Rated 4.2 out of 5 by 19
Rated 5.0 out of 5.0 by Jen909 Superior service!
Both the late night & day staff were excellent. We had to switch rooms twice due to additional unexpected guests and the staff always promptly found us a new room without hesitation.Rooms were clean and comfortable and the small kitchens were a blessing!
December 12, 2013
Rated 1.0 out of 5.0 by con693 Filthy room and no follow up
Overall summary, absolutely terrible! We were there early in the morning and there were no rooms available so I asked the desk clerk, Brooke, to please call me when there was a room available. We returned at 3pm to check in and she had just left. No follow up. We checked into the room, opened the door and it was filthy. The carpet was not vacuumed, the bathroom floor dirty with hair, the night stand between the beds had a solid round sticky substance on it, carpet dirty with stains, recliner covering peeling, old small box television, light switch pushed into fixture, food between pages of compendium, kitchen counter area dirty, top of refrigerator dirty. I was also leery if the linens had been changed. We had the carpet vacuumed before we unpacked and the person who did this seemed to have an attitude issue. We cleaned the entrance and bathroom floors with a wash cloth and brought the now black in color to the front desk. The GM was there at this time. There were apologies but don't think they were sincere. I had asked to have the light switch fixed and it never was. I hope no one gets zapped. After we left, I had a question regarding my bill and spoke with Cheryl who said that she would have the GM call me back. I never received a call. So, no follow up and room filthy in poor condition. I will definitely not stay here again nor recommend this hotel.
December 3, 2013
Rated 4.0 out of 5.0 by Toto1000 Comment
I had a very positive experience however I wish Candlewood Suites had a consistent policy for IHG members when it comes to using the snack area.
November 24, 2013
Rated 3.0 out of 5.0 by Mizbdb Every customer should be important
I am a disabled veteran and I sometimes like to stay at candle wood to get away. I complained to the desk clerk about the pet hair all over my bags and I got "I"ll inform housekeeping". The last time I stayed I had 2 visitors in my room and when I called the front desk the clerk said"I'm sorry. I"ll call pest control. You're checking out tomorrow." Is there anything else I can help you with? I'd rather not spend my money where I'm not taken seriously. The Clerks sometimes fail to acknowledge that I am a rewards member. I imagine it would be different if I were a Gold Member..
November 7, 2013
Rated 3.0 out of 5.0 by Shine4U Underwhelmed
Once off I-95 on road into downtown Wilson, hotel is just off highway. Parking lot is large and well lit. You'll find it next to the Hampton Inn.
The clerk that checked us in was distracted and only grudgingly took a few seconds to find our reservation. Absolutely no other info about the hotel, on location of elevators, Wi-Fi or anything else was provided by the clerk. We felt privileged that she took the 30 seconds needed to give us our key. Never smiled, spoke or acknowledged us the whole time.
The lobby is small but comfortable. There is a pantry which normally works on the honor system, but the clerk at check in never mentioned it. There is also a work out room and free laundry. One elevator is available in this 4 story hotel.
Room had a smell when we entered, but we were able to open a window to remove the foul odor. This is an extended stay hotel. It had a full size fridge, microwave and two burner stove. Room also had a recliner and digital HVAC control. Layout was good and size was fine.
Beds were comfortable with plenty of pillows. Sheets could possibly have been changed before our arrival but were not crisp.
Water pressure not great in the shower, but there was plenty of hot water. Other facilities in the bathroom worked as design.
Breakfast is not provided in the hotel. There are plenty of restaurants nearby. We highly recommend El Tapatio which is an authentic Mexican place within walking distance from the hotel.
We like Candlewood Suites, but will likely not return to this on
October 27, 2013
Rated 4.0 out of 5.0 by vettnut Good location and pet friendly
Since Hotel is about the half way point from NY to Fl. and pet friendly we will be staying often....
October 3, 2013
Rated 5.0 out of 5.0 by skips Just what I needed!
This property is well maintained and the staff is excellent! The staff makes sure all of your needs are met. Iam pleased to say that the staff has been graceous to me. I have chosen to spend the next eigh t weeks at this faciility due to the cleanliness and wonderful professional staff. This is a gem! I would recommend this extenfed stay to anyone! Free laundry for guest, exercise room, coffee and always a courtesy smile and hello from the staff! This hotel is top notch and you will enjoy your stay!
September 12, 2013
Rated 5.0 out of 5.0 by JimH236 Great experience
Pet friendly was great for our trip. Very nice hotel close to I95,food and fuel.We Are staying there on way home what more can I say
August 21, 2013