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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.5

    based on 93 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    93reviews

    • 5 Stars
      63
    • 4 Stars
      20
    • 3 Stars
      3
    • 2 Stars
      5
    • 1 Stars
      2

    Good Hotel

    By

    February 18, 2015

    platinumelite

    quiet clean comfortable I was entered in the dog show in the area and found this hotel to be a good choice. Just not alot of grassy area to walk the dog.

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    Great night away

    By

    February 12, 2015

    club

    We live local to hotel, just a nice place to get away to for a quick get away without the kids. Very friendly, very clean and comfortable. Easy access to restaurants, Mall. Will stay again

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    noisy

    By

    February 04, 2015

    Staff needs to be trained and have the ability to resolve all issue and communicate with managers in a timely manner when problems arise.

    Posted byHotelStaff
    February 09, 2015
    Thank you for staying and for this valuable feedback, I understand your disappointment as I feel the same way hearing about this issue that you encountered during your stay. I'm so sorry that you had to deal with this here at our hotel and please if you do come back here to our area please feel free to contact me directly. Susan
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    Great place to stay in West Springfield

    By

    January 28, 2015

    club

    This place has everything going for it. Comfortable beds, quiet rooms, friendly staff, snack facilities, and laundry (complementary!). In short, it has everything you need.

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