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Rated 4.2 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by Great Service The front Desk Staff Cindy and Nicole were exceptional and went above and beyond their duties to make are stay great. July 22, 2014
Rated 5.0 out of 5.0 nice choise it was our stop by between Niagara falss and Boston, and we liked this hotel, which equips with micro oven, big refrigerator, and comfortable beds. staff is very friendly, plus they have complementary laundry machine. July 20, 2014
Rated 5.0 out of 5.0 by Very nice place to stay. Been staying there for 5 years now. Great place with everything you need. Front desk is open 24/7 and that makes for no clock watching while vacationing or visiting family and old friends. Clean as a whistle. July 16, 2014
Rated 3.0 out of 5.0 by Service/Price ratio could be better It's a nice place to stay, but my personal experience was not so good as I was charged more that expected. I'm partly to blame, but I expected a customer accommodation from the manager. July 9, 2014
Rated 5.0 out of 5.0 by Candlewood Suites West Springfield Outstanding property!! Hotel staff was extremely friendly at check-in and check out. I would and will recommend this hotel to others. I always enjoy my stays at Candlewood suite properties I would recommend bringing your own pillow. I hate those small pillows. But it seems almost all hotels have switched to these. I'd like to see them switch back. Small pillows are NOT comfortable. July 9, 2014
Rated 2.0 out of 5.0 by Friendly staff but unattractive hotel This hotel hasn't got much to recommend it other than the courteous staff. Tired decor and double beds as opposed to queen-sized. July 7, 2014
Rated 5.0 out of 5.0 by will be the only place we stay when in this area clean, comfortable and takes the risk out of where to stay. This is a wonderful place with everything you need. Family friendly and great place to get the rest needed when on vacation or work... July 7, 2014
Rated 5.0 out of 5.0 by Late arrival - good experience Front desk staff was very helpful. Found my IHG member info on their own initiative. July 1, 2014
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