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Rated 4.2 out of 5 by 50 reviewers.
Rated 5.0 out of 5.0 by Dogs accepted Our stay at your hotel was good and we found all we needed. Unfortunately, our stay was shortened due to our dogs not settling down after they heard another dog barking near our room. September 21, 2014
Rated 2.0 out of 5.0 by Needs improvement We were traveling on Spyders (3-wheeled motorcycles) and could not find any rooms from Maryland to Martinsburg, VA. We stopped in at a hotel in Martinsburg and the clerk told us the Candlewood Suites had some rooms left, so she made the reservations for us. The hotel clerk at the Candlewood was very welcoming, and let us know of the services/amenities. The Cupboard was very good, as we had been traveling, it was after 9 at night, and we hadn't eaten since 1 p.m. e were not impressed when we walked into the room. Checking the bed, it did not look as if it had been changed - was wrinkled and sheets weren't real tight. Opening the microwave, there was an unpopped bag of popcorn in it and still felt warm. The bathroom was pretty clean, and towels were clean and white. Noise level was a bit more than used to, as we could hear voices and footsteps above us. When we checked out in the morning, the hotel clerk was very nice and pleasant. September 21, 2014
Rated 5.0 out of 5.0 by Ease of acess and pet friendly Only stayed one night, but everything I was looking for in a clean comfortable overnight stay, I found at Candlewood suites. It is close to the highway, yet very quiet, and very pet friendly as my dog is a constant travel companion. September 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed Nice clean room, no noise. Loved that the room had a kitchen. Liked the offer of free DVD's. September 4, 2014
Rated 1.0 out of 5.0 by Smoke in nonsmoking rooms We requested a nonsmoking King suite for our 23 day stay for relocation. The room was on the 4th floor which was a mix of smoking and nonsmoking rooms. Our room was in between smoking rooms and the smoke from adjacent rooms came into our room through the vents. The front desk staff acknowledged it had happened before. I requested another room and was given a very much smaller room at the same rate. Because we are waiting for our house to be ready we have a lot of household stuff with us in addition to a dog. The smaller room was not adequate to hold all of our stuff. Not to mention we would have been paying the same rate for a room almost half the size; after we had made the reservation for the larger room in good faith. I returned to the front desk and was told their only King suites were on the 4th floor. It is unclear to me how they can advertise a nonsmoking room when it reeks of smoke when the other residents are home. Or who came up with such a strange floorplan to begin with. Or why the King suites are all on a smoking floor. We bought a room purifier but it didn't completely clean the air and at night the bathroom filled with the smell of smoke. We tried one more time to resolve the situation and were told the only room we could move to was a much smaller room and the rates were what they were and they couldn't do anything to change it. An email to the corporate office resulted in a reply that they had contacted the hotel and we would be contacted "prior to checkout". That would have been 2 weeks too late. We opted to move to a hotel in another city and will never consider Candlewood again, nor will we recommend them to anyone else. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable and Convenient I've stayed here twice and have been pleased. The beds are comfortable and the hotel is quiet. The kitchen suite is convenient and very clean. August 24, 2014
Rated 5.0 out of 5.0 by leisure travel with dog Excellent hotel; designed for longer stays, however I was only there one night. I ended up at Candlewood because the other hotels in that immediate area were not pet friendly. No hassels or problems during the stay. Desk people were friendly and had good dinner suggestions. Lobby area is a bit depressing and could use a good sprucing up. My only other suggestion would be to not allow employees to congregate near the rear enterances for their smoke breaks. It's a little disconcerning to come in after dark and have five or six people standing around the doors. August 20, 2014
Rated 5.0 out of 5.0 by Convenient and love the suites! I like Candlewood to have the kitchen and extra space over other hotels. August 17, 2014
Rated 5.0 out of 5.0 by Excellent Hotel An excellent hotel for a reasonable price. No pool, but when traveling for business who has time? Kitchen is great, rooms are very clean, and mattress and pillows are very comfortable. Convenient to Shenandoah University, shopping, and highway. July 4, 2014
Rated 5.0 out of 5.0 by comfortable hotel easy to checkin/checkout. rooms clean. restful stay July 1, 2014
Rated 4.0 out of 5.0 by Convenient Stay Stay was pleasant, clean, and comfortable. Would stay here again. June 24, 2014
Rated 4.0 out of 5.0 Wish I Could Have Stayed Longer This was a great hotel and I wish that our family could have stayed longer. Our greatest disappointment in the facility is that there was no pool. Our three year old daughter was looking forward to going swimming. Also, I scored the sleep quality low - this was not due to the hotel suite. It was mainly due to a toddler who didn't want all the lights out! All in all, I would recommend this hotel and I look forward to returning when given the opportunity. Perhaps just the hubby and I this time! June 24, 2014
Rated 3.0 out of 5.0 by June 2014 stay nice clean hotel suite, not too "fancy". No pool though June 23, 2014
Rated 5.0 out of 5.0 by Comfortable Bed, Kitty friendly Friendly desk staff Comfortable Beds Beautiful large bathroom Pet-Friendly Clean room The only thing I would have liked was that the stairwells required card-key to enter. June 11, 2014
Rated 2.0 out of 5.0 by Budget experience, but not budget priced Check -in was simple, however, the front desk attendant was more interested in their smart phone. Room had an odor of cigarette smoking, which was isolated to be coming from the drapery. Had to use the bathroom fan to reduce the intensity of the odor. Very few amenities at this facility. Daily housekeeping needs to be requested. Do not use this facility if you are towing a vehicle. Parking area is very tight. June 11, 2014
Rated 4.0 out of 5.0 by Love the pet policy I was travelling from Florida with my dog and transporting a rescue. I appreciated being assigned a ground floor, close to the exit room for easy pet walking. June 2, 2014
Rated 4.0 out of 5.0 by Memorial Day Weekend I've stayed at this location three times within the past year. That should be comment enough. May 27, 2014
Rated 5.0 out of 5.0 by Outstanding My 2nd visit to this location and both times everything has met my expectations. Good value for the money, friendly staff and clean rooms. May 15, 2014
Rated 1.0 out of 5.0 by Hospitality Lapse I have HAD to stay here three times because of contracting agreements and each time was worse than the last. From smelly hallways, rooms, and elevators to competing with the staff for laundry facilities, this hotel is a joke. If I were staying here on a personal trip, I would have left the moment I set foot in any of the rooms that I have been assigned. If you smoke, than this hotel is for you. If you don't (and even those who do but can't stand all of your belongings smelling like smoke) than you should steer as far away from this hotel as possible. If you somehow manage to find a room that doesn't smell like smoke, rest assured that you will find one that smells like rotten Chinese food. Or maybe you'll get the room with the 6 inch hole in the bathroom door...or have to walk by water dripping from the ceiling in the hallway every day. One positive is that they have a simple and common sense pet policy. Good luck. Stay at your own risk. May 14, 2014
Rated 3.0 out of 5.0 by Again, NO ICE! The refrigerator in my room delivered a grand total of 5 ice cubes after my first 3 hours. The hotel has no ice machine and I was told by the clerk (who kindly brought me about 25 ice cubes) that the owners have asked to place machines but it is Candlewood Policy NOT TO ALLOW ICE MACHINES! This is the first I have heard that, as I know some locations DO have machines from stays in past years. This policy makes it impossible to for a family to have enough ice for the first day for themselves or for someone to entertain guests on the first day. In my entire 16 hour stay, the refrigerator produced 19 ice cubes. As I have now learned this is a policy with Candlewood, I have cancelled my future reservations for one-night stays, and, perhaps, that is exactly what Candlewood wants. Anyway, from now on, Candlewood will not be among my first choices. May 9, 2014
Rated 5.0 out of 5.0 by clean and comfortable The hotel is clean, rooms very nice, kitchens great. Bathroom spacious and towels are nice and thick, not the usual thin ones that other hotels provide. Bed extremely comfortable. My dog was welcome. The front desk staff was excellent, even remembered my name when I went to the desk, several hours after check in. The hotel is conveniently located off Route 81and has several restaurants available, nearby. April 1, 2014
Rated 5.0 out of 5.0 by construction worker In the course of my professional life, traveling away from home on construction projects for extended periods of time( my stay was 8 months ) I have never had such a pleasant experience as my stay at Candlewood/ Winchester. A very unique property concept, that allowed me a home like comfortable stay. In that they are very pet friendly( dogs, cats, birds) I was permitted to keep a tropical fish aquarium which is an activity that I indulge in when at home, actually having assistance from the staff feeding them when my work or occasional visit home kept me from providing for them. February 27, 2014
Rated 5.0 out of 5.0 by Top of the List Another wonderful experience at the Candlewood Suites. We have stayed twice in the last two weeks; once in Winchester and and in Rocky Mt. NC. Both places are highly recommended. The fact that they are pet friendly and the rooms are immaculate, convenient and fully equipped adds to the stay. Bravo! Well done. January 17, 2014
Rated 3.0 out of 5.0 by Unwelcome entry No covered area to enter the building & load/unload vehicle. The main entrance Parking area is all yellow striped and has a curb, so no slope to roll the luggage buggy and very small about 15 ft. wide. Not at all easy access to unload/load for an extended stay property. No cover for rain or snow as one unloads the vehicle. The lobby?was miniscule so 5 people in the area made it crowded and difficult to get through (especially if carrying stuff) and getting to the elevator. The TV channel line up was good but no CW channel. The flat screen TVs too small for the distance to view from the couch & easy chair or the bed. There's a rule of thumb for screen size and distance to be viewed should be applied for better viewing. Illegally parked cars was allowed, meaning the entry driveway and turn left was not easy when cars were parked along the narrow side of the building where the entry driveway was and decreasing the turning area when one entered the property especially for a large vehicle. The suite was good with good bathroom lighting, a well equipped kitchenette, and bedroom. Climate control was good. Lots of outlets to charge devices. December 24, 2013
Rated 3.0 out of 5.0 by short stay This was only a 1 night stay so I didn't complain....there were no wash cloths, set up for 1 person: 1 fork, 3 pillows, 1 package of regular coffee. Had to go downstairs to get coffee or pay $1.00 a piece to have coffee in the room was not happy about that at all. no recognition for IHG membership. December 11, 2013
Rated 5.0 out of 5.0 by Great for pets I was very impressed with the pet friendly environment and staff was always accommodating and helpful. November 11, 2013
Rated 4.0 out of 5.0 Not As Advertised The rooms advertised on the site are a bit misleading. When booking my stay I was under the impression that I had reserved a suite that had the bedroom and living space separated. When I checked in I found my reservation to be one room bundled together (not what the website advertised). Other than that the stay was enjoyable. It was a clean environment with all the kitchen basics necessary. The location was decent (close to the highway, grocery store and a few restaurants etc.) though not in the prettiest of part of town. On another note, be prepared for the super round pillows...they are intense October 24, 2013
Rated 5.0 out of 5.0 by Stay at Candlewood Winchester I enjoyed my stay at the Candlewood in Winchester Va. The room was very clean and spacious. The bathroom was also clean and offered plenty of room. I will most likely stay here again. October 20, 2013
Rated 1.0 out of 5.0 by Candlewood Does Not Come Close to Holiday Inn Express The staff at this hotel (both at check-in and at check-out) are poorly trained and lack any semblance of customer service skills. The hotel smells and the furniture is dirty! Where to begin?? At check-in the clerk lacked any customer service skills. His appearance was less than desirable and he smelled of smoke! We were advised that the hotel does not have any ice machines and that when we get in the room we should turn on the ice machine in the refrig!!! Well isn't that dandy. Considering we were there for one night, what do we do for ice until the machine in the refrig. makes ice sometime in the middle of the night - NOTHING!! The clerk could care less.... While checking in we had dog leases (yes plural) rapped around our legs. Now, we have had numerous dogs and cats but we didn't allow them to bother other people. The hotel smells from cooking odors and animal smells!! Our room had been vacuumed but the bed spread had NUMEROUS stains on it from who knows what. The recliner chair fabric was also badly stained to the point that we wouldn't sit in it. The room was a total turn off!! So, unless you like your room to smell like animals, don't need ice, like soiled furniture, and like dirty bed spreads from people doing whatever on them, DON'T STAY AT THIS HOTEL!! September 6, 2013
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