Rated 3.9 out of 5 by 34
Rated 3.0 out of 5.0 by unknownuser1 Decent for a one night or few night stay
I could of certainly done without the torn furniture along with stained towels. Overall, the staff was great and very friendly. I was disappointed that they did not have breakfast for people who preferred not to cook their own breakfast. The value was okay. The mattress sunk in a bit which was unpleasant.. I would try another room here before I make up my mind as to whether I will stay here more often or not.
June 29, 2014
Rated 5.0 out of 5.0 by Lobb From someone who knows.
I travel for a living. I have been at this Candlewood for almost two months. I have seen and stayed at my share of one stars, this hotel is not one of them. No matter what silly request I have had or any needs, this staff goes above and beyond to help me with any occurrences. The location is top notch. You can get anything you need with five minutes of driving. The only drawback I see here is there is no pool, but no Candlewood has pools. This is an extended living style hotel, not bring your kids and let them run the hallways type of operation. If you need to stay in the Wilson area and want a clean room and a staff that lives southern hospitality, then this is the hotel for you.
June 22, 2014
Rated 1.0 out of 5.0 by Cam2031 ABSOLUTELY HORRIBLE!!!
I don't even know where to begin....but I will say, DO NOT stay at this hotel. It is not worth the time or the money. My family and I have been staying at this hotel for a few years now....we've just been notified that we've never received our hotel points after the many years and multiple stays , the rooms are despicable, we've found a dirty knife in our mattress, the furniture is old with a stench of smoke in the non-smoking rooms, house keeping supposedly clean the rooms every three days or so, no air conditioning in the main bedroom so it'll get pretty hot in that particular room....I mean I can go on and on! In the beginning, the rooms at this hotel were pretty good. Now, reaching management to notify them about customer issues or the rooms in general are down right terrible and impossible.
During our most recent stay attending my sister's graduation (13th-15th June 2014) our debit card was charged before we arrived which was a collective decision between my husband and I. During check-in, WITHOUT even giving the manager my debit card because we had already paid, we noticed there was a hold for the full amount of our room for that weekend which we couldn't have released until we checked-out on that following Monday. Just too much.....the manager on duty that evening was having difficulty contacting her boss to rectify the issue because we were always told she/he was never around or they were busy. And this not only happened once, but twice. Other customers were affected by this same mishap as well. To be brutally honest this hotel, in this particular location, is not a good choice.
June 18, 2014