Rated 4.4 out of 5 by 56
Rated 5.0 out of 5.0 by Kc172 Great place and great service
Been staying at this location for 3 years to attend the BIGE. Always go back, great location and very friendly staff.
September 24, 2014
Rated 5.0 out of 5.0 by Brian2014 Another wonderful night
Candlewood Suites met or exceeded all of my expectations.
September 21, 2014
Rated 5.0 out of 5.0 by MarSt Great Staff
I can't say enough about the staff...they were friendly, very helpful and always had a smile. The room was clean and comfortable.
September 17, 2014
Rated 5.0 out of 5.0 by Sark53 Candlewood Suites - West Springfield
Stayed there last weekend while attending the Big E. A very nice and convenient place to stay; staff was very courteous and the rooms were comfortable. Pool area was very nice and welcome at the end fo the day. Dryers provided allowed you to dry your wet bathing suit after use.
September 17, 2014
Rated 5.0 out of 5.0 by Max&Jack Better than expected
Was impressed with the accommodations given the cost of staying at this hotel. Will definitely stay here again when in the New England area.
September 16, 2014
Rated 1.0 out of 5.0 by Nofanofthishotel Never Again!
Room had a foul odor, sheets were full of pills and the noise from other rooms quite evident. There was a hostile guest at the front desk who was told to keep the noise down in his room and he ranted for about 10 minutes to the front desk person, who handled him well but not a very very "desirable" guest. He should have been asked to leave, or I should have asked for a full refund and stayed elsewhere.
September 10, 2014
Rated 5.0 out of 5.0 by milkmom will use this hotel again
rooms are clean and comfortable. nice to have full size fridge and stovetop. staff was very friendly and helpful. will definately use again
September 3, 2014
Rated 4.0 out of 5.0 by imelissa1 Nice hotel. Pool could use some work.
We stayed at Candlewood due to it's proximity to Six Flags and it having an in-door pool. While it was easy to get to from the park, the pool was unfortunate. It was over-run by a group of young children (screaming, splashing, diving) and the room for the pool was too small. Every noise was amplified and there was no one making sure the rules were being followed (of course, I would have expected the parents).
Other than that, the common areas were clean, the staff was friendly and the suite was just what we expected. We would stay at another Candlewood, but, not this one. My two small children LOVE the pool and we don't want to have to go to the boiler room in the basement to enjoy it.
August 28, 2014