Rated 4.1 out of 5 by 38
Rated 1.0 out of 5.0 by Susan12345678 Smoke in nonsmoking rooms
We requested a nonsmoking King suite for our 23 day stay for relocation. The room was on the 4th floor which was a mix of smoking and nonsmoking rooms. Our room was in between smoking rooms and the smoke from adjacent rooms came into our room through the vents. The front desk staff acknowledged it had happened before. I requested another room and was given a very much smaller room at the same rate. Because we are waiting for our house to be ready we have a lot of household stuff with us in addition to a dog. The smaller room was not adequate to hold all of our stuff. Not to mention we would have been paying the same rate for a room almost half the size; after we had made the reservation for the larger room in good faith. I returned to the front desk and was told their only King suites were on the 4th floor. It is unclear to me how they can advertise a nonsmoking room when it reeks of smoke when the other residents are home. Or who came up with such a strange floorplan to begin with. Or why the King suites are all on a smoking floor. We bought a room purifier but it didn't completely clean the air and at night the bathroom filled with the smell of smoke. We tried one more time to resolve the situation and were told the only room we could move to was a much smaller room and the rates were what they were and they couldn't do anything to change it. An email to the corporate office resulted in a reply that they had contacted the hotel and we would be contacted "prior to checkout". That would have been 2 weeks too late. We opted to move to a hotel in another city and will never consider Candlewood again, nor will we recommend them to anyone else.
August 24, 2014
Rated 5.0 out of 5.0 by Tosa 777 Comfortable and Convenient
I've stayed here twice and have been pleased. The beds are comfortable and the hotel is quiet. The kitchen suite is convenient and very clean.
August 24, 2014
Rated 5.0 out of 5.0 by Traveler f59 leisure travel with dog
Excellent hotel; designed for longer stays, however I was only there one night. I ended up at Candlewood because the other hotels in that immediate area were not pet friendly. No hassels or problems during the stay. Desk people were friendly and had good dinner suggestions. Lobby area is a bit depressing and could use a good sprucing up. My only other suggestion would be to not allow employees to congregate near the rear enterances for their smoke breaks. It's a little disconcerning to come in after dark and have five or six people standing around the doors.
August 20, 2014
Rated 5.0 out of 5.0 by barryo Convenient and love the suites!
I like Candlewood to have the kitchen and extra space over other hotels.
August 17, 2014
Rated 5.0 out of 5.0 by jtedford Excellent Hotel
An excellent hotel for a reasonable price. No pool, but when traveling for business who has time? Kitchen is great, rooms are very clean, and mattress and pillows are very comfortable. Convenient to Shenandoah University, shopping, and highway.
July 4, 2014
Rated 5.0 out of 5.0 by Ohio-obx comfortable
hotel easy to checkin/checkout. rooms clean. restful stay
July 1, 2014
Rated 4.0 out of 5.0 by KAnderson Convenient Stay
Stay was pleasant, clean, and comfortable. Would stay here again.
June 24, 2014
Rated 4.0 out of 5.0 Wish I Could Have Stayed Longer
This was a great hotel and I wish that our family could have stayed longer. Our greatest disappointment in the facility is that there was no pool. Our three year old daughter was looking forward to going swimming.
Also, I scored the sleep quality low - this was not due to the hotel suite. It was mainly due to a toddler who didn't want all the lights out!
All in all, I would recommend this hotel and I look forward to returning when given the opportunity. Perhaps just the hubby and I this time!
June 24, 2014