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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 106 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    106reviews

    • 5 Stars
      70
    • 4 Stars
      24
    • 3 Stars
      4
    • 2 Stars
      5
    • 1 Stars
      3

    Another great stay

    By

    April 23, 2015

    club

    This was our 4th visit to West Springfield Candlewood Suites. We have always had a great stay while we are there and its so convenient that you allow dogs. We travel with our dog quite a bit and it makes our travel experiences much easier.
    I would highly recommend this hotel to any one traveling for any reason. The staff is always friendly and helpful. We have never had a bad room experience and always felt safe in the parking lot when we come back to the hotel in the late evening.

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    Better than expected

    By

    April 22, 2015

    club

    We had a nice 2-night stay in a 2- double bed suite. Did not use the kitchen much, but it is well stocked with cookware and such so it would be possible to stay in for meals during a longer stay. There was a strong smell in the room -- something like fresh paint or off-gassing of man-made fabric. The windows open to let in a bit of fresh air. Everything was clean and comfortable. Noise level as expected -- more noise from neighbor's above. I always use earplugs while traveling so none of it bothered me.

    Staff was excellent -- nice, courteous, informative on check-in. They seem stretched -- not always around, but generally near enough to let you know that they would be available soon.

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    Hotel needs to be updated and improve on room service availability.

    By

    April 21, 2015

    club

    The rooms furniture and rug need to be updated. It smelled like mildew.

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    very comfortable room

    By

    April 13, 2015

    club

    I've been going to W.Springfield over the last 12 years and changed hotels about 2 years ago.
    The room is clean and has a nice kitchen area to cook or reheat any meals.

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