Rated 4.1 out of 5 by 109
Rated 5.0 out of 5.0 by Bright Eyes Great Service
The staff was very helpful and the overall experience was wonderful.
August 10, 2014
Rated 5.0 out of 5.0 by bob 66 nice stay
Stayed here for the iowa gas convention and the stay was very pleasant rooms were not brand new but very clean and in great condition..
August 5, 2014
Rated 1.0 out of 5.0 by Don't Stay! Dirty sheets and poor service
I usually never post comments of surveys. This is my very first. I stayed at this hotel for a professional conference. I have stayed in many Holiday Inns and in general have had positive experience and in many cases prefer staying at a Holiday Inn. However, my stay and experience at the Des Moines-Airport/Conf Center was not a good experience. I would never stay there again and would recommend against staying there.
The building is an old building with what looks to be many additions to the original building. The hallways are dark and narrow with very low ceilings. I was traveling alone for a conference and did not feel safe walking down the long and winding hallways.
The rooms are decent size and I appreciated that, but that is the extent of my appreciation for my hotel room. After a long day of travel and meetings, I looked forward to resting. I pulled back the sheets and immediately noticed short curly hairs on the bed, rumpled, already-slept-in-sheets (this was my first night in the room), what I could only guess was dried nasal mucus (also what my kids call boogers), and other unidentified debris in the bed. I immediately called the front desk. The hotel staff told me “I will let her know” and hung up on me. I waited for the front desk to call me back or have housekeeping knock on my room door to replace the sheets. Neither of those things happened in the 20 minutes I waited. I again called the front desk. They asked me what was in the bed. I listed the above items I noticed (I took photos of the items in the bed). The staff member told me it was probably house keeping’s hair. I asked her to explain the other items and the slept-in-sheets to me. She could not. She told me she would get back to me. Again after waiting another 10 minutes the front desk called me. She asked me if I was part of the professional conference staying at the hotel and when I confirmed that I was, she let me know they have a new room key for me and I should come and get the key. I wonder if I wasn’t with the conference group, if I would have gotten a new room…
When I arrived at the desk, she handed me the keys and offered free breakfast because “I have to give you something.” I assumed she meant she had to give me something because housekeeping failed to either knowingly or unknowingly replace the sheets. I was not given any type of apology for my inconvenience. On a minor item, the hotel does not provide hair conditioner. You have to call the front desk and pick up your hair conditioner.
These are things I have never run into at other hotels or Holiday Inns.
August 5, 2014
Rated 5.0 out of 5.0 by RoadAgent Another nice stay here
An enjoyable stay at this pet friendly property. Staff was very nice and helpful.
August 5, 2014
Rated 5.0 out of 5.0 by Marv50 Stay at Holiday Inn
Very nice room. Room was clean. Was quiet and bed was very comfortable.
August 4, 2014
Rated 5.0 out of 5.0 by junkman33 good room bad parking
we have been there 14 year a row for the gas show good overall place
August 4, 2014
Rated 5.0 out of 5.0 by dvpn Always a Pleasure
..to stay at this hotel. Janice and her staff go out of their way to make us feel like we are valued and comfortable. There are always small glitches with our show and this staff manages to work through them and accommodate us.
It is an older, currently being remodeled, hotel but it is Always clean
August 4, 2014
Rated 3.0 out of 5.0 by mibernar Close to the airport
The hotel is close to the air port, as the name suggests, but that's about it. There is no free breakfast, even though I booked for 6 adults, I was not informed prior to check in that there was no sofa bed.
Also there is no free breakfast, which was important to me, because I was on a road trip.
It's only a good deal, if you want to be close to air port
August 4, 2014
Rated 4.0 out of 5.0 by 195546 Mattress
Needs new more firm mattress. We rolled to center!
August 4, 2014
Rated 1.0 out of 5.0 by Rider99 Noisy and Hot TV's a problem
Spent two different nights there. If your room faces the atrium with the pool you hear kids playing in the pool until after 9PM. Very noisy and not restful at all. On my return a week later I was placed in the back building that does not have rooms facing the atrium. It was quiet, but the entire building had air conditioning problems. They apparently knew about this as when I mentioned it to one of the staff he said they were having problems. Spent the night sleeping on top of the bed trying to keep cool. Asked the front desk where the luggage cart was and was told they were out somewhere. This was 5:45AM. Front desk made no effort to help. Caught an incoming employee who knew where one was a led me to it. Very uncomfortable experience. TV goes out and takes about 5 seconds to display when you change channels.
July 30, 2014
Rated 4.0 out of 5.0 by BeagleCrazy Business trip
The staff was very courteous and attentive to me as the client. A minor mix-up with the room reservation was handled quickly and efficiently. They treat you well!
July 28, 2014
Rated 5.0 out of 5.0 by PHILLYMAC GREAT SERVICE AND LOCATION
GREAT LOCATION TO AIRPORT AND CITY SERVICES. VERY CLEAN AND MODERN.
July 25, 2014
Rated 2.0 out of 5.0 by Miata lover Under construction
This hotel apologized for the fact that it is under construction, but that did not do anything for current guests. It is sadly in need of updating. Our room was at a junction of two hallways and was apparently a meeting/conversation place. Loud guests, washing machines and ice machines all made sleeping difficult. Our room had a shampoo and a body lotion when we arrived. No conditioner and no sign to say if you need anything else please let us know. The best thing about this Holiday Inn was the staff who listened to our concerns and dealt with them as best they could.
July 16, 2014
Rated 5.0 out of 5.0 by TBA-SA #1 on my list of places to stay!
We've stayed here every summer for the last 6 years and have never been unhappy. The hotel is in a great location, the staff is awesome and very accommodating, the free shuttle is a huge perk. Lots of places to eat around the hotel if you want to eat out. The snack bar in the hotel has great food for a very reasonable price.
Would recommend this to everyone staying around the airport!
July 3, 2014
Rated 4.0 out of 5.0 by Muay Thai Mom Clean and comfortable room!
You provided a very comfortable and clean room ... exceeded my expectations. We will definately stay again!
July 3, 2014
Rated 5.0 out of 5.0 by wbteach Clean place and friendly
The hotel was easy to find.
The facility s clean and the employees were friendly and helpful. The dining station had an ample amount of selection and the prices were average for a hotel.
Staff were friendly and eager to help if needed.
June 28, 2014
Rated 3.0 out of 5.0 by Engstrand3 Great hotel- POOR management- expensive FOOD
The front desk ladies were always very nice- and one even went out of her way for us when we asked about the free breakfast on their website- they didn't have one. And their food was unreasonably overpriced! $8 for a plain waffle...and packaged syrup. She gave us our free ones since it was on the website- but the manager John? was a complete jerk about the WHOLE situation- even interrupting my husband 2 times when we were trying to explain- didnt look at us all and was VERY UNPROFESSIONAL- worst employee I've seen at a Holiday Inn so far!- We are gold elite members and spend an awful lot of time at Holiday Inn's and Express's--I thought that we were treated as if we were low life welfare people. Great place to stay, CLEAN, and fun to be at- would be here again except I will not eat there and expect anything from the management.
June 24, 2014
Rated 4.0 out of 5.0 by sasquatch555 Decent Hotel. Good location. Need updating
It's a decent place to stay. It needs updating I think. Wireless service didn't work outside of the room very well. No restaurant, gift shop with a grill doesn't count in my book. food prices were outrageous $10 for 3 pancakes. $10 hamburger. Close to Perkins and other eating establishments though.
June 23, 2014
Rated 1.0 out of 5.0 by TJOR Poor Service
While I truly enjoyed my visit to Des Moines, Iowa and found the majority of people there to be kind and welcoming - the staff at the Holiday Inn were the exception. They were hassled and unhappy. The shuttle driver was rude and actually lied about the service they provide - when I did finally convince her to take me just two miles down the road - I feared for my life with her driving skills - And Traffic in Des Moines is tame! The hotel itself is aging and unkept. The food was atrocious - just YUCK! If you are unlucky enough to have to stay here for more than one night to be close to the airport, rent a car - you'll want to get away.
June 20, 2014
Rated 4.0 out of 5.0 by guest2014-555 Stay
Decent hotel, good stay, bill was larger than the price I booked online.
June 19, 2014
Rated 4.0 out of 5.0 by AJD13 Conference Stay
I stayed at this hotel in June for a conference. The meeting facilities were good, had a little issue with the audio(not sure if it was the conference sponsors or the hotels fault).
The water pressure in the shower was very poor unless you enjoy burning all of your skin off. You had to have it on scalding hot to get pressure. The pillows were comfortable. The TV was nice but it was very slow in changing channels and would alter the brightness on its own.
June 16, 2014
Rated 4.0 out of 5.0 by Amy18 Nice place
This was a nice hotel. Our room smelt like it was previously a smoking room turned into a non-smoking room. The pool area is nice. The hotel offers a shuttle and restaurant. Right across the street from airport.
June 12, 2014
Rated 4.0 out of 5.0 by hols1 Good place to rest
Close to airport, close to restaurants, close to other shopping.
relaxing room breakfast could use some improvement however
would stay here again if ever back in town.
June 6, 2014
Rated 5.0 out of 5.0 by Piglet63 great service
I have always stayed at Holiday Inn's and have never (that I recall) been dissapointed!! They are alway friendly and very clean (which is very important).
June 3, 2014
Rated 4.0 out of 5.0 by derrick123 sometimes
Good stay. Hotel just need to take care of the ants in the bathroom. Other then that the hotel is wonderful.
June 1, 2014
Rated 5.0 out of 5.0 by Onegr8nurse I stay here often on business
Due to traveling for my job, I stay at this location quite every month. Front desk staff is very friendly and professional. The breakfast at the grill is always a great choice. The staff that works in the grill as well as housekeeping staff is always there to please with any requests I may have, Overall, great value and great experience every time I stay at this location.
May 30, 2014
Rated 5.0 out of 5.0 by gmagpa Very clean room and attentive staff
Excellent family accomodations. Clean. Safe. Poolside room was a problem for sleeping.
May 30, 2014
Rated 5.0 out of 5.0 by GAF57 Awesome stay
Everything was as good as it could be. The staff was excellent, very responsive, courteous and a joy to interact with. Keep it up!!
May 27, 2014
Rated 5.0 out of 5.0 by jo24 FRONT DESK
The people at the front desk could not be more helpful. I didn't realize that when I booked a room by the pool that it would actual on the border of the inside pool. I called the front desk and the lady couldn't be more accommodating switching my room to a quieter area within a few minutes. Great service is all you want after a day of traveling and that's what we got.
May 23, 2014
Rated 5.0 out of 5.0 by mrhocus Great visit
Came for the 2014 Abracorndabra convention, excellent hotel, my wife is wheelchair bound and our room was excellent. The staff made us feel at home and the people at the grill did everything to make us feel special. Will be back in 2015.
May 22, 2014