Rated 3.5 out of 5 by 106
Rated 5.0 out of 5.0 by Malinda Super comfortable bed and pillows
Very satisfied overall with this hotel. Was very easy to get a room overnight. Staff was very friendly, hotel was easy to get to, very clean. Bed was very comfortable. We slept well. Would definitely stay here again - highly recommended. One of the nicest hotels we've ever stayed at.
September 1, 2014
Rated 4.0 out of 5.0 by buldozer No wake up call
Requested a wake up call from the front desk and it never came!
August 24, 2014
Rated 3.0 out of 5.0 by Gar_ Holiday Inn Ft. Worth I-20
Basic hotel, no upgrades for rewards members, very small rooms, better Holiday Inns in the area.
August 23, 2014
Rated 5.0 out of 5.0 by Cascadewarrior .
Great service provided by the front desk staff....
August 22, 2014
Rated 5.0 out of 5.0 by TCU family Great service
Overall condition of property is good, easy to access and central to the area including university.
August 20, 2014
Rated 5.0 out of 5.0 by Msrj Nice location and rooms
Hotel was very nice and rooms are nice and clean. Appreciate the hotel Ambience as well.
August 18, 2014
Rated 5.0 out of 5.0 by bigdog84 Quiet weekend geetaway
The staff was very friendly and helpful.the facilities were clean and safe and the location was good for shopping, dining and entertainment. Breakfast was fresh and well maintained both mornings.
August 14, 2014
Rated 4.0 out of 5.0 by LongJumper Friendly, accomodating staff members.
Staff went the extra mile to make our stay as comfortable and enjoyable as possible. They were very willing and accomodating while fulfilling our request for additional bedding.
August 13, 2014
Rated 4.0 out of 5.0 by macop444 A nice place to stay with a few issues
The hotel overall was a very nice place and in a great location. I was disappointed that in this day and age of technology, there were zero USB outlets in the room to charge any of our devices.
I am not a big fan of the super soft pillows and do not like that if I'm going to be able to fall asleep, I will ultimately have to bring my own. But I know this is my own personal issue.
The water pressure in the shower wasn't very strong at all. I felt like it was just a sprinkle mist and it took a while to rinse out my hair.
This hotel was also listed as one that will give you a discounted rate if you are staying because you will be touring the TCU campus. When I looked online at their webpage and then called to book the reservation, there was absolutely no discount or change in the rate.
August 8, 2014
Rated 4.0 out of 5.0 by SPrincess Great staff and customer service
The staff is very good. Our TV didn't work, but they quickly moved us to another room. The hallways were warm.
August 4, 2014
Rated 5.0 out of 5.0 by Yossie Great Service
Super fast check in. Slept in and completely missed breakfast. The nice gentleman at front desk graciously offered to have coffee, juice, cereal and muffin/toast for me. Appreciated all of that, since I had a long day of conference ahead of me.
July 24, 2014
Rated 1.0 out of 5.0 by musiime toilet being blocked
toilet blocked several times and hotel site have handy man to unblock toilets
July 19, 2014
Rated 1.0 out of 5.0 by dj48 !st. Time BAD Stay
Was easy to get to. Like location.
Hall-ways, was Hot and smelled!
Elevators was Hot, too!
Nasty inside of windows, in our room.
Felt uncomfortable with lady in plain cloths and headband on, going in and out of rooms, eyeballing me, every time see saw, me. was afraid of leaving room.
WILL NOT BE GOING BACK!!!!!!!!!!!!!!!!
July 10, 2014
Rated 3.0 out of 5.0 by JRoseS Don't stay here if you want television!
If you want to kick back and relax to a good movie or television show, this Holiday Inn is NOT for you! They use Dish TV and the set up is VERY confusing!!! Just when you think you have it down, the station changes and now it's in Spanish only! Also, there is no option to purchase a movie. I have stayed here several times and encountered this annoying problem every time! Otherwise.... It's a great place to stay :)
July 9, 2014
Rated 4.0 out of 5.0 by Monger Good night's rest
Enjoyable stay and great location with easy access to all Fort Worth and West Metroplex locations.
July 9, 2014
Rated 5.0 out of 5.0 by Cityguy1955 Great !
Great service by staff, very friendly and helpful. Keep up the good work. Thanks
July 7, 2014
Rated 4.0 out of 5.0 by Nnurse1 Roach and noise level
My husband found a small roach in the bathroom and disposed of it. Probably coming in from the construction out front. Forgot to tell someone before we left.
The noise level was not good kids jumping and stomping in room above us or next to us. So many kids in pool we did not use it. I know you cant control this people have children. I have raised mine and like peace ad quiet.We did look forward to sitting by the pool and having a quiet evening Oh Well. I wish IHG would think about having all adult hotels or split hotels with same anemities on each side. Love the service and friendliness and the breakfast.
July 5, 2014
Rated 4.0 out of 5.0 by Gracie225 Excellent Service
We loved this hotel and plan to stay again. The staff (Junior) was exceptional.
The only problem we had was the the mattresses were not that comfortable. With that being said both people staying had finicky backs, but we did wake up sore.
Very convenient - had an IHOP and Saltgrass within walking distance.
There was some construction nearby, but it didn't bother us.
July 3, 2014
Rated 5.0 out of 5.0 by Cityguy1955 Great Hotel
Although the front desk clerks were awesome, the rooms clean and comfortable , I find my only concerns was the attitude of the breakfast lady, didn't seem like she wanted to be there, snatch my empty plate, didn't interact with the guests, so almost to the point of being rude. Thanks
June 30, 2014
Rated 4.0 out of 5.0 by Lyra Maintenance Problems
The staff at this hotel is awesome, always. However, the maintenance is not so good. Last time the problem was with a shower head, this time the bathroom handle kept coming off in our hand. The breakfast is also superb. But it comes down to maintenance. sigh....
June 24, 2014
Rated 5.0 out of 5.0 Layover on Medical Return Trip
Traveling from Harrisonburg, VA to San Angelo, TX. On short notice, we had to have "Handicap Accessible" rooms. Spent one night In Knoxville, TN, and one in Memphis, TN. The Motel in Dallas was the best of the stops. The IH maps and directions were perfect. The receptionist at the desk was great. Her personality was true Texan. Superior!!!! The breakfast was all that anyone could dream about. .We traveled 1,510 miles, with three motel stops, all at HI. I have already booked three more nights, this time for a little relaxation, with HI and plan to use them every time I travel.
June 24, 2014
Rated 1.0 out of 5.0 by lizzard32 Terrible Hotel
This was just horrible. I came to relax and get sleep but I got neither. There is construction in front of the building and no one told me. The construction will wake you up at 6 am every morning. I spent way to much money to have such a terrible time!!
June 23, 2014
Rated 4.0 out of 5.0 by Dormi2057 Good Location good service
The location was close to my business meetings. I had other rooms for traveling students and most commented on the good service.
June 21, 2014
Rated 1.0 out of 5.0 by travelpro2008 Not what I am used to from HI Express
A friend and I stayed at the hotel over Father's Day weekend. We arrived and checked into our room late in the evening. We went to the room and the hallway appeared to have a leak as there was a fan blowing down the hall and it smelt like mildew. We went into the room and the air conditioner was not working. I went to the front desk and requested another room. The attendant moved us to another room. However, he did ask if he could sell the room to someone else and I responded that I would not as the A/C did not work.
We left early the next morning. When we came back to the room late in the evening we noticed the door was open. We verified that nothing had been removed from the room. We closed the door and checked to ensure it locked from the outside and to our dismay if we simply pushed on the door it opened. The door lock was broken and was not engaging. We went down to the front desk and explained the situation and they again offered to move us. We declined as we could lock the room if we were inside with the deadbolt.
We left the next day. I travel and consistently stay at HI Express hotels. I was very disappointed with my stay at this HI Express.
June 19, 2014
Rated 5.0 out of 5.0 by turq33 so relaxing and great manager
I would have to say this the best hotel i have ever stayed at it was peaceful , loved the breakfast and yhe hot cookies in the afternoon. The staff was absolutely great and welcoming! ! Therewas always someone at the front desk when i came by. The rooms where very clean beds we absolutely comfortable. The stay was great i have recommended this place to some of my family who will be coming to texas next week. Manager and staff was great.
June 17, 2014
Rated 2.0 out of 5.0 by AH28 Friendly staff, terrible hotel.
My family and I stayed here for a long weekend. The first room they gave us had a door that did not lock. Management quickly gave us another room, in that room, the door locked about 50% of the time. We were constantly double checking it to make sure that we didn't go off and leave our room unlocked. The room itself was very clean, but unbelievably humid and musty smelling. The cleaning crew did not clean our room on one of the three days we stayed there, despite the fact that we were out all day. My husband could access the WiFi, but no one else in the family could. The staff was very friendly, and tried to correct things when they could, but eventually, we got tired of complaining and just gave up. I have to say the hotel itself was very clean, no complaints there. But we will not be back.
June 11, 2014
Rated 5.0 out of 5.0 by sharon1083 Great Service
The room and bathroom were very clean. The staff was very friendly and helpful.
June 10, 2014
Rated 3.0 out of 5.0 by Gail12000 Internet
The internet router in this hotel had a problem with Apple products. It would not allow sign on, and produced a message about allowing cookies, even though cookies were allowed in my browser. There is a work around, but only a few of the desk personnel knew of it. The manager on duty on the weekend was unaware of the work around. This was infuriating. The staff should take the initiative to provide a written document detailing the work around. And, they should fix their internet connection. Screening out all IPads and IPhones is a problem.
June 4, 2014
Rated 1.0 out of 5.0 by Larry F. Problem with front desk personnel .
I have always been satisfied with HI Express accommodations and service personnel but the Fort Worth location was a poor example.
The front desk service person was extremely distracted. So much so the room number written on the key folder was not legible and he even had to refer to the sign in form to read it back to me.
I understand TV service being down, but calling the front desk twice with the ringer finally disconnecting, I guess from being ignored, was unacceptable.
I assume the internet connection must have been down as well or overloaded from guests seeking entertainment.
Again, front desk was extremely poor. So much so the short stay was very bad.
Fortunately, I have not encountered this with other locations. Had this been the first it very definitely would have been my last.
June 1, 2014
Rated 4.0 out of 5.0 by norma1970 Better Stay
Last time I stayed I was not happy. This time was much better. Air didn't cool very well but I explained to Rose at desk on my way out and she was GREAT. She was very nice when we checked in and out! Great customer service for Rose.
May 28, 2014