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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    Recommend This Property

    Overall Experience


    based on 115 reviews
    Recommend This Property

    Ratings Breakdown


    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Stars

    Friendly, set up with extras for guest convenience


    June 26, 2015

    Extra coffee bags and creamer cups (free) in lobby, loaned an extension cord o/n, staff was friendly and accomodating. Will return for a local get away weekend as we live only 20 miles away.

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    Nice and Friendly


    June 16, 2015

    In my second attempt to get this review posted I will avoid the one mistake that I made, posting a rate, and draw attention to the second reason my first review was rejected, irrelevant or inappropriate visual content .

    This hotel was very nice and my first Candlewood brand experience. Although we had a very brief stay, the desk clerk who checked us in did everything she could, except carry our bags to the room to make sure we were satisfied.

    The room was very comfortable and would be very useful if staying for a lengthy period of time. There were two things that I did have issues with pertaining to the hotel, and one pertaining to the IHG website itself.

    The first issue with the room is the horrendous pillows. They are the worst that I have had at an IHG property, or any of their competitors.

    The second issue, although I was staying using points, I was presented with a bill in the morning for a nominal sum. I asked why this is and has it been processed on my credit card. Being from Canada, if they had charged through an amount on my credit card, if the only way it could be reversed was to do a refund, the exchange rates used by the credit card company would be different, and I would have still paid something. Unfortunately the desk clerk in the morning was new and did not know why there was a charge, what to do about it or if a charge had been placed against my credit card. She was very friendly apologized that she did not know and called a co-worker. She could still not figure it out so she was waiting for her co-worker to show her. About 5-10 mins later another employee came in and she explained what happened and he had indicated that no nothing had been charged and that I do not need to sign nor do I get an invoice.

    The last issue has to do with the IHG website and one of the reasons we chose this hotel. In my rejected review I posted a screen shot of the IHG website showing this hotel and that it had free breakfast. As we were driving from Ontario to Southern Virginia we wanted somewhere where we could stay, eat and go. When I questioned where breakfast was the clerk said they do not offer it. I stated it says it on the website and she informed me that she did not know why they would do that. In fact, the operator of this particular hotel wanted to include a breakfast but the brand policy is to not have breakfast so they could not serve it.

    I am still trying to figure out how the screen shot was irrelevant or inappropriate unless it was because there was a rate that was displayed, as they always do when you search for a hotel in the reservation feature of the IHG website.

    I would stay at this hotel again. I now know not to expect breakfast and will certainly bring my own pillows.

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    Nice Hotel


    May 31, 2015


    A . This is a nice hotel for just 1 or a whole family. Conveniently located to eating places.

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    very friendly and helpful staff


    May 30, 2015


    I had an extended stay at the Candlewood suites Williamsport. What a refreshing stay after staying in some mediocre hotels. It was just what I needed.

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