk. All other staff I encountered were very friendly and professional but the front desk clerks were very very rude and totally unpfofessional! One of them (LINDA) even claimed to be a manager...REALLY?!! Her and DAWN were so unprofessional I WILL be escalating this matter up to the corporate level. So in closing would I stay here again/recommend to others yes ONLY if I NEVER EVER EVER have to deal with LINDA or DAWN again.
July 9, 2014
Rated 4.0 out of 5.0 Just OK
Staff friendliness average, the breakfast selection average when it was available as trays were usually empty.
July 8, 2014
Rated 5.0 out of 5.0 by Wisfats Relaxing, Comfortable, and wonderful service.
We had an extremely relaxing and comfortable stay. This hotel is clean and offers many amenities, including a very nice pool and exercise area. The staff was extremely friendly and warm. We will definitely stay here again!
July 8, 2014
Rated 5.0 out of 5.0 by reggie17 Great service
Wonderful stay, will stay again!
Great location. Staff was very friendly.
July 8, 2014
Rated 5.0 out of 5.0 by barb60 wonderful hotel
Slept like a baby - the mattress was wonderful - pillows were good too. Staff were all fantastic - very helpful with directions in how to get to the Farmer's Market - recommended places to eat and the food was awesome. I will certainly stay there again!
July 7, 2014
Rated 5.0 out of 5.0 by MBML94 our stay
Truly enjoyed our stay. Were here last year and plan to
come again next year. Staff was very friendly and helpful. Food was good. Room was very spacious and
bed very comfortable. Location was excellent for what
we were in town for.
July 2, 2014
Rated 5.0 out of 5.0 by OnTheRoadGal Great Value
I will definitely stay here again. Beautiful clean room. Friendly accommodating staff. Super convenient location.
June 25, 2014
Rated 5.0 out of 5.0 by PghTom Hospitality and Service - Excels
The staff was always cheerful and helpful - never hesitating to help guests meet their needs. I stayed there for weeks, and so I observed most of the staff and many guests (coming and goings) and it was the same, never faltering in their pursuit of high quality customer service.
Rooms were very clean, AC/Heat unit control was very good - did not need to run 24/7 as in some hotels - maintained my desired setting with minimal running (if at all). Therefore one of the quietest rooms possible.
June 18, 2014
Rated 1.0 out of 5.0 by roadwarrior6220 Kyle at front desk - rude, obnoxious and aweful!
Kyle at front desk - not accommodating, he complained about doing his job. Check in process took 1/2 hour. I felt as I was an inconvenience to him. Not recognized as IHG member. Was told my points don't count when I travel for business. Over all VERY poor customer service.
June 15, 2014
Rated 4.0 out of 5.0 by Greff1970 Gorgeous Room!
We stayed at this property on a Friday night. We attended a wedding just down the road. It was a very nice place to stay. The room was big, clean and well furnished. The bed was comfortable. The linen was excellent. Bathroom was a decent size and clean. Breakfast was pretty good. But could use a little more variety (toppings for plain oatmeal, waffles, omellettes?) Otherwise wonderful stay!
June 10, 2014
Rated 5.0 out of 5.0 by blondtw Comfortable
Room and stay was good. We have a service dog and it is a no pet hotel. The manager heard the dog and knocked on our door and was pretty abrupt asking if it was a service dog and if I'd announced that upon check in. Once he verified my story with the front desk, then he was very polite. Don't think it's good to judge someone guilty before finding out the answer.
June 6, 2014
Rated 4.0 out of 5.0 by Forever Pita Great breakfast and frienly crew.
Any problems I had and brought to the attention of the staff was acted upon quickly. Will be willing to return for a relaxing time.
June 3, 2014
Rated 3.0 out of 5.0 by Yecats Watch the tricky billing
I reserved three rooms ahead of time and informed them I would be paying cash when I checked in. Not only did they preauthorize the rooms and take the money all out of my bank account the morning of my check in, but they charged another 10% on each room for "incidentals" even though I told them I wouldn't have any. My mother paid for the third room herself when she checked in too, so I am now waiting possibly ten days to have the third room refunded to my account, as well as all the xtra 10% on all three rooms!! I used a debit card, so this all came out of my checking account and I was NOT told ahead of time. Lucky for me I didn't bounce any checks because I surely could have. Not a good business practice and certainly a worse practice not to tell people.
May 29, 2014
Rated 5.0 out of 5.0 by kabota great service and great people
We liked it so much that we stayed there on our way back from our vacation
May 26, 2014
Rated 5.0 out of 5.0 by Kiwi92 Customer service
Linda at the front desk has been very helpful and we look forward to seeing her each time we stay.
May 25, 2014
Rated 5.0 out of 5.0 by Grammie2 great service and staff
We were in town for our granddaughter's skating event. There was a very large group skaters and families. The staff was always helpful and friendly, and the cleanliness was always great. The convenience of elevator, lounge and breakfast area were a plus for anyone with limited mobility I would definitely recommend this hotel.
May 15, 2014
Rated 5.0 out of 5.0 by Mile marker 22 Floor need cleaned
Our overall stay was very good. This property was recently updated and it very nice. Our only issue was that the carpet had hair and food items on the floor. I would recommend vacuuming the floor after someone leaves their room.. Overall a 9.5 out of 10.
May 13, 2014
Rated 5.0 out of 5.0 by Jenks29 Fabulous experience overall
I recently stayed for an overnight and the front desk was beyond friendly and helpful. Our rooms were large and clean and the pool are was great! We were extremely impressed by everything. Thank you!
May 12, 2014
Rated 5.0 out of 5.0 by DaveL444444 Clean, Comfortable and Secure. Worth the few dollars more.
We only stayed one night, in town for a company function.
Very clean and comfortable. The room was spacious, nicely appointed and modern.
The windows have black out drapes so it was nice and dark for sleeping. the hotel is a mile or more from the highway, so it's much quieter and darker than a "highway hotel". Nice.
The side and back doors were secure and locked at all times and you will need your key card to get in. Simple but nice to see working locks.
The room was very quiet, only the plumbing sound of the water being used in adjoining rooms keeps the sleep quality from being "excellent" but it was no problem, really.
The breakfast provided is much more than continental, but we just grabbed bagels and coffee on the way out. But everyone seemed to be enjoying the food and you could absolutely have breakfast there.
Because we were only there overnight we had limited (none really) interaction with the staff other than checking in, they were very nice.
I would absolutely recommend the hotel and stay here again.
May 8, 2014
Rated 5.0 out of 5.0 by Todd G Good Trip
Our stay went very well. We didn't have any issues. The staff took great care of us. Linda in particular did a great job of taking care of us both mornings!!!
Hotel is clean and quiet. Rooms are spacious and comfortable. Bed was enjoyable. Breakfast was great. My 8 year old son greatly enjoyed the pancake maker...he could do it himself.
May 7, 2014
Rated 5.0 out of 5.0 by Jeff56123 Perfect stay
Very nice clean room.Very quiet.Great breakfast!,,
April 30, 2014
Rated 5.0 out of 5.0 by susanne70 Front Desk Service excellent
I had reserved 2 rooms for 2 nights and 2 rooms for only one of those nights. The lady at the from desk managed to put our rooms next to each other (This was a family outing) which was exceptional, and has never happened to us before. She is the lady with the sholder length dark hair. She even remembered my name.
April 23, 2014
Rated 5.0 out of 5.0 by Adnilka Keep Coming Back!
I stay at this Holiday Inn Express twice a year with a scrapbooking group and would not go anywhere else! The staff is awesome! Dawn, Linda, Mike, Debbie, Julie, and anyone else I forgot to mention always go above and beyond to help us make the most of our get togethers! This Holiday Inn Express is our "Home Away from Home" and we look forward to staying there!
April 10, 2014